-88
NPS
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Blinds.com
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About Blinds.com's Brand
"Blinds.com is online provider of blinds, shades, shutters and draperies in the United States." Among its major competitors, Blinds.com is ranked in 4th place for NPS while IKEA is 1st, and The Home Depot is 2nd.
Brand at a Glance
53%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Blinds.com Ranking
- #4 / 4 of its competitors
Blinds.com NPS
Blinds.com's Net Promoter Score (NPS) is a -88 with 5% Promoters, 2% Passives, and 93% Detractors. Net Promoter Score tracks whether Blinds.com's customers would recommend using the product based on a scale of -100 to 100.
Blinds.com Overall NPS
| 5% | Promoters |
|---|---|
| 2% | Passives |
| 93% | Detractors |
Blinds.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 -84 | Sep 2024 | -84 |
Oct 2024 -84 | Oct 2024 | -84 |
Nov 2024 -84 | Nov 2024 | -84 |
Dec 2024 -87 | Dec 2024 | -87 |
Mar 2025 -87 | Mar 2025 | -87 |
Apr 2025 -87 | Apr 2025 | -87 |
May 2025 -87 | May 2025 | -87 |
Jun 2025 -87 | Jun 2025 | -87 |
Aug 2025 -87 | Aug 2025 | -87 |
Sep 2025 -87 | Sep 2025 | -87 |
Oct 2025 -87 | Oct 2025 | -87 |
Dec 2025 -89 | Dec 2025 | -89 |
How Other Brands Compare
Blinds.com is ranked #4 for NPS among its competitors. IKEA and The Home Depot come in first and second, with Lowe's Home Improvement coming in at third.
Blinds.com |  The Home Depot |  Lowe's Home Improvement |  IKEA | |
| Global Ranking | #- | #86 | #128 | #242 |
| NPS | -88 | 21 | -5 | 22 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $301.06B | $136.70B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Blinds.com NPS by Gender
Blinds.com's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
Blinds.com's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
Blinds.com's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Blinds.com NPS by Ethnicity
Blinds.com's NPS was rated -100 points by both African American/Black and Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
African American/Black -100 | African American/Black | -100 |
Blinds.com NPS by Age
Blinds.com's NPS was rated -100 points by customers ages 36-40 and customers ages 66+ on Comparably.
Blinds.com NPS by Usage
Blinds.com's NPS was rated -100 points by customers who have used Blinds.com's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Blinds.com NPS vs. Competitors
Compared to its competitors, Blinds.com's NPS is rated right below Lowe's Home Improvement.
| COMPANY | NPS Score | |
|---|---|---|
| IKEA | 22 |
| The Home Depot | 21 |
| Lowe's Home Improvement | -5 |
| Blinds.com | -88 |
Blinds.com Customer Reviews
Out of the 17 Blinds.com customer reviews 0 were positive and 17 were constructive. Blinds.com customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Blinds.com Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Blinds.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Blinds.com Customer Loyalty Score by Gender
Male customers rated Blinds.com's Customer Loyalty score 16% higher than Female customers.
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Male
63%
Yes
Female
47%
Yes
Blinds.com Customer Loyalty Score by Ethnicity
Blinds.com's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Blinds.com.
59
out of 100
Caucasian
46
out of 100
African American/Black
Blinds.com Customer Loyalty Score by Age
Blinds.com's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 10% | 36-40 | 10% |
46-50 55% | 46-50 | 55% |
51-55 40% | 51-55 | 40% |
56-60 100% | 56-60 | 100% |
61-65 75% | 61-65 | 75% |
66+ 49% | 66+ | 49% |
Blinds.com Customer Loyalty Score by Usage
Blinds.com's Customer Loyalty score was rated the highest by customers who have used Blinds.com's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Blinds.com Customer Loyalty Score by Industry
Blinds.com's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
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Blinds.com Customer Loyalty vs. Competitors
Compared to its competitors, Blinds.com's Customer Loyalty score is rated right below IKEA.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| The Home Depot | 81% |
| Lowe's Home Improvement | 77% |
| IKEA | 76% |
| Blinds.com | 53% |
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Blinds.com Product Quality
1.5/5
Blinds.com has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Blinds.com Product Information
Blinds.com’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Blinds.com's product the highest. Reviewers from the Accounting industry rated Blinds.com the lowest at 1.5.
- Website
- http://blinds.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
SaaS
Quick Insights into Blinds.com Product Quality
Blinds.com's Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers who have used Blinds.com's products/services for Less than 1 Year.
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Ranked Blinds.com Product Quality the Highest
Ranked Blinds.com Product Quality the Lowest
Blinds.com Product Quality Score by Gender
Male customers rated Blinds.com's Product Quality score 0.1 stars higher than Female customers.
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Male
1.6/5
Female
1.5/5
Blinds.com Product Quality Score by Ethnicity
Blinds.com's Product Quality score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Blinds.com Product Quality Score by Age
Blinds.com's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 3.1 | 51-55 | 3.1 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Blinds.com Product Quality Score by Usage
Blinds.com's Product Quality score was rated 1.5 stars by customers who have used Blinds.com's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Blinds.com Product Quality Score by Industry
Blinds.com's Product Quality score was rated the highest by Construction industry customers, and the lowest by Education industry customers.
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Blinds.com Product Quality vs. Competitors
Compared to its competitors, Blinds.com's Product Quality score is rated right below Lowe's Home Improvement.
| COMPANY | Product Quality Score | |
|---|---|---|
| The Home Depot | 3.6/5 |
| IKEA | 3.6/5 |
| Lowe's Home Improvement | 3.1/5 |
| Blinds.com | 1.5/5 |
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Blinds.com Pricing
Blinds.com ROI & Value For Money
1.5/5
Blinds.com has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Blinds.com Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Accounting industry think that they had the lowest ROI from Blinds.com.
Quick Insights into Blinds.com ROI
Blinds.com's ROI score was rated highest by customers from the Construction industry, and rated lowest by customers from the Tech industry.
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Ranked Blinds.com ROI the Highest
Ranked Blinds.com ROI the Lowest
Blinds.com ROI Score by Gender
Blinds.com's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Blinds.com ROI Score by Ethnicity
Blinds.com's ROI score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Blinds.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Blinds.com ROI Score by Age
Blinds.com's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Blinds.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2 | 51-55 | 2 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Blinds.com ROI Score by Usage
Blinds.com's ROI score was rated 1.5 stars by customers who have used Blinds.com's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Blinds.com ROI Score by Industry
Blinds.com's ROI score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.
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Blinds.com Pricing vs. Competitors
Compared to its competitors, Blinds.com's ROI score is rated right below Lowe's Home Improvement.
| COMPANY | Pricing Score | |
|---|---|---|
| IKEA | 3.6/5 |
| The Home Depot | 3.6/5 |
| Lowe's Home Improvement | 3/5 |
| Blinds.com | 1.5/5 |
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Blinds.com Customer Satisfaction (CSAT)
Blinds.com Customer Satisfaction (CSAT) Score
2 / 100
Blinds.com has an overall Customer Satisfaction score of 2 rated by its users and customers.
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Very Satisfied
1%
Satisfied
1%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
18%
Very Dissatisfied
76%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Blinds.com Customer Satisfaction
Blinds.com's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by customers from the Tech industry.
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Ranked Blinds.com Customer Satisfaction the Highest
Ranked Blinds.com Customer Satisfaction the Lowest
Blinds.com Customer Satisfaction Score by Gender
Male customers rated Blinds.com's Customer Satisfaction score 0 points higher than Female customers.
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4 / 100
MaleVery Satisfied | 4% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 19% | |
Very Dissatisfied | 77% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 6% | |
Very Dissatisfied | 94% |
Blinds.com Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Blinds.com's Customer Satisfaction (CSAT) score was rated 3% according to Caucasian users and customers.
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3 / 100
Very Satisfied
3%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
85%
CSAT according to African American/Black
Blinds.com's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
80%
Blinds.com Customer Satisfaction Score by Age
Blinds.com's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 33% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
Blinds.com Customer Satisfaction Score by Usage
Blinds.com's Customer Satisfaction score was rated the highest by customers who have used Blinds.com's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Blinds.com Customer Satisfaction Score by Industry
Blinds.com's Customer Satisfaction score was rated 0 points by both Accounting and Tech industry customers.
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}Blinds.com Customer Satisfaction vs. Competitors
Compared to its competitors, Blinds.com's Customer Satisfaction score is rated right below Lowe's Home Improvement.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| IKEA | 71% |
| The Home Depot | 68% |
| Lowe's Home Improvement | 39% |
| Blinds.com | 2% |
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Blinds.com Customer Service
1.5/5
Blinds.com has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Blinds.com's Customer Service
Address
10255 Richmond Ave, Houston, TX United States of America
Website
http://blinds.com/
Quick Insights into Blinds.com Customer Service
Blinds.com's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers from the Tech industry.
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Ranked Blinds.com Customer Service the Highest
Ranked Blinds.com Customer Service the Lowest
Blinds.com Customer Service Score by Gender
Blinds.com's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Blinds.com Customer Service Score by Ethnicity
Blinds.com's Customer Service score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Blinds.com.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Blinds.com Customer Service Score by Age
Blinds.com's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2 | 36-40 | 2 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Blinds.com Customer Service Score by Usage
Blinds.com's Customer Service score was rated 1.5 stars by customers who have used Blinds.com's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Blinds.com Customer Service Score by Industry
Blinds.com's Customer Service score was rated 1.5 stars by both Accounting and Tech industry customers.
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Blinds.com Customer Service vs. Competitors
Compared to its competitors, Blinds.com's Customer Service score is rated right below Lowe's Home Improvement.
| COMPANY | Customer Service Score | |
|---|---|---|
| The Home Depot | 3.6/5 |
| IKEA | 3.5/5 |
| Lowe's Home Improvement | 2.9/5 |
| Blinds.com | 1.5/5 |
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Blinds.com as an Employer
2.6/5
Blinds.com has a 2.6/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Blinds.com scored a -88 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Blinds.com would recommend the brand to a friend. ENPS measures how likely Blinds.com employees would recommend working at Blinds.com to a friend.
Net Promoter Score
-88
NPS Score
| 5% | Promoters |
|---|---|
| 2% | Passive |
| 93% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 42% | Promoters |
|---|---|
| 8% | Passive |
| 50% | Detractors |
