-90
NPS
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hostgator.com
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About hostgator.com's Brand
Among its major competitors, hostgator.com is ranked in 4th place for NPS while HOSTING is 1st, and Liquid Web is 2nd.
Brand at a Glance
75%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
hostgator.com Ranking
- #4 / 4 of its competitors
hostgator.com NPS
hostgator.com's Net Promoter Score (NPS) is a -90 with 4% Promoters, 2% Passives, and 94% Detractors. Net Promoter Score tracks whether hostgator.com's customers would recommend using the product based on a scale of -100 to 100.
hostgator.com Overall NPS
| 4% | Promoters |
|---|---|
| 2% | Passives |
| 94% | Detractors |
hostgator.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -90 | May 2024 | -90 |
Jun 2024 -89 | Jun 2024 | -89 |
Jul 2024 -89 | Jul 2024 | -89 |
Aug 2024 -89 | Aug 2024 | -89 |
Sep 2024 -89 | Sep 2024 | -89 |
Oct 2024 -89 | Oct 2024 | -89 |
Nov 2024 -89 | Nov 2024 | -89 |
Jan 2025 -89 | Jan 2025 | -89 |
Apr 2025 -89 | Apr 2025 | -89 |
Jun 2025 -91 | Jun 2025 | -91 |
Sep 2025 -91 | Sep 2025 | -91 |
Nov 2025 -91 | Nov 2025 | -91 |
How Other Brands Compare
hostgator.com is ranked #4 for NPS among its competitors. HOSTING and Liquid Web come in first and second, with GoDaddy coming in at third.
hostgator.com |  GoDaddy |  HOSTING |  Liquid Web | |
| Global Ranking | #- | #237 | #- | #- |
| NPS | -90 | -35 | 100 | -17 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $13.16B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
hostgator.com NPS by Gender
Female customers rated hostgator.com's NPS 6 points higher than Male customers.
Male
-96
hostgator.com's NPS was rated -96 by Male customers on Comparably.
1%
Promoters
2%
Passives
97%
Detractors
Female
-90
hostgator.com's NPS was rated -90 by Female customers on Comparably.
5%
Promoters
0%
Passives
95%
Detractors
hostgator.com NPS by Ethnicity
hostgator.com's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -96 | Caucasian | -96 |
Asian or Pacific Islander -87 | Asian or Pacific Islander | -87 |
Other -88 | Other | -88 |
hostgator.com NPS by Age
hostgator.com's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
hostgator.com NPS by Usage
hostgator.com's NPS was rated the highest by customers who have used hostgator.com's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -79 | Less than 1 Year | -79 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -90 | 2 to 5 Years | -90 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
hostgator.com NPS vs. Competitors
Compared to its competitors, hostgator.com's NPS is rated right above Site5, and is preceded by GoDaddy.
| COMPANY | NPS Score | |
|---|---|---|
| HOSTING | 100 |
 | WiredTree | N/A |
| Liquid Web | -17 |
| GoDaddy | -35 |
| hostgator.com | -90 |
 | Site5 | -100 |
hostgator.com Customer Reviews
Out of the 25 hostgator.com customer reviews 0 were positive and 25 were constructive. hostgator.com customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
hostgator.com Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of hostgator.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
hostgator.com Customer Loyalty Score by Gender
Male customers rated hostgator.com's Customer Loyalty score 9% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of hostgator.com.
Male
76%
Yes
Female
67%
Yes
hostgator.com Customer Loyalty Score by Ethnicity
hostgator.com's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of hostgator.com.
81
out of 100
Caucasian
66
out of 100
Asian or Pacific Islander
58
out of 100
Other
hostgator.com Customer Loyalty Score by Age
hostgator.com's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of hostgator.com.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 55% | 31-35 | 55% |
36-40 78% | 36-40 | 78% |
41-45 85% | 41-45 | 85% |
46-50 85% | 46-50 | 85% |
51-55 70% | 51-55 | 70% |
56-60 72% | 56-60 | 72% |
61-65 65% | 61-65 | 65% |
66+ 83% | 66+ | 83% |
hostgator.com Customer Loyalty Score by Usage
hostgator.com's Customer Loyalty score was rated the highest by customers who have used hostgator.com's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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hostgator.com Customer Loyalty Score by Industry
hostgator.com's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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hostgator.com Customer Loyalty vs. Competitors
Compared to its competitors, hostgator.com's Customer Loyalty score is rated right above WiredTree, and is preceded by GoDaddy.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| HOSTING | 100% |
| Liquid Web | 85% |
| Site5 | 85% |
| GoDaddy | 75% |
| hostgator.com | 75% |
| WiredTree | N/A |
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hostgator.com Product Quality
1.5/5
hostgator.com has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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hostgator.com Product Information
hostgator.com’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated hostgator.com's product the highest. Reviewers from the Tech industry rated hostgator.com the lowest at 1.5.
- Website
- https://www.hostgator.in
- Company Size
- 501-1,000 Employees
Quick Insights into hostgator.com Product Quality
hostgator.com's Product Quality score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked hostgator.com's Product Quality.
Ranked hostgator.com Product Quality the Highest
Ranked hostgator.com Product Quality the Lowest
hostgator.com Product Quality Score by Gender
hostgator.com's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
hostgator.com Product Quality Score by Ethnicity
hostgator.com's Product Quality score was rated 1.5 stars by both Asian or Pacific Islander and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of hostgator.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
hostgator.com Product Quality Score by Age
hostgator.com's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of hostgator.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 2.7 | 36-40 | 2.7 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
hostgator.com Product Quality Score by Usage
hostgator.com's Product Quality score was rated the highest by customers who have used hostgator.com's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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hostgator.com Product Quality Score by Industry
hostgator.com's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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hostgator.com Product Quality vs. Competitors
Compared to its competitors, hostgator.com's Product Quality score is rated right above WiredTree, and is preceded by Site5.
| COMPANY | Product Quality Score | |
|---|---|---|
| HOSTING | 5/5 |
| Liquid Web | 3.5/5 |
| GoDaddy | 2.2/5 |
| Site5 | 1.7/5 |
| hostgator.com | 1.5/5 |
| WiredTree | N/A |
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hostgator.com Pricing
hostgator.com ROI & Value For Money
1.5/5
hostgator.com has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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hostgator.com Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from hostgator.com.
Quick Insights into hostgator.com ROI
hostgator.com's ROI score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Tech industry.
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Ranked hostgator.com ROI the Highest
Ranked hostgator.com ROI the Lowest
hostgator.com ROI Score by Gender
hostgator.com's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
hostgator.com ROI Score by Ethnicity
hostgator.com's ROI score was rated 1.5 stars by both Asian or Pacific Islander and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of hostgator.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
hostgator.com ROI Score by Age
hostgator.com's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of hostgator.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.6 | 36-40 | 1.6 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
hostgator.com ROI Score by Usage
hostgator.com's ROI score was rated the highest by customers who have used hostgator.com's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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hostgator.com ROI Score by Industry
hostgator.com's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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hostgator.com Pricing vs. Competitors
Compared to its competitors, hostgator.com's ROI score is rated right above WiredTree, and is preceded by Site5.
| COMPANY | Pricing Score | |
|---|---|---|
| HOSTING | 5/5 |
| Liquid Web | 3.2/5 |
| GoDaddy | 2/5 |
| Site5 | 1.7/5 |
| hostgator.com | 1.5/5 |
| WiredTree | N/A |
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hostgator.com Customer Satisfaction (CSAT)
hostgator.com Customer Satisfaction (CSAT) Score
10 / 100
hostgator.com has an overall Customer Satisfaction score of 10 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
6%
Satisfied
4%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
5%
Very Dissatisfied
84%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into hostgator.com Customer Satisfaction
hostgator.com's Customer Satisfaction score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Real Estate industry.
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Ranked hostgator.com Customer Satisfaction the Highest
Ranked hostgator.com Customer Satisfaction the Lowest
hostgator.com Customer Satisfaction Score by Gender
Male customers rated hostgator.com's Customer Satisfaction score 0 points higher than Female customers.
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7 / 100
MaleVery Satisfied | 2% | |
|---|---|---|
Satisfied | 5% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 3% | |
Very Dissatisfied | 88% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 5% | |
Very Dissatisfied | 95% |
hostgator.com Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
hostgator.com's Customer Satisfaction (CSAT) score was rated 5% according to Caucasian users and customers.
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5 / 100
Very Satisfied
2%
Satisfied
3%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
2%
Very Dissatisfied
91%
CSAT according to Asian or Pacific Islander
hostgator.com's Customer Satisfaction (CSAT) score was rated 12% according to Asian or Pacific Islander users and customers.
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12 / 100
Very Satisfied
0%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
88%
CSAT according to Other
hostgator.com's Customer Satisfaction (CSAT) score was rated 6% according to Other users and customers.
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6 / 100
Very Satisfied
0%
Satisfied
6%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
88%
hostgator.com Customer Satisfaction Score by Age
hostgator.com's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of hostgator.com.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 36-40 | 25% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 14% |
hostgator.com Customer Satisfaction Score by Usage
hostgator.com's Customer Satisfaction score was rated the highest by customers who have used hostgator.com's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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hostgator.com Customer Satisfaction Score by Industry
hostgator.com's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "hostgator.com Customer Satisfaction Score by Industry",
"text": "hostgator.com's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Real Estate industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 10,
"stars": 0,
"csatScore": 10,
"text": "hostgator.com's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 10
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "hostgator.com's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "hostgator.com's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "hostgator.com's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Real Estate",
"groupId": 554,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "hostgator.com's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}hostgator.com Customer Satisfaction vs. Competitors
Compared to its competitors, hostgator.com's Customer Satisfaction score is rated right above Site5, and is preceded by GoDaddy.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| HOSTING | 100% |
| Liquid Web | 67% |
| GoDaddy | 16% |
| hostgator.com | 10% |
| Site5 | 0% |
| WiredTree | 0% |
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hostgator.com Customer Service
1.5/5
hostgator.com has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About hostgator.com's Customer Service
Website
https://www.hostgator.in
Quick Insights into hostgator.com Customer Service
hostgator.com's Customer Service score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked hostgator.com's Customer Service score.
Ranked hostgator.com Customer Service the Highest
Ranked hostgator.com Customer Service the Lowest
hostgator.com Customer Service Score by Gender
hostgator.com's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of hostgator.com.
Male
1.5/5
Female
1.5/5
hostgator.com Customer Service Score by Ethnicity
hostgator.com's Customer Service score was rated 1.5 stars by both Asian or Pacific Islander and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of hostgator.com.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
hostgator.com Customer Service Score by Age
hostgator.com's Customer Service score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of hostgator.com.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
hostgator.com Customer Service Score by Usage
hostgator.com's Customer Service score was rated 1.5 stars by customers who have used hostgator.com's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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hostgator.com Customer Service Score by Industry
hostgator.com's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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hostgator.com Customer Service vs. Competitors
Compared to its competitors, hostgator.com's Customer Service score is rated right above WiredTree, and is preceded by GoDaddy.
| COMPANY | Customer Service Score | |
|---|---|---|
| HOSTING | 5/5 |
| Liquid Web | 3/5 |
| Site5 | 1.7/5 |
| GoDaddy | 1.6/5 |
| hostgator.com | 1.5/5 |
| WiredTree | N/A |
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hostgator.com as an Employer
3.0/5
hostgator.com has a 3.0/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
hostgator.com scored a -90 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of hostgator.com would recommend the brand to a friend. ENPS measures how likely hostgator.com employees would recommend working at hostgator.com to a friend.
Net Promoter Score
-90
NPS Score
| 4% | Promoters |
|---|---|
| 2% | Passive |
| 94% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 33% | Promoters |
|---|---|
| 14% | Passive |
| 53% | Detractors |
