100
NPS
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HOSTING
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About HOSTING's Brand
Shared Web Hosting; Domain Registration; VPS servers; Dedicated servers; Colocation and more. Among its major competitors, HOSTING is ranked in 1st place for NPS while Expedient is 2nd, and Rackspace Technology is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
HOSTING Ranking
- #1 / 4 of its competitors
HOSTING NPS
HOSTING's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether HOSTING's customers would recommend using the product based on a scale of -100 to 100.
HOSTING Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
HOSTING NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 100 | Sep 2023 | 100 |
Oct 2023 100 | Oct 2023 | 100 |
How Other Brands Compare
HOSTING is ranked first for NPS among its competitors. Expedient and Rackspace Technology come in second and third, with Liquid Web coming in at #4.
HOSTING |  Rackspace Technology |  Expedient |  Liquid Web | |
| Global Ranking | #- | #584 | #- | #- |
| NPS | 100 | 17 | 100 | -17 |
| Valuation Updated every 24 hours for public companies | - | $444.14M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HOSTING NPS vs. Competitors
Compared to its competitors, HOSTING's NPS is rated right above Expedient.
| COMPANY | NPS Score | |
|---|---|---|
| HOSTING | 100 |
| Expedient | 100 |
| Rackspace Technology | 17 |
 | Green House Data | N/A |
 | ViaWest | N/A |
| Liquid Web | -17 |
HOSTING Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of HOSTING users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HOSTING Customer Loyalty vs. Competitors
Compared to its competitors, HOSTING's Customer Loyalty score is rated right above Liquid Web.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| HOSTING | 100% |
| Liquid Web | 85% |
| Rackspace Technology | 71% |
| Expedient | N/A |
| Green House Data | N/A |
| ViaWest | N/A |
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HOSTING Product Quality
5/5
HOSTING has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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HOSTING Product Information
HOSTING’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.host.bg
- Company Size
- 201-500 Employees
Industry
Tech
Big Data
Enterprise
Productivity
SaaS
HOSTING Product Quality vs. Competitors
Compared to its competitors, HOSTING's Product Quality score is rated right above Rackspace Technology.
| COMPANY | Product Quality Score | |
|---|---|---|
| HOSTING | 5/5 |
| Rackspace Technology | 3.7/5 |
| Liquid Web | 3.5/5 |
| Expedient | N/A |
| Green House Data | N/A |
| ViaWest | N/A |
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HOSTING Pricing
HOSTING ROI & Value For Money
5/5
HOSTING has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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HOSTING Pricing vs. Competitors
Compared to its competitors, HOSTING's ROI score is rated right above Rackspace Technology.
| COMPANY | Pricing Score | |
|---|---|---|
| HOSTING | 5/5 |
| Rackspace Technology | 3.4/5 |
| Liquid Web | 3.2/5 |
| Expedient | N/A |
| Green House Data | N/A |
| ViaWest | N/A |
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HOSTING Customer Satisfaction (CSAT)
HOSTING Customer Satisfaction (CSAT) Score
100 / 100
HOSTING has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HOSTING Customer Satisfaction vs. Competitors
Compared to its competitors, HOSTING's Customer Satisfaction score is rated right above Expedient.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| HOSTING | 100% |
| Expedient | 100% |
| Liquid Web | 67% |
| Rackspace Technology | 61% |
| Green House Data | 0% |
| ViaWest | 0% |
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HOSTING Customer Service
5/5
HOSTING has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About HOSTING's Customer Service
Address
Blvd. Dragan Tsankov 23, Social Circle, GA
Website
http://www.host.bg
Phone Number
+359 88 788 9966
HOSTING Customer Service vs. Competitors
Compared to its competitors, HOSTING's Customer Service score is rated right above Rackspace Technology.
| COMPANY | Customer Service Score | |
|---|---|---|
| HOSTING | 5/5 |
| Rackspace Technology | 3.2/5 |
| Liquid Web | 3/5 |
| Expedient | N/A |
| Green House Data | N/A |
| ViaWest | N/A |
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Consumer vs. Employees
HOSTING scored a 100 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of HOSTING would recommend the brand to a friend. ENPS measures how likely HOSTING employees would recommend working at HOSTING to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
