7
NPS
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WSS
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About WSS' Brand
Among its major competitors, WSS is ranked in 3rd place for NPS while Vans is 1st, and Payless ShoeSource is 2nd.
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
WSS Ranking
- #3 / 4 of its competitors
WSS NPS
WSS's Net Promoter Score (NPS) is a 7 with 47% Promoters, 13% Passives, and 40% Detractors. Net Promoter Score tracks whether WSS's customers would recommend using the product based on a scale of -100 to 100.
WSS Overall NPS
| 47% | Promoters |
|---|---|
| 13% | Passives |
| 40% | Detractors |
WSS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 33 | Apr 2023 | 33 |
Jun 2023 40 | Jun 2023 | 40 |
Jul 2023 36 | Jul 2023 | 36 |
Aug 2023 40 | Aug 2023 | 40 |
Sep 2023 34 | Sep 2023 | 34 |
Oct 2023 37 | Oct 2023 | 37 |
Feb 2024 30 | Feb 2024 | 30 |
Mar 2024 25 | Mar 2024 | 25 |
May 2024 16 | May 2024 | 16 |
Aug 2024 15 | Aug 2024 | 15 |
Sep 2024 10 | Sep 2024 | 10 |
Oct 2024 6 | Oct 2024 | 6 |
How Other Brands Compare
WSS is ranked third for NPS among its competitors. Vans and Payless ShoeSource come in first and second, with Big 5 Sporting Goods Corporation coming in at #4.
WSS |  Vans |  Payless ShoeSource |  Big 5 Sporting Goods Corporation | |
| Global Ranking | #- | #16 | #- | #- |
| NPS | 7 | 47 | 35 | -14 |
| Valuation Updated every 24 hours for public companies | - | $7.44B | $797.66M | $335.61M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WSS NPS by Gender
WSS's NPS was rated -20 by Male customers on Comparably.
Male
-20
WSS's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
N/A
WSS's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
WSS NPS by Ethnicity
WSS's NPS was rated -75 points by Hispanic or Latino customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino -75 | Hispanic or Latino | -75 |
WSS NPS by Usage
WSS's NPS was rated -34 points by customers who have used WSS's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
WSS NPS vs. Competitors
Compared to its competitors, WSS's NPS is rated right above Big 5 Sporting Goods Corporation, and is preceded by Payless ShoeSource.
| COMPANY | NPS Score | |
|---|---|---|
| Vans | 47 |
| Payless ShoeSource | 35 |
| WSS | 7 |
| Big 5 Sporting Goods Corporation | -14 |
 | Famous Footwear | -28 |
WSS Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of WSS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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WSS Customer Loyalty Score by Gender
WSS's Customer Loyalty score was rated 64 by Male customers on Comparably.
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Male
64%
Yes
Female
N/A
Yes
WSS Customer Loyalty Score by Ethnicity
WSS's Customer Loyalty score was rated 55% by Hispanic or Latino customers on Comparably.
% who answered "Yes"
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55
out of 100
Hispanic or Latino
WSS Customer Loyalty Score by Usage
WSS's Customer Loyalty score was rated 70% by customers who have used WSS's products/services for Less than 1 Year.
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WSS Customer Loyalty vs. Competitors
Compared to its competitors, WSS's Customer Loyalty score is rated right above Famous Footwear, and is preceded by Payless ShoeSource.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Vans | 85% |
| Big 5 Sporting Goods Corporation | 80% |
| Payless ShoeSource | 75% |
| WSS | 73% |
| Famous Footwear | 69% |
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WSS Product Quality
3.5/5
WSS has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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WSS Product Information
WSS’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://wss.su/
- Company Size
- 1,001-5,000 Employees
Quick Insights into WSS Product Quality
WSS's Product Quality score was rated highest by customers who have used WSS's products/services for Less than 1 Year.
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Ranked WSS Product Quality the Highest
WSS Product Quality Score by Gender
WSS's Product Quality score was rated 2.9 by Male customers on Comparably.
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Male
2.9/5
Female
N/A
WSS Product Quality Score by Ethnicity
WSS's Product Quality score was rated 2.4 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of WSS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 2.4 | Hispanic or Latino | 2.4 |
WSS Product Quality Score by Usage
WSS's Product Quality score was rated 3.3 stars by customers who have used WSS's products/services for Less than 1 Year.
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WSS Product Quality vs. Competitors
Compared to its competitors, WSS's Product Quality score is rated right above Famous Footwear, and is preceded by Big 5 Sporting Goods Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Vans | 4.3/5 |
| Payless ShoeSource | 3.9/5 |
| Big 5 Sporting Goods Corporation | 3.8/5 |
| WSS | 3.5/5 |
| Famous Footwear | 2.6/5 |
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WSS Pricing
WSS ROI & Value For Money
3.8/5
WSS has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into WSS ROI
WSS's ROI score was rated highest by customers who have used WSS's products/services for Less than 1 Year.
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Ranked WSS ROI the Highest
WSS ROI Score by Gender
WSS's ROI score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
WSS ROI Score by Ethnicity
WSS's ROI score was rated 3.4 stars by Hispanic or Latino customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 3.4 | Hispanic or Latino | 3.4 |
WSS ROI Score by Usage
WSS's ROI score was rated 4 stars by customers who have used WSS's products/services for Less than 1 Year.
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WSS Pricing vs. Competitors
Compared to its competitors, WSS's ROI score is rated right above Big 5 Sporting Goods Corporation, and is preceded by Payless ShoeSource.
| COMPANY | Pricing Score | |
|---|---|---|
| Vans | 4/5 |
| Payless ShoeSource | 4/5 |
| WSS | 3.8/5 |
| Big 5 Sporting Goods Corporation | 3.3/5 |
| Famous Footwear | 2.4/5 |
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WSS Customer Satisfaction (CSAT)
WSS Customer Satisfaction (CSAT) Score
52 / 100
WSS has an overall Customer Satisfaction score of 52 rated by its users and customers.
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Very Satisfied
35%
Satisfied
17%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
17%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into WSS Customer Satisfaction
WSS's Customer Satisfaction score was rated highest by Hispanic or Latino customers.
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Ranked WSS Customer Satisfaction the Highest
WSS Customer Satisfaction Score by Gender
WSS's Customer Satisfaction score was rated 0 by Male customers on Comparably.
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0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 34% | |
Very Dissatisfied | 33% |
WSS Customer Satisfaction Score by Ethnicity
CSAT according to Hispanic or Latino
WSS' Customer Satisfaction (CSAT) score was rated 25% according to Hispanic or Latino users and customers.
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25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
25%
WSS Customer Satisfaction vs. Competitors
Compared to its competitors, WSS's Customer Satisfaction score is rated right above Famous Footwear, and is preceded by Big 5 Sporting Goods Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Vans | 85% |
| Payless ShoeSource | 84% |
| Big 5 Sporting Goods Corporation | 67% |
| WSS | 52% |
| Famous Footwear | 39% |
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WSS Customer Service
3.7/5
WSS has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About WSS's Customer Service
Website
http://wss.su/
Quick Insights into WSS Customer Service
WSS's Customer Service score was rated highest by customers who have used WSS's products/services for Less than 1 Year.
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Ranked WSS Customer Service the Highest
WSS Customer Service Score by Gender
WSS's Customer Service score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
WSS Customer Service Score by Ethnicity
WSS's Customer Service score was rated 2.6 stars by Hispanic or Latino customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Hispanic or Latino 2.6 | Hispanic or Latino | 2.6 |
WSS Customer Service Score by Usage
WSS's Customer Service score was rated 4.5 stars by customers who have used WSS's products/services for Less than 1 Year.
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WSS Customer Service vs. Competitors
Compared to its competitors, WSS's Customer Service score is rated right above Big 5 Sporting Goods Corporation, and is preceded by Payless ShoeSource.
| COMPANY | Customer Service Score | |
|---|---|---|
| Vans | 4.1/5 |
| Payless ShoeSource | 3.9/5 |
| WSS | 3.7/5 |
| Big 5 Sporting Goods Corporation | 3.5/5 |
| Famous Footwear | 2.4/5 |
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Consumer vs. Employees
WSS scored a 7 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of WSS would recommend the brand to a friend. ENPS measures how likely WSS employees would recommend working at WSS to a friend.
Net Promoter Score
7
NPS Score
| 47% | Promoters |
|---|---|
| 13% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
