-39
NPS
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Gardner-White
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About Gardner-White's Brand
Among its major competitors, Gardner-White is ranked in 4th place for NPS while Art Van Furniture is 1st, and Big Lots is 2nd.
Brand at a Glance
73%
Customer Loyalty
2.8/5
Product Quality
2.6/5
Pricing
3.2/5
Customer Service
Gardner-White Ranking
- #4 / 4 of its competitors
Gardner-White NPS
Gardner-White's Net Promoter Score (NPS) is a -39 with 24% Promoters, 13% Passives, and 63% Detractors. Net Promoter Score tracks whether Gardner-White's customers would recommend using the product based on a scale of -100 to 100.
Gardner-White Overall NPS
| 24% | Promoters |
|---|---|
| 13% | Passives |
| 63% | Detractors |
Gardner-White NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Feb 2023 33 | Feb 2023 | 33 |
Apr 2023 0 | Apr 2023 | 0 |
Dec 2023 -20 | Dec 2023 | -20 |
Nov 2024 -17 | Nov 2024 | -17 |
May 2025 -29 | May 2025 | -29 |
Aug 2025 -37 | Aug 2025 | -37 |
How Other Brands Compare
Gardner-White is ranked #4 for NPS among its competitors. Art Van Furniture and Big Lots come in first and second, with La-Z-Boy coming in at third.
Gardner-White |  La-Z-Boy |  Big Lots |  Art Van Furniture | |
| Global Ranking | #- | #354 | #- | #- |
| NPS | -39 | -19 | -5 | 10 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $1.80B | $2.38B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gardner-White NPS vs. Competitors
Compared to its competitors, Gardner-White's NPS is rated right below La-Z-Boy.
| COMPANY | NPS Score | |
|---|---|---|
| Art Van Furniture | 10 |
| Big Lots | -5 |
| La-Z-Boy | -19 |
| Gardner-White | -39 |
Gardner-White Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Gardner-White users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Gardner-White Customer Loyalty vs. Competitors
Compared to its competitors, Gardner-White's Customer Loyalty score is rated right above La-Z-Boy, and is preceded by Big Lots.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Art Van Furniture | 90% |
| Big Lots | 79% |
| Gardner-White | 73% |
| La-Z-Boy | 63% |
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Gardner-White Product Quality
2.8/5
Gardner-White has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Gardner-White Product Information
Gardner-White’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Gardner-White Product Quality vs. Competitors
Compared to its competitors, Gardner-White's Product Quality score is rated right below La-Z-Boy.
| COMPANY | Product Quality Score | |
|---|---|---|
| Art Van Furniture | 3.8/5 |
| Big Lots | 3.1/5 |
| La-Z-Boy | 2.8/5 |
| Gardner-White | 2.8/5 |
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Gardner-White Pricing
Gardner-White ROI & Value For Money
2.6/5
Gardner-White has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Gardner-White Pricing vs. Competitors
Compared to its competitors, Gardner-White's ROI score is rated right above La-Z-Boy, and is preceded by Big Lots.
| COMPANY | Pricing Score | |
|---|---|---|
| Big Lots | 3/5 |
| Gardner-White | 2.6/5 |
| La-Z-Boy | 2.6/5 |
| Art Van Furniture | 2.4/5 |
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Gardner-White Customer Satisfaction (CSAT)
Gardner-White Customer Satisfaction (CSAT) Score
50 / 100
Gardner-White has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gardner-White Customer Satisfaction vs. Competitors
Compared to its competitors, Gardner-White's Customer Satisfaction score is rated right above La-Z-Boy, and is preceded by Big Lots.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Art Van Furniture | 67% |
| Big Lots | 59% |
| Gardner-White | 50% |
| La-Z-Boy | 43% |
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Gardner-White Customer Service
3.2/5
Gardner-White has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Gardner-White's Customer Service
Website
https://www.gardner-white.com/
Gardner-White Customer Service vs. Competitors
Compared to its competitors, Gardner-White's Customer Service score is rated right above Big Lots.
| COMPANY | Customer Service Score | |
|---|---|---|
| Gardner-White | 3.2/5 |
| Big Lots | 2.9/5 |
| Art Van Furniture | 2.8/5 |
| La-Z-Boy | 2.7/5 |
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Gardner-White as an Employer
Consumer vs. Employees
Gardner-White scored a -39 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Gardner-White would recommend the brand to a friend. ENPS measures how likely Gardner-White employees would recommend working at Gardner-White to a friend.
Net Promoter Score
-39
NPS Score
| 24% | Promoters |
|---|---|
| 13% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
