55
NPS
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Travis CI
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About Travis CI's Brand
Hosted Continuous Integration Platform Among its major competitors, Travis CI is ranked in 1st place for NPS while CloudBees is 2nd, and Atlassian is 3rd.
Brand at a Glance
4.2/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
Travis CI Ranking
- #1 / 4 of its competitors
Travis CI NPS
Travis CI's Net Promoter Score (NPS) is a 55 with 70% Promoters, 15% Passives, and 15% Detractors. Net Promoter Score tracks whether Travis CI's customers would recommend using the product based on a scale of -100 to 100.
Travis CI Overall NPS
| 70% | Promoters |
|---|---|
| 15% | Passives |
| 15% | Detractors |
Travis CI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 55 | Aug 2020 | 55 |
How Other Brands Compare
Travis CI is ranked first for NPS among its competitors. CloudBees and Atlassian come in second and third, with CircleCI coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Travis CI NPS by Usage
Travis CI's NPS was rated 61 points by customers who have used Travis CI's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 61 | 1 to 2 Years | 61 |
Travis CI Product Quality
4.2/5
Travis CI has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Travis CI Product Information
Travis CI serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Travis CI supports Web devices and offers products for small, medium, and large sized businesses.
Travis CI’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://travis-ci.com
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Continuous Integration Software
Travis CI Product Quality vs. Competitors
Compared to its competitors, Travis CI's Product Quality score is rated right above CloudBees.
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Travis CI Pricing
Travis CI ROI & Value For Money
3.9/5
Travis CI has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Travis CI Pricing Plans
Travis CI has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Travis CI?
Small Businesses
Medium Businesses
Large Enterprises
Travis CI Pricing vs. Competitors
Compared to its competitors, Travis CI's ROI score is rated right above CircleCI, and is preceded by Atlassian.
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Travis CI Customer Service
3.7/5
Travis CI has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Travis CI's Customer Service
Address
Rigaer Str. 8, Germany
Website
http://travis-ci.com
Phone Number
31624774496
Travis CI Customer Service vs. Competitors
Compared to its competitors, Travis CI's Customer Service score is rated right above CircleCI, and is preceded by CloudBees.
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Consumer vs. Employees
Travis CI scored a 55 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Travis CI would recommend the brand to a friend. ENPS measures how likely Travis CI employees would recommend working at Travis CI to a friend.
Net Promoter Score
55
NPS Score
| 70% | Promoters |
|---|---|
| 15% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
