47
NPS
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CloudBees
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About CloudBees' Brand
CloudBees is the hub of DevOps, providing companies with smarter automation solutions and insights for accelerating software development. Among its major competitors, CloudBees is ranked in 2nd place for NPS while Travis CI is 1st, and GitLab is 3rd.Their current valuation is $400.00M
Brand at a Glance
76%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
CloudBees Ranking
- #1 / 4 of its competitors
CloudBees NPS
CloudBees's Net Promoter Score (NPS) is a 47 with 57% Promoters, 33% Passives, and 10% Detractors. Net Promoter Score tracks whether CloudBees's customers would recommend using the product based on a scale of -100 to 100.
CloudBees Overall NPS
| 57% | Promoters |
|---|---|
| 33% | Passives |
| 10% | Detractors |
CloudBees NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 77 | Nov 2021 | 77 |
Dec 2021 70 | Dec 2021 | 70 |
Mar 2022 63 | Mar 2022 | 63 |
Dec 2022 58 | Dec 2022 | 58 |
Apr 2023 53 | Apr 2023 | 53 |
Jun 2023 57 | Jun 2023 | 57 |
Dec 2023 59 | Dec 2023 | 59 |
Feb 2024 62 | Feb 2024 | 62 |
May 2024 52 | May 2024 | 52 |
Jun 2024 50 | Jun 2024 | 50 |
Sep 2024 50 | Sep 2024 | 50 |
Jun 2025 48 | Jun 2025 | 48 |
How Other Brands Compare
CloudBees is ranked first for NPS among its competitors. GitLab and CircleCI come in second and third, with XebiaLabs coming in at #4. Among those competitors, it is the third most valued company behind GitLab.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CloudBees NPS by Gender
CloudBees's NPS was rated 67 by Male customers on Comparably.
Male
67
CloudBees's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
CloudBees's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
CloudBees NPS vs. Competitors
Compared to its competitors, CloudBees's NPS is rated right above GitLab, and is preceded by Travis CI.
| COMPANY | NPS Score | |
|---|---|---|
 | Travis CI | 55 |
| CloudBees | 47 |
 | GitLab | 45 |
 | CircleCI | 19 |
 | Barefoot Networks | N/A |
 | Code Climate | N/A |
 | ElectricCloud | N/A |
 | SmartBear | -25 |
CloudBees Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of CloudBees users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CloudBees Customer Loyalty Score by Gender
CloudBees's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of CloudBees.
Male
100%
Yes
Female
N/A
Yes
CloudBees Customer Loyalty Score by Industry
CloudBees's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
CloudBees Customer Loyalty vs. Competitors
Compared to its competitors, CloudBees's Customer Loyalty score is rated right above CircleCI, and is preceded by GitLab.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| GitLab | 82% |
| CloudBees | 76% |
| CircleCI | 68% |
| SmartBear | 45% |
| Travis CI | N/A |
| Barefoot Networks | N/A |
| Code Climate | N/A |
| ElectricCloud | N/A |
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CloudBees Product Quality
4/5
CloudBees has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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CloudBees Product Information
CloudBees serves markets in the United States. CloudBees supports Web devices and offers products for small, medium, and large sized businesses.
CloudBees’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated CloudBees's product the highest.
- Website
- http://www.cloudbees.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
Product Type
Development Tools Software
Platform as a Service (PaaS) Software
Quick Insights into CloudBees Product Quality
CloudBees's Product Quality score was rated highest by customers from the Tech industry.
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Ranked CloudBees Product Quality the Highest
CloudBees Product Quality Score by Gender
CloudBees's Product Quality score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of CloudBees.
Male
4.3/5
Female
N/A
CloudBees Product Quality Score by Industry
CloudBees's Product Quality score was rated 4.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
CloudBees Product Quality vs. Competitors
Compared to its competitors, CloudBees's Product Quality score is rated right above CircleCI, and is preceded by GitLab.
| COMPANY | Product Quality Score | |
|---|---|---|
| Travis CI | 4.2/5 |
| GitLab | 4.2/5 |
| CloudBees | 4/5 |
| CircleCI | 3.6/5 |
| SmartBear | 2.5/5 |
| Barefoot Networks | N/A |
| Code Climate | N/A |
| ElectricCloud | N/A |
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CloudBees Pricing
CloudBees ROI & Value For Money
3.9/5
CloudBees has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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CloudBees Pricing Plans
CloudBees has a pricing structure that accommodates small, medium, and large businesses. Starting from $100/month, CloudBees uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses CloudBees?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into CloudBees ROI
CloudBees's ROI score was rated highest by customers from the Tech industry.
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Ranked CloudBees ROI the Highest
CloudBees ROI Score by Gender
CloudBees's ROI score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
CloudBees ROI Score by Industry
CloudBees's ROI score was rated 4.5 stars by Tech industry customers.
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CloudBees Pricing vs. Competitors
Compared to its competitors, CloudBees's ROI score is rated right above Travis CI, and is preceded by GitLab.
| COMPANY | Pricing Score | |
|---|---|---|
| GitLab | 4.3/5 |
| CloudBees | 3.9/5 |
| Travis CI | 3.9/5 |
| CircleCI | 3.5/5 |
| SmartBear | 2.5/5 |
| Barefoot Networks | N/A |
| Code Climate | N/A |
| ElectricCloud | N/A |
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CloudBees Customer Satisfaction (CSAT)
CloudBees Customer Satisfaction (CSAT) Score
82 / 100
CloudBees has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
55%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CloudBees Customer Satisfaction vs. Competitors
Compared to its competitors, CloudBees's Customer Satisfaction score is rated right above SmartBear, and is preceded by GitLab.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| GitLab | 86% |
| CloudBees | 82% |
| SmartBear | 50% |
| CircleCI | 42% |
| Travis CI | 0% |
| Barefoot Networks | 0% |
| Code Climate | 0% |
| ElectricCloud | 0% |
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CloudBees Customer Service
3.9/5
CloudBees has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About CloudBees's Customer Service
Address
2001 Gateway Place, Suite 670W, San Jose, CA 95110
Website
http://www.cloudbees.com
Phone Number
408-805-3552
Quick Insights into CloudBees Customer Service
CloudBees's Customer Service score was rated highest by customers from the Tech industry.
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Ranked CloudBees Customer Service the Highest
CloudBees Customer Service Score by Gender
CloudBees's Customer Service score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
CloudBees Customer Service Score by Industry
CloudBees's Customer Service score was rated 4.4 stars by Tech industry customers.
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CloudBees Customer Service vs. Competitors
Compared to its competitors, CloudBees's Customer Service score is rated right above Travis CI, and is preceded by GitLab.
| COMPANY | Customer Service Score | |
|---|---|---|
| GitLab | 4.2/5 |
| CloudBees | 3.9/5 |
| Travis CI | 3.7/5 |
| CircleCI | 3.5/5 |
| SmartBear | 2.4/5 |
| Barefoot Networks | N/A |
| Code Climate | N/A |
| ElectricCloud | N/A |
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CloudBees as an Employer
2.4/5
CloudBees has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
CloudBees scored a 47 for Net Promoter Score and a -52 for Employee Net Promoter Score. NPS gauges how likely a customer of CloudBees would recommend the brand to a friend. ENPS measures how likely CloudBees employees would recommend working at CloudBees to a friend.
Net Promoter Score
47
NPS Score
| 57% | Promoters |
|---|---|
| 33% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
-52
eNPS Score
| 16% | Promoters |
|---|---|
| 16% | Passive |
| 68% | Detractors |
