0
NPS
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Penn
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About Penn's Brand
University of Pennsylvania provides educational services. Among its major competitors, Penn is ranked in 3rd place for NPS while Shimano is 1st, and Bass Pro Shops is 2nd.Their current valuation is $18.69B
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
5/5
Customer Service
Penn CMO
Penn Ranking
- #3 / 4 of its competitors
Penn NPS
Penn's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Penn's customers would recommend using the product based on a scale of -100 to 100.
Penn Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Penn NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Jul 2022 0 | Jul 2022 | 0 |
Aug 2022 33 | Aug 2022 | 33 |
Apr 2023 0 | Apr 2023 | 0 |
How Other Brands Compare
Penn is ranked third for NPS among its competitors. Shimano and Bass Pro Shops come in first and second, with Temple coming in at #4. Among those competitors, it is the third most valued company behind Shimano.
Penn |  Bass Pro Shops |  Shimano |  Temple | |
| Global Ranking | #- | #652 | #- | #- |
| NPS | 0 | 15 | 55 | -60 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $18.69B | - | $22.25B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Penn Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Penn users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Penn Customer Loyalty vs. Competitors
Compared to its competitors, Penn's Customer Loyalty score is rated right above Shimano.
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VS
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Penn Product Quality
5/5
Penn has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Penn Product Information
Penn’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.upenn.edu
- Company Size
- 1,001-5,000 Employees
Industry
Education
Penn Product Quality vs. Competitors
Compared to its competitors, Penn's Product Quality score is rated right above Shimano.
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VS
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Penn Pricing
Penn ROI & Value For Money
4/5
Penn has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Penn Pricing vs. Competitors
Compared to its competitors, Penn's ROI score is rated right above Bass Pro Shops, and is preceded by Shimano.
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Penn Customer Satisfaction (CSAT)
Penn Customer Satisfaction (CSAT) Score
100 / 100
Penn has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Penn Customer Satisfaction vs. Competitors
Compared to its competitors, Penn's Customer Satisfaction score is rated right above Shimano.
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Penn Customer Service
5/5
Penn has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Penn's Customer Service
Address
Philadelphia, PA United States of America
Website
www.upenn.edu
Penn Customer Service vs. Competitors
Compared to its competitors, Penn's Customer Service score is rated right above Shimano.
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Penn as an Employer
4.1/5
Penn has a 4.1/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Penn scored a 0 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of Penn would recommend the brand to a friend. ENPS measures how likely Penn employees would recommend working at Penn to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 29% | Promoters |
|---|---|
| 38% | Passive |
| 33% | Detractors |
