100
NPS
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DS
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About DS' Brand
Among its major competitors, DS is ranked in 1st place for NPS while PAPER is 2nd, and International Paper is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
DS Ranking
- #1 / 4 of its competitors
DS NPS
DS's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether DS's customers would recommend using the product based on a scale of -100 to 100.
DS Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
DS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 100 | Apr 2024 | 100 |
How Other Brands Compare
DS is ranked first for NPS among its competitors. International Paper and 3M come in second and third, with Office Depot coming in at #4.
DS |  3M |  International Paper |  Office Depot | |
| Global Ranking | #- | #96 | #844 | #- |
| NPS | 100 | 22 | 31 | -40 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $111.65B | - | $2.27B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DS NPS vs. Competitors
Compared to its competitors, DS's NPS is rated right above PAPER.
| COMPANY | NPS Score | |
|---|---|---|
| DS | 100 |
 | PAPER | 43 |
| International Paper | 31 |
| 3M | 22 |
| Office Depot | -40 |
DS Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of DS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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DS Customer Loyalty vs. Competitors
Compared to its competitors, DS's Customer Loyalty score is rated right above 3M.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| DS | 100% |
| 3M | 80% |
| PAPER | 78% |
| International Paper | 74% |
| Office Depot | 67% |
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DS Product Quality
5/5
DS has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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DS Product Information
DS’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.dsautomobiles.fr/
- Company Size
- 1-10 Employees
DS Product Quality vs. Competitors
Compared to its competitors, DS's Product Quality score is rated right above International Paper.
| COMPANY | Product Quality Score | |
|---|---|---|
| DS | 5/5 |
| International Paper | 4.1/5 |
| PAPER | 3.9/5 |
| 3M | 3.9/5 |
| Office Depot | 2.3/5 |
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DS Pricing
DS ROI & Value For Money
5/5
DS has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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DS Pricing vs. Competitors
Compared to its competitors, DS's ROI score is rated right above International Paper.
| COMPANY | Pricing Score | |
|---|---|---|
| DS | 5/5 |
| International Paper | 4.2/5 |
| 3M | 3.8/5 |
| PAPER | 3.6/5 |
| Office Depot | 2.3/5 |
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DS Customer Satisfaction (CSAT)
DS Customer Satisfaction (CSAT) Score
100 / 100
DS has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DS Customer Satisfaction vs. Competitors
Compared to its competitors, DS's Customer Satisfaction score is rated right above PAPER.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| DS | 100% |
| PAPER | 92% |
| 3M | 75% |
| International Paper | 68% |
| Office Depot | 32% |
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DS Customer Service
5/5
DS has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About DS's Customer Service
Website
http://www.dsautomobiles.fr/
DS Customer Service vs. Competitors
Compared to its competitors, DS's Customer Service score is rated right above International Paper.
| COMPANY | Customer Service Score | |
|---|---|---|
| DS | 5/5 |
| International Paper | 4.1/5 |
| 3M | 3.8/5 |
| PAPER | 3.7/5 |
| Office Depot | 2/5 |
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DS as an Employer
3.2/5
DS has a 3.2/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
DS scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of DS would recommend the brand to a friend. ENPS measures how likely DS employees would recommend working at DS to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
