-15
NPS
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A+E Networks
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About A+E Networks' Brand
A+E Networks Among its major competitors, A+E Networks is ranked in 5th place for NPS while Surge is 1st, and The Walt Disney Company is 2nd.
Brand at a Glance
71%
Customer Loyalty
3.7/5
Product Quality
3.2/5
Pricing
3.4/5
Customer Service
A+E Networks Ranking
- #4 / 4 of its competitors
A+E Networks NPS
A+E Networks's Net Promoter Score (NPS) is a -15 with 27% Promoters, 31% Passives, and 42% Detractors. Net Promoter Score tracks whether A+E Networks's customers would recommend using the product based on a scale of -100 to 100.
A+E Networks Overall NPS
| 27% | Promoters |
|---|---|
| 31% | Passives |
| 42% | Detractors |
A+E Networks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 22 | Jul 2021 | 22 |
Sep 2021 10 | Sep 2021 | 10 |
Feb 2022 0 | Feb 2022 | 0 |
Mar 2022 -1 | Mar 2022 | -1 |
Sep 2022 -7 | Sep 2022 | -7 |
Oct 2022 -6 | Oct 2022 | -6 |
Nov 2022 -12 | Nov 2022 | -12 |
Apr 2023 -6 | Apr 2023 | -6 |
Jul 2023 -11 | Jul 2023 | -11 |
Aug 2023 -13 | Aug 2023 | -13 |
Mar 2024 -16 | Mar 2024 | -16 |
May 2024 -17 | May 2024 | -17 |
How Other Brands Compare
A+E Networks is ranked #4 for NPS among its competitors. Surge and The Walt Disney Company come in first and second, with NBCUniversal coming in at third.
A+E Networks |  The Walt Disney Company |  NBCUniversal |  Surge | |
| Global Ranking | #- | #13 | #689 | #- |
| NPS | -15 | 38 | 17 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $343.03B | $167.10B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
A+E Networks NPS by Gender
A+E Networks's NPS was rated -25 by Female customers on Comparably.
Female
-25
A+E Networks's NPS was rated -25 by Female customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Male
N/A
A+E Networks's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
A+E Networks NPS by Usage
A+E Networks's NPS was rated 25 points by customers who have used A+E Networks's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 25 | 1 to 2 Years | 25 |
A+E Networks NPS vs. Competitors
Compared to its competitors, A+E Networks's NPS is rated right below NBCUniversal.
| COMPANY | NPS Score | |
|---|---|---|
| Surge | 100 |
| The Walt Disney Company | 38 |
 | Hearst | 19 |
| NBCUniversal | 17 |
| A+E Networks | -15 |
A+E Networks Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of A+E Networks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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A+E Networks Customer Loyalty Score by Gender
A+E Networks's Customer Loyalty score was rated 55 by Female customers on Comparably.
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Female
55%
Yes
Male
N/A
Yes
A+E Networks Customer Loyalty Score by Usage
A+E Networks's Customer Loyalty score was rated 100% by customers who have used A+E Networks's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
A+E Networks Customer Loyalty vs. Competitors
Compared to its competitors, A+E Networks's Customer Loyalty score is rated right above Surge, and is preceded by NBCUniversal.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| The Walt Disney Company | 83% |
| Hearst | 74% |
| NBCUniversal | 73% |
| A+E Networks | 71% |
| Surge | N/A |
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A+E Networks Product Quality
3.7/5
A+E Networks has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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A+E Networks Product Information
A+E Networks’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.aenetworks.com/
- Company Size
- 1,001-5,000 Employees
Quick Insights into A+E Networks Product Quality
A+E Networks's Product Quality score was rated highest by customers who have used A+E Networks's products/services for 1 to 2 Years.
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Ranked A+E Networks Product Quality the Highest
A+E Networks Product Quality Score by Gender
A+E Networks's Product Quality score was rated 3.6 by Female customers on Comparably.
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Female
3.6/5
Male
N/A
A+E Networks Product Quality Score by Usage
A+E Networks's Product Quality score was rated 3.6 stars by customers who have used A+E Networks's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
A+E Networks Product Quality vs. Competitors
Compared to its competitors, A+E Networks's Product Quality score is rated right above Hearst, and is preceded by The Walt Disney Company.
| COMPANY | Product Quality Score | |
|---|---|---|
| Surge | 5/5 |
| The Walt Disney Company | 4.1/5 |
| A+E Networks | 3.7/5 |
| Hearst | 3.5/5 |
| NBCUniversal | 3.4/5 |
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A+E Networks Pricing
A+E Networks ROI & Value For Money
3.2/5
A+E Networks has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into A+E Networks ROI
A+E Networks's ROI score was rated highest by Female customers.
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Ranked A+E Networks ROI the Highest
A+E Networks ROI Score by Gender
A+E Networks's ROI score was rated 3.6 by Female customers on Comparably.
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Female
3.6/5
Male
N/A
A+E Networks ROI Score by Usage
A+E Networks's ROI score was rated 3.5 stars by customers who have used A+E Networks's products/services for 1 to 2 Years.
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A+E Networks Pricing vs. Competitors
Compared to its competitors, A+E Networks's ROI score is rated right above Surge, and is preceded by NBCUniversal.
| COMPANY | Pricing Score | |
|---|---|---|
| The Walt Disney Company | 3.7/5 |
| Hearst | 3.6/5 |
| NBCUniversal | 3.5/5 |
| A+E Networks | 3.2/5 |
| Surge | N/A |
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A+E Networks Customer Satisfaction (CSAT)
A+E Networks Customer Satisfaction (CSAT) Score
77 / 100
A+E Networks has an overall Customer Satisfaction score of 77 rated by its users and customers.
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Very Satisfied
23%
Satisfied
54%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
8%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into A+E Networks Customer Satisfaction
A+E Networks's Customer Satisfaction score was rated highest by Female customers.
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Ranked A+E Networks Customer Satisfaction the Highest
A+E Networks Customer Satisfaction Score by Gender
A+E Networks's Customer Satisfaction score was rated 67 by Female customers on Comparably.
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67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
A+E Networks Customer Satisfaction vs. Competitors
Compared to its competitors, A+E Networks's Customer Satisfaction score is rated right above Hearst, and is preceded by The Walt Disney Company.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Surge | 100% |
| The Walt Disney Company | 77% |
| A+E Networks | 77% |
| Hearst | 69% |
| NBCUniversal | 61% |
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A+E Networks Customer Service
3.4/5
A+E Networks has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About A+E Networks's Customer Service
Address
235 East 45th Street, New York City, NY
Website
http://www.aenetworks.com/
Quick Insights into A+E Networks Customer Service
A+E Networks's Customer Service score was rated highest by customers who have used A+E Networks's products/services for 1 to 2 Years.
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Ranked A+E Networks Customer Service the Highest
A+E Networks Customer Service Score by Gender
A+E Networks's Customer Service score was rated 4 by Female customers on Comparably.
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Female
4/5
Male
N/A
A+E Networks Customer Service Score by Usage
A+E Networks's Customer Service score was rated 4.6 stars by customers who have used A+E Networks's products/services for 1 to 2 Years.
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A+E Networks Customer Service vs. Competitors
Compared to its competitors, A+E Networks's Customer Service score is rated right above Surge, and is preceded by NBCUniversal.
| COMPANY | Customer Service Score | |
|---|---|---|
| The Walt Disney Company | 4.1/5 |
| Hearst | 3.6/5 |
| NBCUniversal | 3.4/5 |
| A+E Networks | 3.4/5 |
| Surge | N/A |
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A+E Networks as an Employer
4.3/5
A+E Networks has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
A+E Networks scored a -15 for Net Promoter Score and a 51 for Employee Net Promoter Score. NPS gauges how likely a customer of A+E Networks would recommend the brand to a friend. ENPS measures how likely A+E Networks employees would recommend working at A+E Networks to a friend.
Net Promoter Score
-15
NPS Score
| 27% | Promoters |
|---|---|
| 31% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
51
eNPS Score
| 65% | Promoters |
|---|---|
| 21% | Passive |
| 14% | Detractors |
