100
NPS
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ABB Group
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About ABB Group's Brand
Provider of fully outsourced industrial maintenance services. The unit offer its services for production facilities and other customers. It operates globally, but has a particularly strong presence in Europe and the Nordic region. Among its major competitors, ABB Group is ranked in 1st place for NPS while Siemens is 2nd, and Schneider Electric is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
ABB Group Ranking
- #1 / 4 of its competitors
ABB Group NPS
ABB Group's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether ABB Group's customers would recommend using the product based on a scale of -100 to 100.
ABB Group Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
ABB Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 100 | Sep 2023 | 100 |
How Other Brands Compare
ABB Group is ranked first for NPS among its competitors. Siemens and Schneider Electric come in second and third, with GE Digital coming in at #4.
ABB Group |  Schneider Electric |  Siemens |  GE Digital | |
| Global Ranking | #- | #364 | #499 | #- |
| NPS | 100 | 31 | 37 | 10 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $32.77B | - | $105.39B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ABB Group NPS vs. Competitors
Compared to its competitors, ABB Group's NPS is rated right above Siemens.
| COMPANY | NPS Score | |
|---|---|---|
| ABB Group | 100 |
| Siemens | 37 |
| Schneider Electric | 31 |
| GE Digital | 10 |
 | Kuka | N/A |
ABB Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ABB Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ABB Group Customer Loyalty vs. Competitors
Compared to its competitors, ABB Group's Customer Loyalty score is rated right above Siemens.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ABB Group | 100% |
| Siemens | 80% |
| Schneider Electric | 78% |
| GE Digital | 71% |
| Kuka | N/A |
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ABB Group Product Quality
5/5
ABB Group has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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ABB Group Product Information
ABB Group’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.abb.cz
- Company Size
- 1,001-5,000 Employees
ABB Group Product Quality vs. Competitors
Compared to its competitors, ABB Group's Product Quality score is rated right above Siemens.
| COMPANY | Product Quality Score | |
|---|---|---|
| ABB Group | 5/5 |
| Siemens | 4/5 |
| Schneider Electric | 4/5 |
| GE Digital | 3.9/5 |
| Kuka | N/A |
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ABB Group Pricing
ABB Group ROI & Value For Money
5/5
ABB Group has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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ABB Group Pricing vs. Competitors
Compared to its competitors, ABB Group's ROI score is rated right above Siemens.
| COMPANY | Pricing Score | |
|---|---|---|
| ABB Group | 5/5 |
| Siemens | 4/5 |
| Schneider Electric | 3.9/5 |
| GE Digital | 3.5/5 |
| Kuka | N/A |
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ABB Group Customer Satisfaction (CSAT)
ABB Group Customer Satisfaction (CSAT) Score
100 / 100
ABB Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ABB Group Customer Satisfaction vs. Competitors
Compared to its competitors, ABB Group's Customer Satisfaction score is rated right above Siemens.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ABB Group | 100% |
| Siemens | 78% |
| Schneider Electric | 77% |
| GE Digital | 75% |
| Kuka | 0% |
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ABB Group Customer Service
5/5
ABB Group has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About ABB Group's Customer Service
Address
, Prague,
Website
www.abb.cz
ABB Group Customer Service vs. Competitors
Compared to its competitors, ABB Group's Customer Service score is rated right above Siemens.
| COMPANY | Customer Service Score | |
|---|---|---|
| ABB Group | 5/5 |
| Siemens | 4/5 |
| Schneider Electric | 4/5 |
| GE Digital | 3.6/5 |
| Kuka | N/A |
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Consumer vs. Employees
ABB Group scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of ABB Group would recommend the brand to a friend. ENPS measures how likely ABB Group employees would recommend working at ABB Group to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
