-67
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Abcam
Marketing or Exec? Claim Your Free Account
About Abcam's Brand
Producer and distributor of protein research tools. The Company provides research-grade antibodies and associated protein research products for life scientists. It provides products such as primary and secondary antibodies, proteins, peptides, lysates, biochemical, Elisa Kits and Immunodetection. It sells principally through the internet to customers across the world. It also offers a custom production service to meet customers' specific requirements, providing services for research and diagnostic applications. Among its major competitors, Abcam is ranked in 7th place for NPS while Fisher Scientific is 1st, and Cell Signaling Technology is 2nd.
Brand at a Glance
4/5
Product Quality
5/5
Pricing
Abcam Ranking
- #4 / 4 of its competitors
Abcam NPS
Abcam's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether Abcam's customers would recommend using the product based on a scale of -100 to 100.
Abcam Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
Abcam NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Sep 2023 -50 | Sep 2023 | -50 |
Nov 2023 -66 | Nov 2023 | -66 |
How Other Brands Compare
Abcam is ranked #4 for NPS among its competitors. Fisher Scientific and Thermo Fisher Scientific come in first and second, with Foundation Medicine coming in at third.
Abcam |  Thermo Fisher Scientific |  Foundation Medicine |  Fisher Scientific | |
| Global Ranking | #- | #667 | #- | #- |
| NPS | -67 | 20 | 9 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $188.21B | $237.02B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Abcam NPS vs. Competitors
Compared to its competitors, Abcam's NPS is rated right below Sigma-Aldrich.
| COMPANY | NPS Score | |
|---|---|---|
| Fisher Scientific | 100 |
 | Cell Signaling Technology | 34 |
| Thermo Fisher Scientific | 20 |
 | MilliporeSigma | 16 |
| Foundation Medicine | 9 |
 | Sigma-Aldrich | -44 |
| Abcam | -67 |
Abcam Product Quality
4/5
Abcam has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Abcam's overall Product Quality score rated by its users and customers.
Abcam Product Information
Abcam’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.abcamplc.com
- Company Size
- 501-1,000 Employees
Abcam Product Quality vs. Competitors
Compared to its competitors, Abcam's Product Quality score is rated right above Thermo Fisher Scientific, and is preceded by Fisher Scientific.
| COMPANY | Product Quality Score | |
|---|---|---|
| Fisher Scientific | 5/5 |
| Abcam | 4/5 |
| Thermo Fisher Scientific | 3.9/5 |
| Cell Signaling Technology | 3.7/5 |
| MilliporeSigma | 3.7/5 |
| Foundation Medicine | 3.5/5 |
| Sigma-Aldrich | 2.9/5 |
Unlock Abcam Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Abcam Product Quality vs. Competitors data and gain insights into your customers today.
Abcam Pricing
Abcam ROI & Value For Money
5/5
Abcam has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Abcam's overall ROI score rated by its users and customers.
Abcam Pricing vs. Competitors
Compared to its competitors, Abcam's ROI score is rated right above Thermo Fisher Scientific.
| COMPANY | Pricing Score | |
|---|---|---|
| Abcam | 5/5 |
| Thermo Fisher Scientific | 3.8/5 |
| Cell Signaling Technology | 3.7/5 |
| MilliporeSigma | 3.7/5 |
| Foundation Medicine | 3.4/5 |
| Sigma-Aldrich | 2.8/5 |
| Fisher Scientific | N/A |
Unlock Abcam ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Abcam ROI vs. Competitors data and gain insights into your customers today.
Abcam Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Abcam Customer Satisfaction vs. Competitors
Compared to its competitors, Abcam's Customer Satisfaction score is rated right below Sigma-Aldrich.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Fisher Scientific | 100% |
| Foundation Medicine | 78% |
| Thermo Fisher Scientific | 74% |
| MilliporeSigma | 69% |
| Cell Signaling Technology | 67% |
| Sigma-Aldrich | 41% |
| Abcam | 0% |
Unlock Abcam Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Abcam Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Abcam as an Employer
3.9/5
Abcam has a 3.9/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Abcam scored a -67 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Abcam would recommend the brand to a friend. ENPS measures how likely Abcam employees would recommend working at Abcam to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
