-100
NPS
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Abibaa
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About Abibaa's Brand
Abibaa is global online marketplace and e-commerce platform providing B2B, B2C and C2C services. Among its major competitors, Abibaa is ranked in 5th place for NPS while Amazon is 1st, and Walmart is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Abibaa Ranking
- #4 / 4 of its competitors
Abibaa NPS
Abibaa's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Abibaa's customers would recommend using the product based on a scale of -100 to 100.
Abibaa Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Abibaa NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -100 | Feb 2023 | -100 |
How Other Brands Compare
Abibaa is ranked #4 for NPS among its competitors. Amazon and Walmart come in first and second, with eBay coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Abibaa Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Abibaa users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Abibaa Customer Loyalty vs. Competitors
Compared to its competitors, Abibaa's Customer Loyalty score is rated right below Newegg.
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VS
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Abibaa Product Quality
1.5/5
Abibaa has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Abibaa Product Information
Abibaa’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://abibaa.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Consumer Services
Ecommerce and Marketplaces
Marketplaces
SaaS
Abibaa Product Quality vs. Competitors
Compared to its competitors, Abibaa's Product Quality score is rated right below Newegg.
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Abibaa Pricing
Abibaa ROI & Value For Money
1.5/5
Abibaa has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Abibaa Pricing vs. Competitors
Compared to its competitors, Abibaa's ROI score is rated right below Newegg.
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Abibaa Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Abibaa Customer Satisfaction vs. Competitors
Compared to its competitors, Abibaa's Customer Satisfaction score is rated right below Newegg.
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Abibaa Customer Service
1.5/5
Abibaa has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Abibaa's Customer Service
Address
2227 US HIGHWAY 1, SUITE 242, North Brunswick, NJ
Website
https://abibaa.com
Phone Number
(800)419-2799
Abibaa Customer Service vs. Competitors
Compared to its competitors, Abibaa's Customer Service score is rated right below Newegg.
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Abibaa as an Employer
Consumer vs. Employees
Abibaa scored a -100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Abibaa would recommend the brand to a friend. ENPS measures how likely Abibaa employees would recommend working at Abibaa to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
