100
NPS
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Abukai
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About Abukai's Brand
ABUKAI provides actionable business productivity solutions for organizations. Among its major competitors, Abukai is ranked in 1st place for NPS while Certify is 2nd, and SAP is 3rd.
Brand at a Glance
5/5
Product Quality
Abukai Ranking
- #1 / 4 of its competitors
Abukai NPS
Abukai's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Abukai's customers would recommend using the product based on a scale of -100 to 100.
Abukai Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Abukai NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
How Other Brands Compare
Abukai is ranked first for NPS among its competitors. Certify and SAP come in second and third, with Expensify coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Abukai Product Quality
5/5
Abukai has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Abukai Product Information
Abukai’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://abukai.com
- Company Size
- 51-200 Employees
Industry
Tech
Mobile App
SaaS
Abukai Product Quality vs. Competitors
Compared to its competitors, Abukai's Product Quality score is rated right above Certify.
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VS
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Abukai Customer Satisfaction (CSAT)
Abukai Customer Satisfaction (CSAT) Score
100 / 100
Abukai has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Abukai Customer Satisfaction vs. Competitors
Compared to its competitors, Abukai's Customer Satisfaction score is rated right above SAP.
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VS
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Abukai as an Employer
4.7/5
Abukai has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Abukai scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Abukai would recommend the brand to a friend. ENPS measures how likely Abukai employees would recommend working at Abukai to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
