50
NPS
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ACADIA Pharmaceuticals
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About ACADIA Pharmaceuticals' Brand
ACADIA Pharmaceuticals develops and commercializes small molecule drugs for the treatment of central nervous system disorders. Among its major competitors, ACADIA Pharmaceuticals is ranked in 1st place for NPS while Amgen is 2nd, and Biogen is 3rd.Their current market cap is $8.22B
Brand at a Glance
77%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
ACADIA Pharmaceuticals Ranking
- #1 / 4 of its competitors
ACADIA Pharmaceuticals NPS
ACADIA Pharmaceuticals's Net Promoter Score (NPS) is a 50 with 70% Promoters, 10% Passives, and 20% Detractors. Net Promoter Score tracks whether ACADIA Pharmaceuticals's customers would recommend using the product based on a scale of -100 to 100.
ACADIA Pharmaceuticals Overall NPS
| 70% | Promoters |
|---|---|
| 10% | Passives |
| 20% | Detractors |
ACADIA Pharmaceuticals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 0 | Jun 2020 | 0 |
Oct 2020 50 | Oct 2020 | 50 |
Dec 2020 66 | Dec 2020 | 66 |
Jan 2021 75 | Jan 2021 | 75 |
Oct 2021 80 | Oct 2021 | 80 |
Jan 2022 49 | Jan 2022 | 49 |
Apr 2022 29 | Apr 2022 | 29 |
May 2023 37 | May 2023 | 37 |
Sep 2024 44 | Sep 2024 | 44 |
Nov 2024 50 | Nov 2024 | 50 |
How Other Brands Compare
ACADIA Pharmaceuticals is ranked first for NPS among its competitors. Amgen and Biogen come in second and third, with Reata Pharmaceuticals coming in at #4. Among those competitors, it is the third most valued company behind Amgen.
ACADIA Pharmaceuticals |  Biogen |  Amgen |  Reata Pharmaceuticals | |
| Global Ranking | #- | #388 | #- | #- |
| NPS | 50 | 21 | 24 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $8.22B | $42.46B | $145.56B | $2.95B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ACADIA Pharmaceuticals NPS vs. Competitors
Compared to its competitors, ACADIA Pharmaceuticals's NPS is rated right above Amgen.
| COMPANY | NPS Score | |
|---|---|---|
| ACADIA Pharmaceuticals | 50 |
| Amgen | 24 |
| Biogen | 21 |
| Reata Pharmaceuticals | N/A |
 | Akorn | -66 |
| Omeros | -100 |
ACADIA Pharmaceuticals Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of ACADIA Pharmaceuticals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ACADIA Pharmaceuticals Customer Loyalty vs. Competitors
Compared to its competitors, ACADIA Pharmaceuticals's Customer Loyalty score is rated right above Amgen.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ACADIA Pharmaceuticals | 77% |
| Amgen | 77% |
| Biogen | 75% |
| Akorn | 68% |
| Omeros | 10% |
| Reata Pharmaceuticals | N/A |
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ACADIA Pharmaceuticals Product Quality
4.1/5
ACADIA Pharmaceuticals has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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ACADIA Pharmaceuticals Product Information
ACADIA Pharmaceuticals’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.acadia-pharm.com
- Company Size
- 51-200 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
ACADIA Pharmaceuticals Product Quality vs. Competitors
Compared to its competitors, ACADIA Pharmaceuticals's Product Quality score is rated right above Biogen.
| COMPANY | Product Quality Score | |
|---|---|---|
| ACADIA Pharmaceuticals | 4.1/5 |
| Biogen | 4/5 |
| Amgen | 3.9/5 |
| Akorn | 2.8/5 |
| Omeros | 2.5/5 |
| Reata Pharmaceuticals | N/A |
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ACADIA Pharmaceuticals Pricing
ACADIA Pharmaceuticals ROI & Value For Money
3.7/5
ACADIA Pharmaceuticals has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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ACADIA Pharmaceuticals Pricing vs. Competitors
Compared to its competitors, ACADIA Pharmaceuticals's ROI score is rated right above Akorn, and is preceded by Amgen.
| COMPANY | Pricing Score | |
|---|---|---|
| Biogen | 3.8/5 |
| Amgen | 3.8/5 |
| ACADIA Pharmaceuticals | 3.7/5 |
| Akorn | 3.1/5 |
| Omeros | 3/5 |
| Reata Pharmaceuticals | N/A |
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ACADIA Pharmaceuticals Customer Satisfaction (CSAT)
ACADIA Pharmaceuticals Customer Satisfaction (CSAT) Score
40 / 100
ACADIA Pharmaceuticals has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ACADIA Pharmaceuticals Customer Satisfaction vs. Competitors
Compared to its competitors, ACADIA Pharmaceuticals's Customer Satisfaction score is rated right above Reata Pharmaceuticals, and is preceded by Akorn.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Omeros | 100% |
| Biogen | 78% |
| Amgen | 68% |
| Akorn | 50% |
| ACADIA Pharmaceuticals | 40% |
| Reata Pharmaceuticals | 0% |
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ACADIA Pharmaceuticals Customer Service
3.9/5
ACADIA Pharmaceuticals has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About ACADIA Pharmaceuticals's Customer Service
Address
3911 Sorrento Valley Blvd, San Diego, CA
Website
http://www.acadia-pharm.com
Phone Number
(858) 558-2871
ACADIA Pharmaceuticals Customer Service vs. Competitors
Compared to its competitors, ACADIA Pharmaceuticals's Customer Service score is rated right above Amgen.
| COMPANY | Customer Service Score | |
|---|---|---|
| ACADIA Pharmaceuticals | 3.9/5 |
| Amgen | 3.9/5 |
| Biogen | 3.8/5 |
| Akorn | 3.2/5 |
| Omeros | 3/5 |
| Reata Pharmaceuticals | N/A |
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ACADIA Pharmaceuticals as an Employer
3.0/5
ACADIA Pharmaceuticals has a 3.0/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
ACADIA Pharmaceuticals scored a 50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of ACADIA Pharmaceuticals would recommend the brand to a friend. ENPS measures how likely ACADIA Pharmaceuticals employees would recommend working at ACADIA Pharmaceuticals to a friend.
Net Promoter Score
50
NPS Score
| 70% | Promoters |
|---|---|
| 10% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
