-66
NPS
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Akorn
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About Akorn's Brand
Akorn is a niche generic pharmaceutical company engaged in the development, manufacture and marketing of multi-source and branded Among its major competitors, Akorn is ranked in 4th place for NPS while ACADIA Pharmaceuticals is 1st, and Allergan is 2nd.Their current market cap is $11.98M
Brand at a Glance
68%
Customer Loyalty
2.8/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
Akorn Ranking
- #4 / 4 of its competitors
Akorn NPS
Akorn's Net Promoter Score (NPS) is a -66 with 17% Promoters, 0% Passives, and 83% Detractors. Net Promoter Score tracks whether Akorn's customers would recommend using the product based on a scale of -100 to 100.
Akorn Overall NPS
| 17% | Promoters |
|---|---|
| 0% | Passives |
| 83% | Detractors |
Akorn NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Aug 2022 -100 | Aug 2022 | -100 |
Feb 2023 -100 | Feb 2023 | -100 |
Jun 2023 -50 | Jun 2023 | -50 |
Jul 2023 -60 | Jul 2023 | -60 |
Aug 2025 -67 | Aug 2025 | -67 |
How Other Brands Compare
Akorn is ranked #4 for NPS among its competitors. ACADIA Pharmaceuticals and Allergan come in first and second, with Genentech coming in at third. Among those competitors, it is the lowest valued company behind Allergan.
Akorn |  Genentech |  Allergan |  ACADIA Pharmaceuticals | |
| Global Ranking | #- | #216 | #675 | #- |
| NPS | -66 | 29 | 41 | 50 |
| Valuation Updated every 24 hours for public companies | $11.98M | $3.65B | $63.36B | $8.22B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Akorn NPS vs. Competitors
Compared to its competitors, Akorn's NPS is rated right above Omeros, and is preceded by Aerie Pharmaceuticals.
| COMPANY | NPS Score | |
|---|---|---|
| ACADIA Pharmaceuticals | 50 |
| Allergan | 41 |
| Genentech | 29 |
| Aerie Pharmaceuticals | N/A |
| Akorn | -66 |
| Omeros | -100 |
Akorn Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Akorn users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Akorn Customer Loyalty vs. Competitors
Compared to its competitors, Akorn's Customer Loyalty score is rated right above Omeros, and is preceded by ACADIA Pharmaceuticals.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Allergan | 83% |
| Genentech | 79% |
| ACADIA Pharmaceuticals | 77% |
| Akorn | 68% |
| Omeros | 10% |
| Aerie Pharmaceuticals | N/A |
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Akorn Product Quality
2.8/5
Akorn has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Akorn Product Information
Akorn’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.akorn.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Akorn Product Quality vs. Competitors
Compared to its competitors, Akorn's Product Quality score is rated right above Omeros, and is preceded by Genentech.
| COMPANY | Product Quality Score | |
|---|---|---|
| ACADIA Pharmaceuticals | 4.1/5 |
| Allergan | 4/5 |
| Genentech | 4/5 |
| Akorn | 2.8/5 |
| Omeros | 2.5/5 |
| Aerie Pharmaceuticals | N/A |
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Akorn Pricing
Akorn ROI & Value For Money
3.1/5
Akorn has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Akorn Pricing vs. Competitors
Compared to its competitors, Akorn's ROI score is rated right above Omeros, and is preceded by ACADIA Pharmaceuticals.
| COMPANY | Pricing Score | |
|---|---|---|
| Allergan | 4/5 |
| Genentech | 3.8/5 |
| ACADIA Pharmaceuticals | 3.7/5 |
| Akorn | 3.1/5 |
| Omeros | 3/5 |
| Aerie Pharmaceuticals | N/A |
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Akorn Customer Satisfaction (CSAT)
Akorn Customer Satisfaction (CSAT) Score
50 / 100
Akorn has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Akorn Customer Satisfaction vs. Competitors
Compared to its competitors, Akorn's Customer Satisfaction score is rated right above ACADIA Pharmaceuticals, and is preceded by Allergan.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Omeros | 100% |
| Genentech | 79% |
| Allergan | 76% |
| Akorn | 50% |
| ACADIA Pharmaceuticals | 40% |
| Aerie Pharmaceuticals | 0% |
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Akorn Customer Service
3.2/5
Akorn has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Akorn's Customer Service
Address
1925 West Field Court, Lake Forest, IL
Website
http://www.akorn.com
Phone Number
8472796125
Akorn Customer Service vs. Competitors
Compared to its competitors, Akorn's Customer Service score is rated right above Omeros, and is preceded by Genentech.
| COMPANY | Customer Service Score | |
|---|---|---|
| Allergan | 4/5 |
| ACADIA Pharmaceuticals | 3.9/5 |
| Genentech | 3.9/5 |
| Akorn | 3.2/5 |
| Omeros | 3/5 |
| Aerie Pharmaceuticals | N/A |
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Consumer vs. Employees
Akorn scored a -66 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Akorn would recommend the brand to a friend. ENPS measures how likely Akorn employees would recommend working at Akorn to a friend.
Net Promoter Score
-66
NPS Score
| 17% | Promoters |
|---|---|
| 0% | Passive |
| 83% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 55% | Promoters |
|---|---|
| 18% | Passive |
| 27% | Detractors |
