100
NPS
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Accedian Networks
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About Accedian Networks' Brand
Among its major competitors, Accedian Networks is ranked in 1st place for NPS while EXFO is 2nd, and Genetec is 3rd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Accedian Networks Ranking
- #1 / 4 of its competitors
Accedian Networks NPS
Accedian Networks's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Accedian Networks's customers would recommend using the product based on a scale of -100 to 100.
Accedian Networks Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Accedian Networks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
How Other Brands Compare
Accedian Networks is ranked first for NPS among its competitors. EXFO and Genetec come in second and third, with CIENA CORPORATION coming in at #4.
Accedian Networks |  Genetec |  CIENA CORPORATION |  EXFO | |
| Global Ranking | #- | #703 | #- | #- |
| NPS | 100 | 37 | 31 | 50 |
| Valuation Updated every 24 hours for public companies | - | - | $8.44B | $113.79M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Accedian Networks NPS vs. Competitors
Compared to its competitors, Accedian Networks's NPS is rated right above EXFO.
| COMPANY | NPS Score | |
|---|---|---|
| Accedian Networks | 100 |
| EXFO | 50 |
| Genetec | 37 |
| CIENA CORPORATION | 31 |
Accedian Networks Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Accedian Networks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Accedian Networks Customer Loyalty vs. Competitors
Compared to its competitors, Accedian Networks's Customer Loyalty score is rated right below Genetec.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| EXFO | 100% |
| CIENA CORPORATION | 85% |
| Genetec | 81% |
| Accedian Networks | 10% |
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Accedian Networks Product Quality
1.5/5
Accedian Networks has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Accedian Networks Product Information
Accedian Networks’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- www.accedian.com
- Company Size
- 201-500 Employees
Accedian Networks Product Quality vs. Competitors
Compared to its competitors, Accedian Networks's Product Quality score is rated right below EXFO.
| COMPANY | Product Quality Score | |
|---|---|---|
| CIENA CORPORATION | 4.1/5 |
| Genetec | 4/5 |
| EXFO | 2.5/5 |
| Accedian Networks | 1.5/5 |
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Accedian Networks Pricing
Accedian Networks ROI & Value For Money
5/5
Accedian Networks has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Accedian Networks Pricing vs. Competitors
Compared to its competitors, Accedian Networks's ROI score is rated right above EXFO.
| COMPANY | Pricing Score | |
|---|---|---|
| Accedian Networks | 5/5 |
| EXFO | 5/5 |
| Genetec | 4/5 |
| CIENA CORPORATION | 3.8/5 |
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Accedian Networks Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Accedian Networks Customer Satisfaction vs. Competitors
Compared to its competitors, Accedian Networks's Customer Satisfaction score is rated right below Genetec.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| EXFO | 100% |
| CIENA CORPORATION | 85% |
| Genetec | 81% |
| Accedian Networks | 0% |
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Accedian Networks Customer Service
5/5
Accedian Networks has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Accedian Networks's Customer Service
Address
2351 Boulevard Alfred Nobel, Saint-Laurent, H4S 2A9 Canada
Website
www.accedian.com
Accedian Networks Customer Service vs. Competitors
Compared to its competitors, Accedian Networks's Customer Service score is rated right above CIENA CORPORATION.
| COMPANY | Customer Service Score | |
|---|---|---|
| Accedian Networks | 5/5 |
| CIENA CORPORATION | 4.1/5 |
| Genetec | 4/5 |
| EXFO | 3/5 |
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Accedian Networks as an Employer
Consumer vs. Employees
Accedian Networks scored a 100 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Accedian Networks would recommend the brand to a friend. ENPS measures how likely Accedian Networks employees would recommend working at Accedian Networks to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
