100
NPS
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Achieve
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About Achieve's Brand
Meet Achieve Formally known as Freedom Financial Network, Achieve launched in 2022 as the leading digital personal finance company built to help everyday people thrive. By focusing on each individual to understand what’s working for them and what’s not, we tailor an approach to meet their specific needs and goals. Then we add in our data and intelligence, innovative technology, unique solutions, and an empathetic human touch to help our members move their finances forward. We put our members first and treat them like humans, not account numbers. Our people make the biggest difference. With more than 2,700 teammates everyone collaborates to make an impact on our mission; to empower everyday people to move forward on a path to a better financial future. Among its major competitors, Achieve is ranked in 1st place for NPS while National Debt Relief is 2nd, and SoFi is 3rd.Their current valuation is $750.00M
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Achieve CMO
Megan Hanley
Megan Hanley serves as the Chief Marketing Officer for Freedom Financial Network. Megan started at Freedom Financial Network in October of 2016. Megan is based in the San Francisco Bay Area.
Achieve Ranking
- #1 / 4 of its competitors
Achieve NPS
Achieve's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Achieve's customers would recommend using the product based on a scale of -100 to 100.
Achieve Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Achieve NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
How Other Brands Compare
Achieve is ranked first for NPS among its competitors. National Debt Relief and SoFi come in second and third, with Affirm coming in at #4. Among those competitors, it is the most valued company behind SoFi.
Achieve |  SoFi |  Affirm |  National Debt Relief | |
| Global Ranking | #- | #441 | #- | #- |
| NPS | 100 | 19 | -7 | 45 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $750.00M | $6.00B | $2.90B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Achieve NPS vs. Competitors
Compared to its competitors, Achieve's NPS is rated right above National Debt Relief.
| COMPANY | NPS Score | |
|---|---|---|
| Achieve | 100 |
| National Debt Relief | 45 |
| SoFi | 19 |
| Affirm | -7 |
Achieve Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Achieve users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Achieve Customer Loyalty vs. Competitors
Compared to its competitors, Achieve's Customer Loyalty score is rated right above National Debt Relief.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Achieve | 100% |
| National Debt Relief | 87% |
| SoFi | 78% |
| Affirm | 77% |
Unlock Achieve Customer Loyalty vs. Competitors Data
VS
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Achieve Product Quality
5/5
Achieve has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Achieve Product Information
Achieve’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://Achieve.com
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Achieve Product Quality vs. Competitors
Compared to its competitors, Achieve's Product Quality score is rated right above National Debt Relief.
| COMPANY | Product Quality Score | |
|---|---|---|
| Achieve | 5/5 |
| National Debt Relief | 4.1/5 |
| SoFi | 3.6/5 |
| Affirm | 3/5 |
Unlock Achieve Product Quality vs. Competitors Data
VS
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Achieve Pricing
Achieve ROI & Value For Money
5/5
Achieve has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Achieve Pricing vs. Competitors
Compared to its competitors, Achieve's ROI score is rated right above National Debt Relief.
| COMPANY | Pricing Score | |
|---|---|---|
| Achieve | 5/5 |
| National Debt Relief | 4/5 |
| SoFi | 3.5/5 |
| Affirm | 3/5 |
Unlock Achieve ROI vs. Competitors Data
VS
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Achieve Customer Satisfaction (CSAT)
Achieve Customer Satisfaction (CSAT) Score
100 / 100
Achieve has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Achieve Customer Satisfaction vs. Competitors
Compared to its competitors, Achieve's Customer Satisfaction score is rated right above National Debt Relief.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Achieve | 100% |
| National Debt Relief | 79% |
| SoFi | 64% |
| Affirm | 52% |
Unlock Achieve Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Achieve Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Achieve Customer Service
5/5
Achieve has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Achieve's overall Customer Service score rated by its users and customers.
About Achieve's Customer Service
Address
1875 S Grant St, San Mateo, CA 94402
Website
https://Achieve.com
Phone Number
800-220-7791
Achieve's Social Links
Achieve Customer Service vs. Competitors
Compared to its competitors, Achieve's Customer Service score is rated right above National Debt Relief.
| COMPANY | Customer Service Score | |
|---|---|---|
| Achieve | 5/5 |
| National Debt Relief | 4.3/5 |
| SoFi | 3.5/5 |
| Affirm | 2.9/5 |
Unlock Achieve Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Achieve Customer Service vs. Competitors data and gain insights into your customers today.
Achieve as an Employer
4.1/5
Achieve has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Achieve scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Achieve would recommend the brand to a friend. ENPS measures how likely Achieve employees would recommend working at Achieve to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
