11
NPS
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Acoustic
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About Acoustic's Brand
Marketers need powerful solutions that enable them to transform how their brand connects with customers. Acoustic is a global marketing and customer engagement provider delivering solutions that give brands a deeper understanding of their customers and the ability to act in the moments that matter. Our solutions are purpose-built to enable marketers to build, scale, and optimize customer experiences throughout the customer lifecycle. Among its major competitors, Acoustic is ranked in 4th place for NPS while Salesforce is 1st, and Adobe is 2nd.Their current valuation is $264.91M
Brand at a Glance
59%
Customer Loyalty
3/5
Product Quality
3.1/5
Pricing
2.9/5
Customer Service
Acoustic Ranking
- #4 / 4 of its competitors
Acoustic NPS
Acoustic's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether Acoustic's customers would recommend using the product based on a scale of -100 to 100.
Acoustic Overall NPS
| 49% | Promoters |
|---|---|
| 13% | Passives |
| 38% | Detractors |
Acoustic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Sep 2021 0 | Sep 2021 | 0 |
Apr 2022 0 | Apr 2022 | 0 |
Jul 2022 -25 | Jul 2022 | -25 |
Nov 2022 0 | Nov 2022 | 0 |
Jun 2023 -17 | Jun 2023 | -17 |
Oct 2023 -1 | Oct 2023 | -1 |
Oct 2024 13 | Oct 2024 | 13 |
How Other Brands Compare
Acoustic is ranked #4 for NPS among its competitors. Salesforce and Adobe come in first and second, with Braze coming in at third. Among those competitors, it is the lowest valued company behind Adobe.
Acoustic |  Adobe |  Salesforce |  Braze | |
| Global Ranking | #- | #66 | #- | #- |
| NPS | 11 | 24 | 36 | 11 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $264.91M | $228.04B | $201.44B | $850.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Acoustic NPS vs. Competitors
Compared to its competitors, Acoustic's NPS is rated right below Braze.
| COMPANY | NPS Score | |
|---|---|---|
| Salesforce | 36 |
| Adobe | 24 |
| Braze | 11 |
| Acoustic | 11 |
Acoustic Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Acoustic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Acoustic Customer Loyalty vs. Competitors
Compared to its competitors, Acoustic's Customer Loyalty score is rated right below Braze.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Salesforce | 75% |
| Adobe | 75% |
| Braze | 65% |
| Acoustic | 59% |
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Acoustic Product Quality
3/5
Acoustic has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Acoustic Product Information
Acoustic’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.acoustic.com
- Company Size
- 501-1,000 Employees
Industry
Marketing, Advertising and Research
Acoustic Product Quality vs. Competitors
Compared to its competitors, Acoustic's Product Quality score is rated right below Braze.
| COMPANY | Product Quality Score | |
|---|---|---|
| Salesforce | 4/5 |
| Adobe | 3.9/5 |
| Braze | 3.8/5 |
| Acoustic | 3/5 |
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Acoustic Pricing
Acoustic ROI & Value For Money
3.1/5
Acoustic has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Acoustic Pricing vs. Competitors
Compared to its competitors, Acoustic's ROI score is rated right below Braze.
| COMPANY | Pricing Score | |
|---|---|---|
| Salesforce | 4/5 |
| Adobe | 3.6/5 |
| Braze | 3.6/5 |
| Acoustic | 3.1/5 |
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Acoustic Customer Satisfaction (CSAT)
Acoustic Customer Satisfaction (CSAT) Score
37 / 100
Acoustic has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Acoustic Customer Satisfaction vs. Competitors
Compared to its competitors, Acoustic's Customer Satisfaction score is rated right below Adobe.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Salesforce | 79% |
| Braze | 68% |
| Adobe | 57% |
| Acoustic | 38% |
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Acoustic Customer Service
2.9/5
Acoustic has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Acoustic's Customer Service
Address
1125 Oak St, Conway, AR 72032
Website
http://www.acoustic.com
Phone Number
1 866-820-5136
Acoustic's Social Links
Acoustic Customer Service vs. Competitors
Compared to its competitors, Acoustic's Customer Service score is rated right below Adobe.
| COMPANY | Customer Service Score | |
|---|---|---|
| Salesforce | 4/5 |
| Braze | 3.6/5 |
| Adobe | 3.6/5 |
| Acoustic | 2.9/5 |
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Acoustic as an Employer
2.3/5
Acoustic has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Acoustic scored a 11 for Net Promoter Score and a -41 for Employee Net Promoter Score. NPS gauges how likely a customer of Acoustic would recommend the brand to a friend. ENPS measures how likely Acoustic employees would recommend working at Acoustic to a friend.
Net Promoter Score
11
NPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-41
eNPS Score
| 24% | Promoters |
|---|---|
| 11% | Passive |
| 65% | Detractors |
