34
NPS
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Addison Group
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About Addison Group's Brand
We specialize in filling your company’s contract, contract-to-hire, or direct hire positions with professional candidates. Among its major competitors, Addison Group is ranked in 1st place for NPS while Vaco is 2nd, and Robert Half is 3rd.
Brand at a Glance
73%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
Addison Group Ranking
- #1 / 4 of its competitors
Addison Group NPS
Addison Group's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Addison Group's customers would recommend using the product based on a scale of -100 to 100.
Addison Group Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Addison Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Oct 2021 100 | Oct 2021 | 100 |
Nov 2021 33 | Nov 2021 | 33 |
Dec 2021 0 | Dec 2021 | 0 |
May 2022 20 | May 2022 | 20 |
Jun 2023 33 | Jun 2023 | 33 |
How Other Brands Compare
Addison Group is ranked first for NPS among its competitors. Vaco and Robert Half come in second and third, with LaSalle Network coming in at #4.
Addison Group |  Robert Half |  Vaco |  LaSalle Network | |
| Global Ranking | #- | #695 | #- | #- |
| NPS | 34 | 15 | 21 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $8.98B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Addison Group NPS by Gender
Addison Group's NPS was rated 34 by Male customers on Comparably.
Male
34
Addison Group's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Addison Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Addison Group NPS vs. Competitors
Compared to its competitors, Addison Group's NPS is rated right above Vaco.
| COMPANY | NPS Score | |
|---|---|---|
| Addison Group | 34 |
| Vaco | 21 |
| Robert Half | 15 |
| LaSalle Network | 0 |
Addison Group Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Addison Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Addison Group Customer Loyalty Score by Gender
Addison Group's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Addison Group Customer Loyalty vs. Competitors
Compared to its competitors, Addison Group's Customer Loyalty score is rated right above LaSalle Network, and is preceded by Vaco.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Vaco | 78% |
| Addison Group | 73% |
| LaSalle Network | 68% |
| Robert Half | 67% |
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Addison Group Product Quality
3.8/5
Addison Group has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Addison Group Product Information
Addison Group’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.addisongroup.com
- Company Size
- 1,001-5,000 Employees
Industry
Staffing and Recruiting
Quick Insights into Addison Group Product Quality
Addison Group's Product Quality score was rated highest by Male customers.
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Ranked Addison Group Product Quality the Highest
Addison Group Product Quality Score by Gender
Addison Group's Product Quality score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Addison Group Product Quality vs. Competitors
Compared to its competitors, Addison Group's Product Quality score is rated right above Vaco.
| COMPANY | Product Quality Score | |
|---|---|---|
| Addison Group | 3.8/5 |
| Vaco | 3.6/5 |
| Robert Half | 3/5 |
| LaSalle Network | 3/5 |
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Addison Group Pricing
Addison Group ROI & Value For Money
3.7/5
Addison Group has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Addison Group ROI
Addison Group's ROI score was rated highest by Male customers.
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Ranked Addison Group ROI the Highest
Addison Group ROI Score by Gender
Addison Group's ROI score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Addison Group Pricing vs. Competitors
Compared to its competitors, Addison Group's ROI score is rated right above LaSalle Network, and is preceded by Vaco.
| COMPANY | Pricing Score | |
|---|---|---|
| Vaco | 3.9/5 |
| Addison Group | 3.7/5 |
| LaSalle Network | 3.3/5 |
| Robert Half | 3.1/5 |
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Addison Group Customer Satisfaction (CSAT)
Addison Group Customer Satisfaction (CSAT) Score
100 / 100
Addison Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Addison Group Customer Satisfaction vs. Competitors
Compared to its competitors, Addison Group's Customer Satisfaction score is rated right above Vaco.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Addison Group | 100% |
| Vaco | 55% |
| Robert Half | 53% |
| LaSalle Network | 40% |
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Addison Group Customer Service
3.5/5
Addison Group has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Addison Group's Customer Service
Address
125 S Wacker Dr, Chicago, IL 60606
Website
http://www.addisongroup.com
Phone Number
+1 (312) 424-0300
Addison Group's Social Links
Quick Insights into Addison Group Customer Service
Addison Group's Customer Service score was rated highest by Male customers.
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Ranked Addison Group Customer Service the Highest
Addison Group Customer Service Score by Gender
Addison Group's Customer Service score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Addison Group Customer Service vs. Competitors
Compared to its competitors, Addison Group's Customer Service score is rated right above LaSalle Network, and is preceded by Vaco.
| COMPANY | Customer Service Score | |
|---|---|---|
| Vaco | 3.8/5 |
| Addison Group | 3.5/5 |
| LaSalle Network | 3.2/5 |
| Robert Half | 3.2/5 |
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Addison Group as an Employer
3.8/5
Addison Group has a 3.8/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Addison Group scored a 34 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Addison Group would recommend the brand to a friend. ENPS measures how likely Addison Group employees would recommend working at Addison Group to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 32% | Promoters |
|---|---|
| 26% | Passive |
| 42% | Detractors |
