11
NPS
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AEG Live
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About AEG Live's Brand
AEG Live is an entertainment firm that engages in live contemporary music performance activities. Among its major competitors, AEG Live is ranked in 3rd place for NPS while Cirque du Soleil is 1st, and Live Nation Entertainment is 2nd.
Brand at a Glance
75%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3/5
Customer Service
AEG Live Ranking
- #3 / 4 of its competitors
AEG Live NPS
AEG Live's Net Promoter Score (NPS) is a 11 with 50% Promoters, 11% Passives, and 39% Detractors. Net Promoter Score tracks whether AEG Live's customers would recommend using the product based on a scale of -100 to 100.
AEG Live Overall NPS
| 50% | Promoters |
|---|---|
| 11% | Passives |
| 39% | Detractors |
AEG Live NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 2 | Jul 2023 | 2 |
Sep 2023 5 | Sep 2023 | 5 |
Nov 2023 2 | Nov 2023 | 2 |
Jan 2024 6 | Jan 2024 | 6 |
Feb 2024 8 | Feb 2024 | 8 |
Mar 2024 13 | Mar 2024 | 13 |
Apr 2024 9 | Apr 2024 | 9 |
Jun 2024 12 | Jun 2024 | 12 |
Jul 2024 10 | Jul 2024 | 10 |
Aug 2024 8 | Aug 2024 | 8 |
Mar 2025 10 | Mar 2025 | 10 |
Apr 2025 12 | Apr 2025 | 12 |
How Other Brands Compare
AEG Live is ranked third for NPS among its competitors. Cirque du Soleil and Live Nation Entertainment come in first and second, with Two Bit Circus coming in at #4.
AEG Live |  Live Nation Entertainment |  Two Bit Circus |  Cirque du Soleil | |
| Global Ranking | #- | #566 | #- | #- |
| NPS | 11 | 18 | - | 59 |
| Valuation Updated every 24 hours for public companies | - | $19.20B | $65.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AEG Live NPS by Gender
Male customers rated AEG Live's NPS 27 points higher than Female customers.
Male
-13
AEG Live's NPS was rated -13 by Male customers on Comparably.
37%
Promoters
13%
Passives
50%
Detractors
Female
-40
AEG Live's NPS was rated -40 by Female customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
AEG Live NPS by Ethnicity
AEG Live's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Other -20 | Other | -20 |
AEG Live NPS by Age
AEG Live's NPS was rated -100 points by customers ages 56-60 on Comparably.
AEG Live NPS by Usage
AEG Live's NPS was rated the highest by customers who have used AEG Live's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years -80 | 1 to 2 Years | -80 |
Over 10 Years 0 | Over 10 Years | 0 |
AEG Live NPS vs. Competitors
Compared to its competitors, AEG Live's NPS is rated right above Cineplex Entertainment, and is preceded by Live Nation Entertainment.
| COMPANY | NPS Score | |
|---|---|---|
| Cirque du Soleil | 59 |
| Live Nation Entertainment | 18 |
| AEG Live | 11 |
 | Cineplex Entertainment | 10 |
 | Goldenvoice | -100 |
AEG Live Customer Reviews
Out of the 4 AEG Live customer reviews 3 were positive and 1 was constructive. AEG Live customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
AEG Live Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of AEG Live users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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AEG Live Customer Loyalty Score by Gender
Male customers rated AEG Live's Customer Loyalty score 32% higher than Female customers.
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Male
78%
Yes
Female
46%
Yes
AEG Live Customer Loyalty Score by Ethnicity
AEG Live's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of AEG Live.
70
out of 100
Caucasian
64
out of 100
Other
AEG Live Customer Loyalty Score by Age
AEG Live's Customer Loyalty score was rated 70% by customers ages 56-60 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 70% | 56-60 | 70% |
AEG Live Customer Loyalty Score by Usage
AEG Live's Customer Loyalty score was rated the highest by customers who have used AEG Live's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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AEG Live Customer Loyalty vs. Competitors
Compared to its competitors, AEG Live's Customer Loyalty score is rated right above Cineplex Entertainment, and is preceded by Goldenvoice.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Goldenvoice | 100% |
| AEG Live | 75% |
| Cineplex Entertainment | 75% |
| Cirque du Soleil | 73% |
| Live Nation Entertainment | 71% |
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AEG Live Product Quality
3.1/5
AEG Live has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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AEG Live Product Information
AEG Live’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://aeglive.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Media
Quick Insights into AEG Live Product Quality
AEG Live's Product Quality score was rated highest by customers who have used AEG Live's products/services for Over 10 Years, and rated lowest by customers who have used AEG Live's products/services for 1 to 2 Years.
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Ranked AEG Live Product Quality the Highest
Ranked AEG Live Product Quality the Lowest
AEG Live Product Quality Score by Gender
Male customers rated AEG Live's Product Quality score 0.6 stars higher than Female customers.
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Male
2.6/5
Female
2/5
AEG Live Product Quality Score by Ethnicity
AEG Live's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of AEG Live.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Other 2.7 | Other | 2.7 |
AEG Live Product Quality Score by Age
AEG Live's Product Quality score was rated 1.5 stars by customers ages 56-60 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
AEG Live Product Quality Score by Usage
AEG Live's Product Quality score was rated the highest by customers who have used AEG Live's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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AEG Live Product Quality vs. Competitors
Compared to its competitors, AEG Live's Product Quality score is rated right below Live Nation Entertainment.
| COMPANY | Product Quality Score | |
|---|---|---|
| Goldenvoice | 5/5 |
| Cirque du Soleil | 4.3/5 |
| Cineplex Entertainment | 3.8/5 |
| Live Nation Entertainment | 3.7/5 |
| AEG Live | 3.1/5 |
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AEG Live Pricing
AEG Live ROI & Value For Money
3/5
AEG Live has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into AEG Live ROI
AEG Live's ROI score was rated highest by customers who have used AEG Live's products/services for Over 10 Years, and rated lowest by customers who have used AEG Live's products/services for 1 to 2 Years.
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Ranked AEG Live ROI the Highest
Ranked AEG Live ROI the Lowest
AEG Live ROI Score by Gender
Female customers rated AEG Live's ROI score 0.3 stars higher than Male customers.
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Male
2.4/5
Female
2.7/5
AEG Live ROI Score by Ethnicity
AEG Live's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of AEG Live.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 2.7 | Other | 2.7 |
AEG Live ROI Score by Age
AEG Live's ROI score was rated 1.5 stars by customers ages 56-60 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
AEG Live ROI Score by Usage
AEG Live's ROI score was rated the highest by customers who have used AEG Live's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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AEG Live Pricing vs. Competitors
Compared to its competitors, AEG Live's ROI score is rated right below Live Nation Entertainment.
| COMPANY | Pricing Score | |
|---|---|---|
| Goldenvoice | 4.5/5 |
| Cirque du Soleil | 4.3/5 |
| Cineplex Entertainment | 3.6/5 |
| Live Nation Entertainment | 3.6/5 |
| AEG Live | 3/5 |
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AEG Live Customer Satisfaction (CSAT)
AEG Live Customer Satisfaction (CSAT) Score
58 / 100
AEG Live has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
39%
Satisfied
19%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
10%
Very Dissatisfied
26%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into AEG Live Customer Satisfaction
AEG Live's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked AEG Live Customer Satisfaction the Highest
Ranked AEG Live Customer Satisfaction the Lowest
AEG Live Customer Satisfaction Score by Gender
Male customers rated AEG Live's Customer Satisfaction score 40 points higher than Female customers.
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60 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
20 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
AEG Live Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
AEG Live's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
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20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
CSAT according to Other
AEG Live's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
AEG Live Customer Satisfaction Score by Age
AEG Live's Customer Satisfaction score was rated 0 points by customers ages 56-60 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 0% |
AEG Live Customer Satisfaction Score by Usage
AEG Live's Customer Satisfaction score was rated 0 points by customers who have used AEG Live's products/services for 1 to 2 Years.
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AEG Live Customer Satisfaction vs. Competitors
Compared to its competitors, AEG Live's Customer Satisfaction score is rated right below Live Nation Entertainment.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Goldenvoice | 100% |
| Cirque du Soleil | 87% |
| Cineplex Entertainment | 82% |
| Live Nation Entertainment | 72% |
| AEG Live | 58% |
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AEG Live Customer Service
3/5
AEG Live has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About AEG Live's Customer Service
Address
Los Angeles, CA
Website
http://aeglive.com/
Quick Insights into AEG Live Customer Service
AEG Live's Customer Service score was rated highest by customers who have used AEG Live's products/services for Over 10 Years, and rated lowest by customers who have used AEG Live's products/services for Less than 1 Year.
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Ranked AEG Live Customer Service the Highest
Ranked AEG Live Customer Service the Lowest
AEG Live Customer Service Score by Gender
Male customers rated AEG Live's Customer Service score 0.1 stars higher than Female customers.
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Male
2.4/5
Female
2.3/5
AEG Live Customer Service Score by Ethnicity
AEG Live's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of AEG Live.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Other 2.6 | Other | 2.6 |
AEG Live Customer Service Score by Age
AEG Live's Customer Service score was rated 1.5 stars by customers ages 56-60 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
AEG Live Customer Service Score by Usage
AEG Live's Customer Service score was rated the highest by customers who have used AEG Live's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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AEG Live Customer Service vs. Competitors
Compared to its competitors, AEG Live's Customer Service score is rated right below Live Nation Entertainment.
| COMPANY | Customer Service Score | |
|---|---|---|
| Goldenvoice | 4.5/5 |
| Cirque du Soleil | 4.4/5 |
| Cineplex Entertainment | 3.8/5 |
| Live Nation Entertainment | 3.6/5 |
| AEG Live | 3/5 |
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AEG Live as an Employer
2.5/5
AEG Live has a 2.5/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
AEG Live scored a 11 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of AEG Live would recommend the brand to a friend. ENPS measures how likely AEG Live employees would recommend working at AEG Live to a friend.
Net Promoter Score
11
NPS Score
| 50% | Promoters |
|---|---|
| 11% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 42% | Promoters |
|---|---|
| 23% | Passive |
| 35% | Detractors |
