34
NPS
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Aeroflot
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About Aeroflot's Brand
Aeroflot - Russian Airlines Among its major competitors, Aeroflot is ranked in 1st place for NPS while easyJet is 2nd, and JetBlue Airways is 3rd.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.5/5
Pricing
2.7/5
Customer Service
Aeroflot Ranking
- #1 / 4 of its competitors
Aeroflot NPS
Aeroflot's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Aeroflot's customers would recommend using the product based on a scale of -100 to 100.
Aeroflot Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Aeroflot NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Apr 2023 0 | Apr 2023 | 0 |
Oct 2024 33 | Oct 2024 | 33 |
How Other Brands Compare
Aeroflot is ranked first for NPS among its competitors. easyJet and JetBlue Airways come in second and third, with SpiceJet coming in at #4.
Aeroflot |  JetBlue Airways |  easyJet |  SpiceJet | |
| Global Ranking | #- | #142 | #- | #- |
| NPS | 34 | -10 | 8 | -11 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $6.45B | $6.06M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aeroflot NPS vs. Competitors
Compared to its competitors, Aeroflot's NPS is rated right above easyJet.
| COMPANY | NPS Score | |
|---|---|---|
| Aeroflot | 34 |
| easyJet | 8 |
| JetBlue Airways | -10 |
| SpiceJet | -11 |
 | Wizz Air | -12 |
Aeroflot Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Aeroflot users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Aeroflot Customer Loyalty vs. Competitors
Compared to its competitors, Aeroflot's Customer Loyalty score is rated right below Wizz Air.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SpiceJet | 89% |
| JetBlue Airways | 74% |
| easyJet | 66% |
| Wizz Air | 64% |
| Aeroflot | 55% |
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Aeroflot Product Quality
2.7/5
Aeroflot has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Aeroflot Product Information
Aeroflot’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Aeroflot Product Quality vs. Competitors
Compared to its competitors, Aeroflot's Product Quality score is rated right above SpiceJet, and is preceded by JetBlue Airways.
| COMPANY | Product Quality Score | |
|---|---|---|
| easyJet | 3.4/5 |
| Wizz Air | 3.3/5 |
| JetBlue Airways | 2.9/5 |
| Aeroflot | 2.7/5 |
| SpiceJet | 2.1/5 |
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Aeroflot Pricing
Aeroflot ROI & Value For Money
2.5/5
Aeroflot has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Aeroflot Pricing vs. Competitors
Compared to its competitors, Aeroflot's ROI score is rated right below SpiceJet.
| COMPANY | Pricing Score | |
|---|---|---|
| Wizz Air | 3.4/5 |
| easyJet | 3.1/5 |
| JetBlue Airways | 2.8/5 |
| SpiceJet | 2.8/5 |
| Aeroflot | 2.5/5 |
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Aeroflot Customer Satisfaction (CSAT)
Aeroflot Customer Satisfaction (CSAT) Score
50 / 100
Aeroflot has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Aeroflot Customer Satisfaction vs. Competitors
Compared to its competitors, Aeroflot's Customer Satisfaction score is rated right above JetBlue Airways, and is preceded by Wizz Air.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| easyJet | 68% |
| Wizz Air | 66% |
| Aeroflot | 50% |
| JetBlue Airways | 45% |
| SpiceJet | 37% |
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Aeroflot Customer Service
2.7/5
Aeroflot has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Aeroflot's Customer Service
Address
11001 Aviation Blvd, Los Angeles, CA 90045-6123
Website
http://www.aeroflot.ru/cms/en/
Phone Number
88004445555
Aeroflot Customer Service vs. Competitors
Compared to its competitors, Aeroflot's Customer Service score is rated right above JetBlue Airways, and is preceded by easyJet.
| COMPANY | Customer Service Score | |
|---|---|---|
| Wizz Air | 3.3/5 |
| SpiceJet | 3.1/5 |
| easyJet | 3.1/5 |
| Aeroflot | 2.7/5 |
| JetBlue Airways | 2.7/5 |
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