34
NPS
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Aerotech
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About Aerotech's Brand
"Aerotech designs and manufacturers motion control and positioning tables for government, science and research institutions." Among its major competitors, Aerotech is ranked in 3rd place for NPS while Moog is 1st, and ITW is 2nd.
Brand at a Glance
85%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
Aerotech Ranking
- #2 / 4 of its competitors
Aerotech NPS
Aerotech's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Aerotech's customers would recommend using the product based on a scale of -100 to 100.
Aerotech Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Aerotech NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
Mar 2023 100 | Mar 2023 | 100 |
Oct 2023 50 | Oct 2023 | 50 |
Nov 2024 60 | Nov 2024 | 60 |
Dec 2025 33 | Dec 2025 | 33 |
How Other Brands Compare
Aerotech is ranked second for NPS among its competitors. ITW and Lockheed Martin come in first and third, with AeroVironment coming in at #4.
Aerotech |  Lockheed Martin |  ITW |  AeroVironment | |
| Global Ranking | #- | #418 | #756 | #- |
| NPS | 34 | 30 | 34 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Very Positive | - | - |
| Valuation Updated every 24 hours for public companies | - | $116.46B | - | $2.95B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aerotech NPS vs. Competitors
Compared to its competitors, Aerotech's NPS is rated right above Lockheed Martin, and is preceded by ITW.
| COMPANY | NPS Score | |
|---|---|---|
 | Moog | 36 |
| ITW | 34 |
| Aerotech | 34 |
| Lockheed Martin | 30 |
| AeroVironment | 20 |
 | Nortech Systems, Inc. | N/A |
Aerotech Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Aerotech users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Aerotech Customer Loyalty vs. Competitors
Compared to its competitors, Aerotech's Customer Loyalty score is rated right above Moog.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Aerotech | 85% |
| Moog | 82% |
| Lockheed Martin | 79% |
| ITW | 72% |
| AeroVironment | 60% |
| Nortech Systems, Inc. | N/A |
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Aerotech Product Quality
4.1/5
Aerotech has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Aerotech Product Information
Aerotech’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- www.aerotech.com
- Company Size
- 201-500 Employees
Industry
Tech
Hardware and Devices
Aerotech Product Quality vs. Competitors
Compared to its competitors, Aerotech's Product Quality score is rated right above Lockheed Martin, and is preceded by Moog.
| COMPANY | Product Quality Score | |
|---|---|---|
| Moog | 4.2/5 |
| Aerotech | 4.1/5 |
| Lockheed Martin | 3.9/5 |
| ITW | 3.7/5 |
| AeroVironment | 3.4/5 |
| Nortech Systems, Inc. | N/A |
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Aerotech Pricing
Aerotech ROI & Value For Money
4.1/5
Aerotech has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Aerotech Pricing vs. Competitors
Compared to its competitors, Aerotech's ROI score is rated right above Lockheed Martin, and is preceded by Moog.
| COMPANY | Pricing Score | |
|---|---|---|
| Moog | 4.2/5 |
| Aerotech | 4.1/5 |
| Lockheed Martin | 4/5 |
| ITW | 3.7/5 |
| AeroVironment | 2.8/5 |
| Nortech Systems, Inc. | N/A |
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Aerotech Customer Satisfaction (CSAT)
Aerotech Customer Satisfaction (CSAT) Score
80 / 100
Aerotech has an overall Customer Satisfaction score of 80 rated by its users and customers.
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Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Aerotech Customer Satisfaction vs. Competitors
Compared to its competitors, Aerotech's Customer Satisfaction score is rated right above Moog.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Aerotech | 80% |
| Moog | 76% |
| Lockheed Martin | 72% |
| ITW | 68% |
| AeroVironment | 33% |
| Nortech Systems, Inc. | 0% |
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Aerotech Customer Service
4.2/5
Aerotech has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Aerotech's Customer Service
Address
Pittsburgh, PA
Website
www.aerotech.com
Aerotech Customer Service vs. Competitors
Compared to its competitors, Aerotech's Customer Service score is rated right above Moog.
| COMPANY | Customer Service Score | |
|---|---|---|
| Aerotech | 4.2/5 |
| Moog | 4.1/5 |
| Lockheed Martin | 3.9/5 |
| ITW | 3.9/5 |
| AeroVironment | 3.2/5 |
| Nortech Systems, Inc. | N/A |
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Aerotech as an Employer
2.8/5
Aerotech has a 2.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Aerotech scored a 34 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Aerotech would recommend the brand to a friend. ENPS measures how likely Aerotech employees would recommend working at Aerotech to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
