-100
NPS
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Aigle
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About Aigle's Brand
Retailer of apparel, footwear products and related accessories. The company through its stores and online retail offers garments, footwear products and related accessories. Among its major competitors, Aigle is ranked in 4th place for NPS while Columbia Sportswear is 1st, and The North Face is 2nd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
2.5/5
Pricing
1.5/5
Customer Service
Aigle Ranking
- #4 / 4 of its competitors
Aigle NPS
Aigle's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Aigle's customers would recommend using the product based on a scale of -100 to 100.
Aigle Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Aigle NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
How Other Brands Compare
Aigle is ranked #4 for NPS among its competitors. Columbia Sportswear and The North Face come in first and second, with Timberland coming in at third.
Aigle |  Columbia Sportswear |  The North Face |  Timberland | |
| Global Ranking | #- | #266 | #466 | #- |
| NPS | -100 | 17 | 15 | -14 |
| Valuation Updated every 24 hours for public companies | - | $6.99B | $31.49B | $226.29M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aigle NPS vs. Competitors
Compared to its competitors, Aigle's NPS is rated right below Timberland.
| COMPANY | NPS Score | |
|---|---|---|
| Columbia Sportswear | 17 |
| The North Face | 15 |
| Timberland | -14 |
| Aigle | -100 |
Aigle Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Aigle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aigle Customer Loyalty vs. Competitors
Compared to its competitors, Aigle's Customer Loyalty score is rated right above Columbia Sportswear.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Aigle | 100% |
| Columbia Sportswear | 77% |
| The North Face | 71% |
| Timberland | 68% |
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Aigle Product Quality
1.5/5
Aigle has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Aigle Product Information
Aigle’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- www.aigle.com
- Company Size
- 1,001-5,000 Employees
Aigle Product Quality vs. Competitors
Compared to its competitors, Aigle's Product Quality score is rated right below Timberland.
| COMPANY | Product Quality Score | |
|---|---|---|
| Columbia Sportswear | 3.8/5 |
| The North Face | 3.7/5 |
| Timberland | 3.2/5 |
| Aigle | 1.5/5 |
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Aigle Pricing
Aigle ROI & Value For Money
2.5/5
Aigle has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Aigle Pricing vs. Competitors
Compared to its competitors, Aigle's ROI score is rated right below Timberland.
| COMPANY | Pricing Score | |
|---|---|---|
| Columbia Sportswear | 3.6/5 |
| The North Face | 3.4/5 |
| Timberland | 3.1/5 |
| Aigle | 2.5/5 |
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Aigle Customer Service
1.5/5
Aigle has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Aigle's Customer Service
Address
14, rue de Bassano, Paris, 75783
Website
www.aigle.com
Aigle Customer Service vs. Competitors
Compared to its competitors, Aigle's Customer Service score is rated right below Timberland.
| COMPANY | Customer Service Score | |
|---|---|---|
| Columbia Sportswear | 3.5/5 |
| The North Face | 3.4/5 |
| Timberland | 3.1/5 |
| Aigle | 1.5/5 |
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