40
NPS
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Aimmune Therapeutics
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About Aimmune Therapeutics' Brand
Aimmune is the second initial public offering of stock this week from the Bay Area Among its major competitors, Aimmune Therapeutics is ranked in 1st place for NPS while Novo Nordisk is 2nd, and Sanofi is 3rd.Their current market cap is $2.26B
Brand at a Glance
100%
Customer Loyalty
3.4/5
Product Quality
2.5/5
Pricing
5/5
Customer Service
Aimmune Therapeutics Ranking
- #1 / 4 of its competitors
Aimmune Therapeutics NPS
Aimmune Therapeutics's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Aimmune Therapeutics's customers would recommend using the product based on a scale of -100 to 100.
Aimmune Therapeutics Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Aimmune Therapeutics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 0 | Mar 2021 | 0 |
Sep 2021 50 | Sep 2021 | 50 |
Jan 2022 66 | Jan 2022 | 66 |
Feb 2022 25 | Feb 2022 | 25 |
Apr 2023 40 | Apr 2023 | 40 |
How Other Brands Compare
Aimmune Therapeutics is ranked first for NPS among its competitors. Novo Nordisk and Sanofi come in second and third, with Biogen coming in at #4. Among those competitors, it is the lowest valued company behind Sanofi.
Aimmune Therapeutics |  Biogen |  Novo Nordisk |  Sanofi | |
| Global Ranking | #- | #388 | #909 | #- |
| NPS | 40 | 21 | 38 | 21 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $2.26B | $42.46B | $122.20B | $129.27B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aimmune Therapeutics NPS vs. Competitors
Compared to its competitors, Aimmune Therapeutics's NPS is rated right above Novo Nordisk.
| COMPANY | NPS Score | |
|---|---|---|
| Aimmune Therapeutics | 40 |
| Novo Nordisk | 38 |
| Sanofi | 21 |
| Biogen | 21 |
 | MyoKardia | N/A |
 | Reata Pharmaceuticals | N/A |
Aimmune Therapeutics Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Aimmune Therapeutics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Aimmune Therapeutics Customer Loyalty vs. Competitors
Compared to its competitors, Aimmune Therapeutics's Customer Loyalty score is rated right above MyoKardia.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Aimmune Therapeutics | 100% |
| MyoKardia | 100% |
| Novo Nordisk | 84% |
| Sanofi | 75% |
| Biogen | 75% |
| Reata Pharmaceuticals | N/A |
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Aimmune Therapeutics Product Quality
3.4/5
Aimmune Therapeutics has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Aimmune Therapeutics Product Information
Aimmune Therapeutics’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.aimmune.com/
- Company Size
- 1-10 Employees
Industry
Tech
Consumer Services
Food and Beverages
Healthcare
Aimmune Therapeutics Product Quality vs. Competitors
Compared to its competitors, Aimmune Therapeutics's Product Quality score is rated right above Reata Pharmaceuticals, and is preceded by MyoKardia.
| COMPANY | Product Quality Score | |
|---|---|---|
| Novo Nordisk | 4/5 |
| Biogen | 4/5 |
| Sanofi | 4/5 |
| MyoKardia | 4/5 |
| Aimmune Therapeutics | 3.4/5 |
| Reata Pharmaceuticals | N/A |
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Aimmune Therapeutics Pricing
Aimmune Therapeutics ROI & Value For Money
2.5/5
Aimmune Therapeutics has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Aimmune Therapeutics Pricing vs. Competitors
Compared to its competitors, Aimmune Therapeutics's ROI score is rated right above Reata Pharmaceuticals, and is preceded by Biogen.
| COMPANY | Pricing Score | |
|---|---|---|
| MyoKardia | 4/5 |
| Novo Nordisk | 3.8/5 |
| Sanofi | 3.8/5 |
| Biogen | 3.8/5 |
| Aimmune Therapeutics | 2.5/5 |
| Reata Pharmaceuticals | N/A |
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Aimmune Therapeutics Customer Satisfaction (CSAT)
Aimmune Therapeutics Customer Satisfaction (CSAT) Score
50 / 100
Aimmune Therapeutics has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Aimmune Therapeutics Customer Satisfaction vs. Competitors
Compared to its competitors, Aimmune Therapeutics's Customer Satisfaction score is rated right above MyoKardia, and is preceded by Novo Nordisk.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sanofi | 82% |
| Biogen | 78% |
| Novo Nordisk | 76% |
| Aimmune Therapeutics | 50% |
| MyoKardia | 0% |
| Reata Pharmaceuticals | 0% |
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Aimmune Therapeutics Customer Service
5/5
Aimmune Therapeutics has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Aimmune Therapeutics's Customer Service
Address
8000 Marina Boulevard, Suite 300, Brisbane, CA
Website
http://www.aimmune.com/
Phone Number
(650) 614-5220
Aimmune Therapeutics Customer Service vs. Competitors
Compared to its competitors, Aimmune Therapeutics's Customer Service score is rated right above MyoKardia.
| COMPANY | Customer Service Score | |
|---|---|---|
| Aimmune Therapeutics | 5/5 |
| MyoKardia | 4/5 |
| Novo Nordisk | 3.9/5 |
| Sanofi | 3.9/5 |
| Biogen | 3.8/5 |
| Reata Pharmaceuticals | N/A |
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Aimmune Therapeutics as an Employer
4.6/5
Aimmune Therapeutics has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Aimmune Therapeutics scored a 40 for Net Promoter Score and a 86 for Employee Net Promoter Score. NPS gauges how likely a customer of Aimmune Therapeutics would recommend the brand to a friend. ENPS measures how likely Aimmune Therapeutics employees would recommend working at Aimmune Therapeutics to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
86
eNPS Score
| 86% | Promoters |
|---|---|
| 14% | Passive |
| 0% | Detractors |
