0
NPS
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Alliance One International
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About Alliance One International's Brand
Alliance One International provides worldwide service to cigarette manufacturers. Among its major competitors, Alliance One International is ranked in 5th place for NPS while Turning Point is 1st, and Swedish Match is 2nd.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Alliance One International Ranking
- #4 / 4 of its competitors
Alliance One International NPS
Alliance One International's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Alliance One International's customers would recommend using the product based on a scale of -100 to 100.
Alliance One International Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Alliance One International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 -100 | Aug 2024 | -100 |
Mar 2025 0 | Mar 2025 | 0 |
How Other Brands Compare
Alliance One International is ranked #4 for NPS among its competitors. Turning Point and Cargill come in first and second, with Philip Morris International coming in at third.
Alliance One International |  Cargill |  Philip Morris International |  Turning Point | |
| Global Ranking | #- | #297 | #548 | #- |
| NPS | 0 | 26 | 26 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | - | $143.72B | $983.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alliance One International NPS vs. Competitors
Compared to its competitors, Alliance One International's NPS is rated right below Philip Morris International.
| COMPANY | NPS Score | |
|---|---|---|
| Turning Point | 100 |
 | Swedish Match | 100 |
| Cargill | 26 |
| Philip Morris International | 26 |
| Alliance One International | 0 |
Alliance One International Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Alliance One International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Alliance One International Customer Loyalty vs. Competitors
Compared to its competitors, Alliance One International's Customer Loyalty score is rated right above Turning Point, and is preceded by Philip Morris International.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Cargill | 81% |
| Philip Morris International | 79% |
| Alliance One International | 55% |
| Turning Point | N/A |
| Swedish Match | N/A |
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Alliance One International Product Quality
2.7/5
Alliance One International has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Alliance One International Product Information
Alliance One International’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.aointl.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Food and Beverages
Hardware and Devices
Alliance One International Product Quality vs. Competitors
Compared to its competitors, Alliance One International's Product Quality score is rated right above Turning Point, and is preceded by Philip Morris International.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cargill | 4/5 |
| Swedish Match | 4/5 |
| Philip Morris International | 3.9/5 |
| Alliance One International | 2.7/5 |
| Turning Point | N/A |
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Alliance One International Pricing
Alliance One International ROI & Value For Money
2.7/5
Alliance One International has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Alliance One International Pricing vs. Competitors
Compared to its competitors, Alliance One International's ROI score is rated right above Turning Point, and is preceded by Philip Morris International.
| COMPANY | Pricing Score | |
|---|---|---|
| Cargill | 3.8/5 |
| Philip Morris International | 3.8/5 |
| Alliance One International | 2.7/5 |
| Turning Point | N/A |
| Swedish Match | N/A |
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Alliance One International Customer Satisfaction (CSAT)
Alliance One International Customer Satisfaction (CSAT) Score
50 / 100
Alliance One International has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Alliance One International Customer Satisfaction vs. Competitors
Compared to its competitors, Alliance One International's Customer Satisfaction score is rated right above Turning Point, and is preceded by Philip Morris International.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Swedish Match | 100% |
| Cargill | 77% |
| Philip Morris International | 74% |
| Alliance One International | 50% |
| Turning Point | 0% |
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Alliance One International Customer Service
2.7/5
Alliance One International has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Alliance One International's Customer Service
Address
8001 Aerial Center Parkway Post Office Box 2009, Morrisville, NC
Website
http://www.aointl.com/
Phone Number
919-379-4300
Alliance One International Customer Service vs. Competitors
Compared to its competitors, Alliance One International's Customer Service score is rated right above Turning Point, and is preceded by Philip Morris International.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cargill | 3.9/5 |
| Philip Morris International | 3.9/5 |
| Alliance One International | 2.7/5 |
| Turning Point | N/A |
| Swedish Match | N/A |
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Alliance One International as an Employer
2.9/5
Alliance One International has a 2.9/5 stars for its overall company culture rated by their employees
bottom
35%
CEO of Alliance One International
In the Bottom 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Alliance One International scored a 0 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Alliance One International would recommend the brand to a friend. ENPS measures how likely Alliance One International employees would recommend working at Alliance One International to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 0% | Promoters |
|---|---|
| 75% | Passive |
| 25% | Detractors |
