100
NPS
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Turning Point
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About Turning Point's Brand
Turning Point is a UK-based investment company working primarily with small and medium enterprise businesses in the East Midlands. Among its major competitors, Turning Point is ranked in 3rd place for NPS while Japan Tobacco is 1st, and Quicksilver is 2nd.Their current market cap is $983.00M
Turning Point Ranking
- #2 / 4 of its competitors
Turning Point NPS
Turning Point's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Turning Point's customers would recommend using the product based on a scale of -100 to 100.
Turning Point Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Turning Point NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 100 | May 2024 | 100 |
How Other Brands Compare
Turning Point is ranked second for NPS among its competitors. Japan Tobacco and Philip Morris International come in first and third, with Universal Corporation coming in at #4. Among those competitors, it is the lowest valued company behind Philip Morris International.
Turning Point |  Philip Morris International | Japan Tobacco | Universal Corporation | |
| Global Ranking | #- | #548 | #- | #- |
| NPS | 100 | 26 | 100 | - |
| Valuation Updated every 24 hours for public companies | $983.00M | $143.72B | $36.10B | $1.29B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Turning Point NPS vs. Competitors
Compared to its competitors, Turning Point's NPS is rated right above Philip Morris International, and is preceded by Quicksilver.
| COMPANY | NPS Score | |
|---|---|---|
| Japan Tobacco | 100 |
 | Quicksilver | 100 |
| Turning Point | 100 |
| Philip Morris International | 26 |
 | KKR | 23 |
 | Providence Equity Partners | N/A |
 | The Carlyle Group | -1 |
Turning Point as an Employer
3.3/5
Turning Point has a 3.3/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of Turning Point
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Turning Point scored a 100 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Turning Point would recommend the brand to a friend. ENPS measures how likely Turning Point employees would recommend working at Turning Point to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
