34
NPS
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Turning Point
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About Turning Point's Brand
Turning Point is a UK-based investment company working primarily with small and medium enterprise businesses in the East Midlands. Among its major competitors, Turning Point is ranked in 3rd place for NPS while Japan Tobacco is 1st, and Quicksilver is 2nd.Their current market cap is $983.00M
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Turning Point Ranking
- #2 / 4 of its competitors
Turning Point NPS
Turning Point's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Turning Point's customers would recommend using the product based on a scale of -100 to 100.
Turning Point Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Turning Point NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 100 | May 2024 | 100 |
Jul 2026 100 | Jul 2026 | 100 |
Aug 2026 33 | Aug 2026 | 33 |
How Other Brands Compare
Turning Point is ranked second for NPS among its competitors. Japan Tobacco and Philip Morris International come in first and third, with Universal Corporation coming in at #4. Among those competitors, it is the lowest valued company behind Philip Morris International.
Turning Point |  Philip Morris International | Japan Tobacco | Universal Corporation | |
| Global Ranking | #- | #548 | #- | #- |
| NPS | 34 | 26 | 100 | - |
| Valuation Updated every 24 hours for public companies | $983.00M | $143.72B | $36.10B | $1.29B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Turning Point NPS vs. Competitors
Compared to its competitors, Turning Point's NPS is rated right above Philip Morris International, and is preceded by Quicksilver.
| COMPANY | NPS Score | |
|---|---|---|
| Japan Tobacco | 100 |
 | Quicksilver | 100 |
| Turning Point | 34 |
| Philip Morris International | 26 |
 | KKR | 23 |
 | Providence Equity Partners | N/A |
 | The Carlyle Group | -1 |
Turning Point Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Turning Point users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Turning Point Customer Loyalty vs. Competitors
Compared to its competitors, Turning Point's Customer Loyalty score is rated right above Quicksilver, and is preceded by The Carlyle Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Japan Tobacco | 100% |
| Philip Morris International | 79% |
| KKR | 65% |
| The Carlyle Group | 61% |
| Turning Point | 10% |
| Quicksilver | N/A |
| Providence Equity Partners | N/A |
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Turning Point Product Quality
1.5/5
Turning Point has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Turning Point Product Information
Turning Point’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://turningpointuk.org
- Company Size
- 1-10 Employees
Industry
Tech
Healthcare
SaaS
Turning Point Product Quality vs. Competitors
Compared to its competitors, Turning Point's Product Quality score is rated right above Quicksilver, and is preceded by The Carlyle Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Japan Tobacco | 5/5 |
| Philip Morris International | 3.8/5 |
| KKR | 3.2/5 |
| The Carlyle Group | 3/5 |
| Turning Point | 1.5/5 |
| Quicksilver | N/A |
| Providence Equity Partners | N/A |
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Turning Point Pricing
Turning Point ROI & Value For Money
1.5/5
Turning Point has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Turning Point Pricing vs. Competitors
Compared to its competitors, Turning Point's ROI score is rated right above Quicksilver, and is preceded by The Carlyle Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Japan Tobacco | 5/5 |
| Philip Morris International | 3.8/5 |
| KKR | 3.6/5 |
| The Carlyle Group | 3.4/5 |
| Turning Point | 1.5/5 |
| Quicksilver | N/A |
| Providence Equity Partners | N/A |
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Turning Point Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Turning Point Customer Satisfaction vs. Competitors
Compared to its competitors, Turning Point's Customer Satisfaction score is rated right above Providence Equity Partners, and is preceded by The Carlyle Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Japan Tobacco | 100% |
| Quicksilver | 100% |
| Philip Morris International | 72% |
| KKR | 63% |
| The Carlyle Group | 47% |
| Turning Point | 0% |
| Providence Equity Partners | 0% |
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Turning Point Customer Service
1.5/5
Turning Point has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Turning Point's Customer Service
Address
3 The Triangle, NG2 Business Park, Draper, UT
Website
http://turningpointuk.org
Turning Point Customer Service vs. Competitors
Compared to its competitors, Turning Point's Customer Service score is rated right above Quicksilver, and is preceded by KKR.
| COMPANY | Customer Service Score | |
|---|---|---|
| Japan Tobacco | 5/5 |
| Philip Morris International | 3.9/5 |
| The Carlyle Group | 3.8/5 |
| KKR | 3.6/5 |
| Turning Point | 1.5/5 |
| Quicksilver | N/A |
| Providence Equity Partners | N/A |
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Turning Point as an Employer
3.3/5
Turning Point has a 3.3/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of Turning Point
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Turning Point scored a 34 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Turning Point would recommend the brand to a friend. ENPS measures how likely Turning Point employees would recommend working at Turning Point to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
