58
NPS
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Aman Resorts
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About Aman Resorts' Brand
Aman Resorts is a group of hotels specialized in hospitality and destination management. Among its major competitors, Aman Resorts is ranked in 2nd place for NPS while Mandarin Oriental Hotel Group is 1st, and Ritz-Carlton is 3rd.
Brand at a Glance
73%
Customer Loyalty
4.5/5
Product Quality
4.3/5
Pricing
4.5/5
Customer Service
Aman Resorts Ranking
- #1 / 4 of its competitors
Aman Resorts NPS
Aman Resorts's Net Promoter Score (NPS) is a 58 with 71% Promoters, 16% Passives, and 13% Detractors. Net Promoter Score tracks whether Aman Resorts's customers would recommend using the product based on a scale of -100 to 100.
Aman Resorts Overall NPS
| 71% | Promoters |
|---|---|
| 16% | Passives |
| 13% | Detractors |
Aman Resorts NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 52 | Jun 2024 | 52 |
Jul 2024 52 | Jul 2024 | 52 |
Aug 2024 54 | Aug 2024 | 54 |
Sep 2024 54 | Sep 2024 | 54 |
Oct 2024 57 | Oct 2024 | 57 |
Dec 2024 56 | Dec 2024 | 56 |
Jan 2025 58 | Jan 2025 | 58 |
Feb 2025 56 | Feb 2025 | 56 |
Mar 2025 57 | Mar 2025 | 57 |
Apr 2025 57 | Apr 2025 | 57 |
May 2025 57 | May 2025 | 57 |
Dec 2025 59 | Dec 2025 | 59 |
How Other Brands Compare
Aman Resorts is ranked first for NPS among its competitors. Ritz-Carlton and Four Seasons Hotels and Resorts come in second and third, with KAYAK coming in at #4.
Aman Resorts |  Ritz-Carlton |  Four Seasons Hotels and Resorts |  KAYAK | |
| Global Ranking | #- | #49 | #256 | #422 |
| NPS | 58 | 38 | 37 | 9 |
| Valuation Updated every 24 hours for public companies | - | $44.20B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aman Resorts NPS by Gender
Male customers rated Aman Resorts's NPS 3 points higher than Female customers.
Male
57
Aman Resorts's NPS was rated 57 by Male customers on Comparably.
71%
Promoters
15%
Passives
14%
Detractors
Female
54
Aman Resorts's NPS was rated 54 by Female customers on Comparably.
69%
Promoters
16%
Passives
15%
Detractors
Aman Resorts NPS by Ethnicity
Aman Resorts's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 61 | Caucasian | 61 |
Asian or Pacific Islander 40 | Asian or Pacific Islander | 40 |
Aman Resorts NPS by Age
Aman Resorts's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Aman Resorts NPS by Usage
Aman Resorts's NPS was rated the highest by customers who have used Aman Resorts's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 57 | Less than 1 Year | 57 |
1 to 2 Years 100 | 1 to 2 Years | 100 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 40 | 5 to 10 Years | 40 |
Aman Resorts NPS vs. Competitors
Compared to its competitors, Aman Resorts's NPS is rated right above Ritz-Carlton, and is preceded by Mandarin Oriental Hotel Group.
| COMPANY | NPS Score | |
|---|---|---|
 | Mandarin Oriental Hotel Group | 75 |
| Aman Resorts | 58 |
| Ritz-Carlton | 38 |
| Four Seasons Hotels and Resorts | 37 |
| KAYAK | 9 |
Aman Resorts Customer Reviews
Out of the 6 Aman Resorts customer reviews 6 were positive and 0 were constructive. Aman Resorts customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Aman Resorts Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Aman Resorts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aman Resorts Customer Loyalty Score by Gender
Male customers rated Aman Resorts's Customer Loyalty score 35% higher than Female customers.
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Male
100%
Yes
Female
65%
Yes
Aman Resorts Customer Loyalty Score by Ethnicity
Aman Resorts's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Aman Resorts.
89
out of 100
Caucasian
64
out of 100
Asian or Pacific Islander
Aman Resorts Customer Loyalty Score by Age
Aman Resorts's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Aman Resorts.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
26-30 40% | 26-30 | 40% |
31-35 78% | 31-35 | 78% |
51-55 70% | 51-55 | 70% |
Aman Resorts Customer Loyalty Score by Usage
Aman Resorts's Customer Loyalty score was rated the highest by customers who have used Aman Resorts's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Aman Resorts Customer Loyalty Score by Industry
Aman Resorts's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Aman Resorts Customer Loyalty vs. Competitors
Compared to its competitors, Aman Resorts's Customer Loyalty score is rated right above KAYAK, and is preceded by Four Seasons Hotels and Resorts.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ritz-Carlton | 80% |
| Four Seasons Hotels and Resorts | 75% |
| Aman Resorts | 73% |
| KAYAK | 69% |
| Mandarin Oriental Hotel Group | 53% |
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Aman Resorts Product Quality
4.5/5
Aman Resorts has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Aman Resorts Product Information
Aman Resorts’s product quality score is a 4.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Aman Resorts's product the highest. Reviewers from the Accounting industry rated Aman Resorts the lowest at 3.5.
- Website
- https://www.aman.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Consumer Services
Real Estate
Travel
Quick Insights into Aman Resorts Product Quality
Aman Resorts's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers who have used Aman Resorts's products/services for 2 to 5 Years.
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Ranked Aman Resorts Product Quality the Highest
Ranked Aman Resorts Product Quality the Lowest
Aman Resorts Product Quality Score by Gender
Male customers rated Aman Resorts's Product Quality score 0.3 stars higher than Female customers.
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Male
4.5/5
Female
4.2/5
Aman Resorts Product Quality Score by Ethnicity
Aman Resorts's Product Quality score was rated 4.2 stars by both Asian or Pacific Islander and Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Aman Resorts Product Quality Score by Age
Aman Resorts's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 3.8 | 26-30 | 3.8 |
31-35 4.7 | 31-35 | 4.7 |
51-55 3.8 | 51-55 | 3.8 |
Aman Resorts Product Quality Score by Usage
Aman Resorts's Product Quality score was rated the highest by customers who have used Aman Resorts's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Aman Resorts Product Quality Score by Industry
Aman Resorts's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Aman Resorts Product Quality vs. Competitors
Compared to its competitors, Aman Resorts's Product Quality score is rated right above Four Seasons Hotels and Resorts.
| COMPANY | Product Quality Score | |
|---|---|---|
| Aman Resorts | 4.5/5 |
| Four Seasons Hotels and Resorts | 4.3/5 |
| Ritz-Carlton | 4/5 |
| Mandarin Oriental Hotel Group | 3.7/5 |
| KAYAK | 3.5/5 |
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Aman Resorts Pricing
Aman Resorts ROI & Value For Money
4.3/5
Aman Resorts has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Aman Resorts Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Aman Resorts.
Quick Insights into Aman Resorts ROI
Aman Resorts's ROI score was rated highest by customers ages 18-25, and rated lowest by customers who have used Aman Resorts's products/services for 2 to 5 Years.
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Ranked Aman Resorts ROI the Highest
Ranked Aman Resorts ROI the Lowest
Aman Resorts ROI Score by Gender
Male customers rated Aman Resorts's ROI score 0.2 stars higher than Female customers.
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Male
4.3/5
Female
4.1/5
Aman Resorts ROI Score by Ethnicity
Aman Resorts's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Aman Resorts.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Aman Resorts ROI Score by Age
Aman Resorts's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Aman Resorts.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 4.6 | 26-30 | 4.6 |
31-35 4.2 | 31-35 | 4.2 |
51-55 3 | 51-55 | 3 |
Aman Resorts ROI Score by Usage
Aman Resorts's ROI score was rated the highest by customers who have used Aman Resorts's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Aman Resorts ROI Score by Industry
Aman Resorts's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Aman Resorts Pricing vs. Competitors
Compared to its competitors, Aman Resorts's ROI score is rated right above Four Seasons Hotels and Resorts.
| COMPANY | Pricing Score | |
|---|---|---|
| Aman Resorts | 4.3/5 |
| Four Seasons Hotels and Resorts | 3.9/5 |
| Mandarin Oriental Hotel Group | 3.8/5 |
| Ritz-Carlton | 3.8/5 |
| KAYAK | 3.5/5 |
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Aman Resorts Customer Satisfaction (CSAT)
Aman Resorts Customer Satisfaction (CSAT) Score
92 / 100
Aman Resorts has an overall Customer Satisfaction score of 92 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
66%
Satisfied
26%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
1%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Aman Resorts Customer Satisfaction
Aman Resorts's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 51-55.
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Ranked Aman Resorts Customer Satisfaction the Highest
Ranked Aman Resorts Customer Satisfaction the Lowest
Aman Resorts Customer Satisfaction Score by Gender
Male customers rated Aman Resorts's Customer Satisfaction score 15 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Aman Resorts.
100 / 100
MaleVery Satisfied | 86% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
85 / 100
FemaleVery Satisfied | 47% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 15% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Aman Resorts Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Aman Resorts' Customer Satisfaction (CSAT) score was rated 87% according to Caucasian users and customers.
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87 / 100
Very Satisfied
50%
Satisfied
37%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Aman Resorts' Customer Satisfaction (CSAT) score was rated 90% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Aman Resorts.
90 / 100
Very Satisfied
60%
Satisfied
30%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
0%
Aman Resorts Customer Satisfaction Score by Age
Aman Resorts's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Aman Resorts.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 67% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 51-55 | 67% |
Aman Resorts Customer Satisfaction Score by Usage
Aman Resorts's Customer Satisfaction score was rated the highest by customers who have used Aman Resorts's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Aman Resorts Customer Satisfaction Score by Industry
Aman Resorts's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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"title": "Aman Resorts Customer Satisfaction Score by Industry",
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}Aman Resorts Customer Satisfaction vs. Competitors
Compared to its competitors, Aman Resorts's Customer Satisfaction score is rated right above Four Seasons Hotels and Resorts.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Aman Resorts | 92% |
| Four Seasons Hotels and Resorts | 85% |
| Ritz-Carlton | 78% |
| Mandarin Oriental Hotel Group | 67% |
| KAYAK | 63% |
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Aman Resorts Customer Service
4.5/5
Aman Resorts has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Aman Resorts's Customer Service
Website
https://www.aman.com/
Phone Number
1(800)477-9180
Quick Insights into Aman Resorts Customer Service
Aman Resorts's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers who have used Aman Resorts's products/services for 2 to 5 Years.
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Ranked Aman Resorts Customer Service the Highest
Ranked Aman Resorts Customer Service the Lowest
Aman Resorts Customer Service Score by Gender
Male customers rated Aman Resorts's Customer Service score 0.4 stars higher than Female customers.
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Male
4.8/5
Female
4.4/5
Aman Resorts Customer Service Score by Ethnicity
Aman Resorts's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Aman Resorts.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Aman Resorts Customer Service Score by Age
Aman Resorts's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Aman Resorts.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
26-30 4.6 | 26-30 | 4.6 |
31-35 4.4 | 31-35 | 4.4 |
51-55 4 | 51-55 | 4 |
Aman Resorts Customer Service Score by Usage
Aman Resorts's Customer Service score was rated the highest by customers who have used Aman Resorts's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Aman Resorts Customer Service Score by Industry
Aman Resorts's Customer Service score was rated 4.5 stars by both Accounting and Tech industry customers.
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Aman Resorts Customer Service vs. Competitors
Compared to its competitors, Aman Resorts's Customer Service score is rated right above Four Seasons Hotels and Resorts.
| COMPANY | Customer Service Score | |
|---|---|---|
| Aman Resorts | 4.5/5 |
| Four Seasons Hotels and Resorts | 4.2/5 |
| Ritz-Carlton | 4/5 |
| Mandarin Oriental Hotel Group | 3.8/5 |
| KAYAK | 3.4/5 |
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Aman Resorts as an Employer
2.4/5
Aman Resorts has a 2.4/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Aman Resorts scored a 58 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Aman Resorts would recommend the brand to a friend. ENPS measures how likely Aman Resorts employees would recommend working at Aman Resorts to a friend.
Net Promoter Score
58
NPS Score
| 71% | Promoters |
|---|---|
| 16% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 38% | Promoters |
|---|---|
| 7% | Passive |
| 55% | Detractors |
