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NPS
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American AgCredit
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About American AgCredit's Brand
American AgCredit is a borrower-owned association chartered through the Farm Credit System. Among its major competitors, American AgCredit is ranked in 5th place for NPS while Farm Credit Services of America is 1st, and cobank is 2nd.
Brand at a Glance
73%
Customer Loyalty
3.6/5
Product Quality
4/5
Pricing
3.6/5
Customer Service
American AgCredit Ranking
- #4 / 4 of its competitors
American AgCredit NPS
American AgCredit's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether American AgCredit's customers would recommend using the product based on a scale of -100 to 100.
American AgCredit Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
American AgCredit NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Aug 2021 100 | Aug 2021 | 100 |
May 2023 33 | May 2023 | 33 |
Aug 2023 0 | Aug 2023 | 0 |
Jun 2024 20 | Jun 2024 | 20 |
Jan 2026 0 | Jan 2026 | 0 |
How Other Brands Compare
American AgCredit is ranked #4 for NPS among its competitors. Farm Credit Services of America and cobank come in first and second, with Wells Fargo coming in at third.
American AgCredit |  Wells Fargo |  Farm Credit Services of America |  cobank | |
| Global Ranking | #- | #139 | #- | #- |
| NPS | 0 | 7 | 60 | 50 |
| Valuation Updated every 24 hours for public companies | - | $156.41B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
American AgCredit NPS vs. Competitors
Compared to its competitors, American AgCredit's NPS is rated right below Wells Fargo.
| COMPANY | NPS Score | |
|---|---|---|
| Farm Credit Services of America | 60 |
| cobank | 50 |
 | Rabobank | 25 |
| Wells Fargo | 7 |
| American AgCredit | 0 |
American AgCredit Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of American AgCredit users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
American AgCredit Customer Loyalty vs. Competitors
Compared to its competitors, American AgCredit's Customer Loyalty score is rated right above Wells Fargo, and is preceded by Farm Credit Services of America.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| cobank | 100% |
| Farm Credit Services of America | 92% |
| American AgCredit | 73% |
| Wells Fargo | 71% |
| Rabobank | 64% |
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American AgCredit Product Quality
3.6/5
American AgCredit has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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American AgCredit Product Information
American AgCredit’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.agloan.com/
- Company Size
- 501-1,000 Employees
Industry
Banking and Financial Services
American AgCredit Product Quality vs. Competitors
Compared to its competitors, American AgCredit's Product Quality score is rated right above Rabobank, and is preceded by Farm Credit Services of America.
| COMPANY | Product Quality Score | |
|---|---|---|
| cobank | 4.5/5 |
| Farm Credit Services of America | 3.8/5 |
| American AgCredit | 3.6/5 |
| Rabobank | 3.6/5 |
| Wells Fargo | 3.4/5 |
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American AgCredit Pricing
American AgCredit ROI & Value For Money
4/5
American AgCredit has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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American AgCredit Pricing vs. Competitors
Compared to its competitors, American AgCredit's ROI score is rated right above Farm Credit Services of America, and is preceded by cobank.
| COMPANY | Pricing Score | |
|---|---|---|
| cobank | 4.2/5 |
| American AgCredit | 4/5 |
| Farm Credit Services of America | 3.8/5 |
| Rabobank | 3.7/5 |
| Wells Fargo | 3.4/5 |
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American AgCredit Customer Satisfaction (CSAT)
American AgCredit Customer Satisfaction (CSAT) Score
67 / 100
American AgCredit has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
American AgCredit Customer Satisfaction vs. Competitors
Compared to its competitors, American AgCredit's Customer Satisfaction score is rated right above Rabobank, and is preceded by Farm Credit Services of America.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| cobank | 100% |
| Farm Credit Services of America | 83% |
| American AgCredit | 67% |
| Rabobank | 66% |
| Wells Fargo | 60% |
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American AgCredit Customer Service
3.6/5
American AgCredit has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About American AgCredit's Customer Service
Address
400 Aviation Blvd. Suite 100, Santa Rosa, CA 95403
Website
http://www.agloan.com/
Phone Number
1-800-800-4865
American AgCredit Customer Service vs. Competitors
Compared to its competitors, American AgCredit's Customer Service score is rated right above Wells Fargo, and is preceded by Rabobank.
| COMPANY | Customer Service Score | |
|---|---|---|
| cobank | 4.2/5 |
| Farm Credit Services of America | 3.9/5 |
| Rabobank | 3.6/5 |
| American AgCredit | 3.6/5 |
| Wells Fargo | 3.5/5 |
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American AgCredit as an Employer
4.2/5
American AgCredit has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
American AgCredit scored a 0 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of American AgCredit would recommend the brand to a friend. ENPS measures how likely American AgCredit employees would recommend working at American AgCredit to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
