25
NPS
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Rabobank
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About Rabobank's Brand
Rabobank offers all the advantages of a global commercialism founded upon cooperative principles: knowledge-driven, customer-focused, and Among its major competitors, Rabobank is ranked in 2nd place for NPS while JPMorgan Chase & Co is 1st, and ING is 3rd.
Brand at a Glance
64%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Rabobank Ranking
- #2 / 4 of its competitors
Rabobank NPS
Rabobank's Net Promoter Score (NPS) is a 25 with 56% Promoters, 13% Passives, and 31% Detractors. Net Promoter Score tracks whether Rabobank's customers would recommend using the product based on a scale of -100 to 100.
Rabobank Overall NPS
| 56% | Promoters |
|---|---|
| 13% | Passives |
| 31% | Detractors |
Rabobank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 26 | Aug 2023 | 26 |
Oct 2023 22 | Oct 2023 | 22 |
Dec 2023 21 | Dec 2023 | 21 |
Jan 2024 21 | Jan 2024 | 21 |
Feb 2024 22 | Feb 2024 | 22 |
Apr 2024 22 | Apr 2024 | 22 |
Jul 2024 25 | Jul 2024 | 25 |
Nov 2024 29 | Nov 2024 | 29 |
Jan 2025 30 | Jan 2025 | 30 |
Feb 2025 28 | Feb 2025 | 28 |
Apr 2025 24 | Apr 2025 | 24 |
Jan 2026 24 | Jan 2026 | 24 |
How Other Brands Compare
Rabobank is ranked second for NPS among its competitors. JPMorgan Chase & Co and Wells Fargo come in first and third, with Bank of America coming in at #4.
Rabobank |  JPMorgan Chase & Co |  Wells Fargo |  Bank of America | |
| Global Ranking | #- | #72 | #139 | #152 |
| NPS | 25 | 31 | 7 | 2 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $451.20B | $156.41B | $298.80B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rabobank NPS by Gender
Rabobank's NPS was rated 11 by Male customers on Comparably.
Male
11
Rabobank's NPS was rated 11 by Male customers on Comparably.
49%
Promoters
13%
Passives
38%
Detractors
Female
N/A
Rabobank's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Rabobank NPS by Ethnicity
Rabobank's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
African American/Black 100 | African American/Black | 100 |
Other 34 | Other | 34 |
Rabobank NPS by Age
Rabobank's NPS was rated 100 points by customers ages 18-25 on Comparably.
Rabobank NPS by Usage
Rabobank's NPS was rated the highest by customers who have used Rabobank's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years 67 | 1 to 2 Years | 67 |
Over 10 Years 0 | Over 10 Years | 0 |
Rabobank NPS vs. Competitors
Compared to its competitors, Rabobank's NPS is rated right above ING, and is preceded by JPMorgan Chase & Co.
| COMPANY | NPS Score | |
|---|---|---|
| JPMorgan Chase & Co | 31 |
| Rabobank | 25 |
 | ING | 14 |
| Wells Fargo | 7 |
| Bank of America | 2 |
 | UBS | -6 |
Rabobank Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Rabobank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rabobank Customer Loyalty Score by Gender
Rabobank's Customer Loyalty score was rated 66 by Male customers on Comparably.
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Male
66%
Yes
Female
N/A
Yes
Rabobank Customer Loyalty Score by Ethnicity
Rabobank's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Rabobank.
78
out of 100
Caucasian
70
out of 100
African American/Black
70
out of 100
Other
Rabobank Customer Loyalty Score by Age
Rabobank's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Rabobank Customer Loyalty Score by Usage
Rabobank's Customer Loyalty score was rated the highest by customers who have used Rabobank's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Rabobank Customer Loyalty Score by Industry
Rabobank's Customer Loyalty score was rated 82% by Tech industry customers.
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Rabobank Customer Loyalty vs. Competitors
Compared to its competitors, Rabobank's Customer Loyalty score is rated right below UBS.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| JPMorgan Chase & Co | 83% |
| ING | 80% |
| Bank of America | 80% |
| Wells Fargo | 71% |
| UBS | 70% |
| Rabobank | 64% |
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Rabobank Product Quality
3.6/5
Rabobank has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Rabobank Product Information
Rabobank’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Rabobank's product the highest.
- Website
- http://www.rabobank.com
- Company Size
- 10,000+ Employees
Industry
Tech
Quick Insights into Rabobank Product Quality
Rabobank's Product Quality score was rated highest by customers who have used Rabobank's products/services for 1 to 2 Years, and rated lowest by Caucasian customers.
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Ranked Rabobank Product Quality the Highest
Ranked Rabobank Product Quality the Lowest
Rabobank Product Quality Score by Gender
Rabobank's Product Quality score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Rabobank Product Quality Score by Ethnicity
Rabobank's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 4.6 | African American/Black | 4.6 |
Other 4.1 | Other | 4.1 |
Rabobank Product Quality Score by Age
Rabobank's Product Quality score was rated 4.6 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
Rabobank Product Quality Score by Usage
Rabobank's Product Quality score was rated the highest by customers who have used Rabobank's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Rabobank Product Quality Score by Industry
Rabobank's Product Quality score was rated 3.9 stars by Tech industry customers.
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Rabobank Product Quality vs. Competitors
Compared to its competitors, Rabobank's Product Quality score is rated right above Bank of America, and is preceded by ING.
| COMPANY | Product Quality Score | |
|---|---|---|
| JPMorgan Chase & Co | 4/5 |
| ING | 3.8/5 |
| Rabobank | 3.6/5 |
| Bank of America | 3.5/5 |
| UBS | 3.5/5 |
| Wells Fargo | 3.4/5 |
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Rabobank Pricing
Rabobank ROI & Value For Money
3.7/5
Rabobank has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Rabobank Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Rabobank ROI
Rabobank's ROI score was rated highest by customers who have used Rabobank's products/services for 1 to 2 Years, and rated lowest by customers who have used Rabobank's products/services for Over 10 Years.
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Ranked Rabobank ROI the Highest
Ranked Rabobank ROI the Lowest
Rabobank ROI Score by Gender
Rabobank's ROI score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Rabobank ROI Score by Ethnicity
Rabobank's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Rabobank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
African American/Black 4.5 | African American/Black | 4.5 |
Other 4.3 | Other | 4.3 |
Rabobank ROI Score by Age
Rabobank's ROI score was rated 4.3 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
Rabobank ROI Score by Usage
Rabobank's ROI score was rated the highest by customers who have used Rabobank's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Rabobank ROI Score by Industry
Rabobank's ROI score was rated 3.9 stars by Tech industry customers.
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Rabobank Pricing vs. Competitors
Compared to its competitors, Rabobank's ROI score is rated right above ING, and is preceded by JPMorgan Chase & Co.
| COMPANY | Pricing Score | |
|---|---|---|
| JPMorgan Chase & Co | 3.9/5 |
| Rabobank | 3.7/5 |
| ING | 3.5/5 |
| Wells Fargo | 3.4/5 |
| UBS | 3.4/5 |
| Bank of America | 3.3/5 |
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Rabobank Customer Satisfaction (CSAT)
Rabobank Customer Satisfaction (CSAT) Score
65 / 100
Rabobank has an overall Customer Satisfaction score of 65 rated by its users and customers.
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Very Satisfied
34%
Satisfied
31%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
6%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Rabobank Customer Satisfaction
Rabobank's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by customers who have used Rabobank's products/services for Over 10 Years.
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Ranked Rabobank Customer Satisfaction the Highest
Ranked Rabobank Customer Satisfaction the Lowest
Rabobank Customer Satisfaction Score by Gender
Rabobank's Customer Satisfaction score was rated 57 by Male customers on Comparably.
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57 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 29% |
Rabobank Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Rabobank's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Rabobank's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Rabobank Customer Satisfaction Score by Usage
Rabobank's Customer Satisfaction score was rated the highest by customers who have used Rabobank's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Rabobank Customer Satisfaction Score by Industry
Rabobank's Customer Satisfaction score was rated 80 points by Tech industry customers.
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"title": "Rabobank Customer Satisfaction Score by Industry",
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"label": "Tech",
"groupId": 104,
"score": 80,
"stars": 0,
"csatScore": 80,
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}Rabobank Customer Satisfaction vs. Competitors
Compared to its competitors, Rabobank's Customer Satisfaction score is rated right above UBS, and is preceded by Bank of America.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| JPMorgan Chase & Co | 77% |
| ING | 70% |
| Bank of America | 70% |
| Rabobank | 66% |
| UBS | 65% |
| Wells Fargo | 60% |
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Rabobank Customer Service
3.6/5
Rabobank has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Rabobank's Customer Service
Address
3521 CB
Website
http://www.rabobank.com
Quick Insights into Rabobank Customer Service
Rabobank's Customer Service score was rated highest by customers who have used Rabobank's products/services for 1 to 2 Years, and rated lowest by Caucasian customers.
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Ranked Rabobank Customer Service the Highest
Ranked Rabobank Customer Service the Lowest
Rabobank Customer Service Score by Gender
Rabobank's Customer Service score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Rabobank Customer Service Score by Ethnicity
Rabobank's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Rabobank.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
African American/Black 4.5 | African American/Black | 4.5 |
Other 4.3 | Other | 4.3 |
Rabobank Customer Service Score by Age
Rabobank's Customer Service score was rated 4.5 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
Rabobank Customer Service Score by Usage
Rabobank's Customer Service score was rated the highest by customers who have used Rabobank's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Rabobank Customer Service Score by Industry
Rabobank's Customer Service score was rated 3.9 stars by Tech industry customers.
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Rabobank Customer Service vs. Competitors
Compared to its competitors, Rabobank's Customer Service score is rated right above ING, and is preceded by JPMorgan Chase & Co.
| COMPANY | Customer Service Score | |
|---|---|---|
| JPMorgan Chase & Co | 4/5 |
| Rabobank | 3.6/5 |
| ING | 3.6/5 |
| Wells Fargo | 3.5/5 |
| UBS | 3.5/5 |
| Bank of America | 3.4/5 |
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Rabobank as an Employer
4.5/5
Rabobank has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Rabobank scored a 25 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of Rabobank would recommend the brand to a friend. ENPS measures how likely Rabobank employees would recommend working at Rabobank to a friend.
Net Promoter Score
25
NPS Score
| 56% | Promoters |
|---|---|
| 13% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 60% | Promoters |
|---|---|
| 19% | Passive |
| 21% | Detractors |
