-53
NPS
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Amerigroup
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About Amerigroup's Brand
It has also partnered with numerous associations which are supposed to execute its business efficiently and effectively. Among its major competitors, Amerigroup is ranked in 4th place for NPS while Amerihealth is 1st, and UnitedHealth Group is 2nd.
Brand at a Glance
73%
Customer Loyalty
1.8/5
Product Quality
2/5
Pricing
1.8/5
Customer Service
Amerigroup Ranking
- #4 / 4 of its competitors
Amerigroup NPS
Amerigroup's Net Promoter Score (NPS) is a -53 with 22% Promoters, 3% Passives, and 75% Detractors. Net Promoter Score tracks whether Amerigroup's customers would recommend using the product based on a scale of -100 to 100.
Amerigroup Overall NPS
| 22% | Promoters |
|---|---|
| 3% | Passives |
| 75% | Detractors |
Amerigroup NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -37 | Feb 2023 | -37 |
Mar 2023 -40 | Mar 2023 | -40 |
Apr 2023 -46 | Apr 2023 | -46 |
May 2023 -42 | May 2023 | -42 |
Jul 2023 -44 | Jul 2023 | -44 |
Aug 2023 -40 | Aug 2023 | -40 |
Sep 2023 -42 | Sep 2023 | -42 |
Oct 2023 -47 | Oct 2023 | -47 |
Dec 2023 -47 | Dec 2023 | -47 |
Jan 2024 -51 | Jan 2024 | -51 |
Feb 2024 -51 | Feb 2024 | -51 |
Jul 2024 -53 | Jul 2024 | -53 |
How Other Brands Compare
Amerigroup is ranked #4 for NPS among its competitors. Amerihealth and UnitedHealth Group come in first and second, with Elevance Health coming in at third.
Amerigroup |  UnitedHealth Group |  Elevance Health |  Amerihealth | |
| Global Ranking | #- | #198 | #521 | #- |
| NPS | -53 | -14 | -39 | -3 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $344.29B | $86.64B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Amerigroup NPS by Gender
Male customers rated Amerigroup's NPS 22 points higher than Female customers.
Male
-78
Amerigroup's NPS was rated -78 by Male customers on Comparably.
11%
Promoters
0%
Passives
89%
Detractors
Female
-100
Amerigroup's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Amerigroup NPS by Ethnicity
Amerigroup's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Amerigroup NPS by Age
Amerigroup's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Amerigroup NPS by Usage
Amerigroup's NPS was rated the highest by customers who have used Amerigroup's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -83 | Less than 1 Year | -83 |
1 to 2 Years -66 | 1 to 2 Years | -66 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Amerigroup NPS vs. Competitors
Compared to its competitors, Amerigroup's NPS is rated right above Aetna, and is preceded by Elevance Health.
| COMPANY | NPS Score | |
|---|---|---|
| Amerihealth | -3 |
| UnitedHealth Group | -14 |
| Elevance Health | -39 |
| Amerigroup | -53 |
 | Aetna | -68 |
Amerigroup Customer Reviews
Out of the 3 Amerigroup customer reviews 0 were positive and 3 were constructive. Amerigroup customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Amerigroup Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Amerigroup users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Amerigroup Customer Loyalty Score by Gender
Male customers rated Amerigroup's Customer Loyalty score 21% higher than Female customers.
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Male
70%
Yes
Female
49%
Yes
Amerigroup Customer Loyalty Score by Ethnicity
Amerigroup's Customer Loyalty score was rated 51% by Caucasian customers on Comparably.
% who answered "Yes"
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51
out of 100
Caucasian
Amerigroup Customer Loyalty Score by Age
Amerigroup's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 10% | 36-40 | 10% |
51-55 70% | 51-55 | 70% |
66+ 82% | 66+ | 82% |
Amerigroup Customer Loyalty Score by Usage
Amerigroup's Customer Loyalty score was rated the highest by customers who have used Amerigroup's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Amerigroup Customer Loyalty Score by Industry
Amerigroup's Customer Loyalty score was rated 82% by Healthcare, Hospitals and Medicine industry customers.
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Amerigroup Customer Loyalty vs. Competitors
Compared to its competitors, Amerigroup's Customer Loyalty score is rated right above UnitedHealth Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Amerigroup | 73% |
| UnitedHealth Group | 69% |
| Amerihealth | 66% |
| Elevance Health | 66% |
| Aetna | 62% |
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Amerigroup Product Quality
1.8/5
Amerigroup has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
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Amerigroup Product Information
Amerigroup’s product quality score is a 1.8 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Amerigroup's product the highest.
- Website
- https://www.amerigroup.ae/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Energy
Quick Insights into Amerigroup Product Quality
Amerigroup's Product Quality score was rated highest by customers ages 51-55, and rated lowest by Female customers.
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Ranked Amerigroup Product Quality the Highest
Ranked Amerigroup Product Quality the Lowest
Amerigroup Product Quality Score by Gender
Male customers rated Amerigroup's Product Quality score 0.1 stars higher than Female customers.
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Male
1.6/5
Female
1.5/5
Amerigroup Product Quality Score by Ethnicity
Amerigroup's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Amerigroup Product Quality Score by Age
Amerigroup's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
51-55 2.3 | 51-55 | 2.3 |
66+ 1.8 | 66+ | 1.8 |
Amerigroup Product Quality Score by Usage
Amerigroup's Product Quality score was rated the highest by customers who have used Amerigroup's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Amerigroup Product Quality Score by Industry
Amerigroup's Product Quality score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
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Amerigroup Product Quality vs. Competitors
Compared to its competitors, Amerigroup's Product Quality score is rated right above Aetna, and is preceded by Elevance Health.
| COMPANY | Product Quality Score | |
|---|---|---|
| Amerihealth | 3.5/5 |
| UnitedHealth Group | 2.9/5 |
| Elevance Health | 2.3/5 |
| Amerigroup | 1.8/5 |
| Aetna | 1.6/5 |
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Amerigroup Pricing
Amerigroup ROI & Value For Money
2/5
Amerigroup has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Amerigroup Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Amerigroup ROI
Amerigroup's ROI score was rated highest by customers ages 51-55, and rated lowest by Male customers.
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Ranked Amerigroup ROI the Highest
Ranked Amerigroup ROI the Lowest
Amerigroup ROI Score by Gender
Female customers rated Amerigroup's ROI score 0.4 stars higher than Male customers.
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Male
1.5/5
Female
1.9/5
Amerigroup ROI Score by Ethnicity
Amerigroup's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Amerigroup.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Amerigroup ROI Score by Age
Amerigroup's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Amerigroup.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.6 | 36-40 | 1.6 |
51-55 2.6 | 51-55 | 2.6 |
66+ 1.9 | 66+ | 1.9 |
Amerigroup ROI Score by Usage
Amerigroup's ROI score was rated the highest by customers who have used Amerigroup's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Amerigroup ROI Score by Industry
Amerigroup's ROI score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
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Amerigroup Pricing vs. Competitors
Compared to its competitors, Amerigroup's ROI score is rated right above Aetna, and is preceded by Elevance Health.
| COMPANY | Pricing Score | |
|---|---|---|
| Amerihealth | 3.2/5 |
| UnitedHealth Group | 2.9/5 |
| Elevance Health | 2.2/5 |
| Amerigroup | 2/5 |
| Aetna | 1.5/5 |
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Amerigroup Customer Satisfaction (CSAT)
Amerigroup Customer Satisfaction (CSAT) Score
12 / 100
Amerigroup has an overall Customer Satisfaction score of 12 rated by its users and customers.
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Very Satisfied
6%
Satisfied
6%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
16%
Very Dissatisfied
69%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Amerigroup Customer Satisfaction
Amerigroup's Customer Satisfaction score was rated highest by customers who have used Amerigroup's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Amerigroup Customer Satisfaction the Highest
Ranked Amerigroup Customer Satisfaction the Lowest
Amerigroup Customer Satisfaction Score by Gender
Amerigroup's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
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0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 89% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 14% | |
Very Dissatisfied | 72% |
Amerigroup Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Amerigroup's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
82%
Amerigroup Customer Satisfaction Score by Age
Amerigroup's Customer Satisfaction score was rated 0 points by customers ages 36-40 and customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 66+ | 0% |
Amerigroup Customer Satisfaction Score by Usage
Amerigroup's Customer Satisfaction score was rated 0 points by customers who have used Amerigroup's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Amerigroup Customer Satisfaction Score by Industry
Amerigroup's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.
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"title": "Amerigroup Customer Satisfaction Score by Industry",
"text": "Amerigroup's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Amerigroup's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
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}Amerigroup Customer Satisfaction vs. Competitors
Compared to its competitors, Amerigroup's Customer Satisfaction score is rated right below Aetna.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Amerihealth | 67% |
| UnitedHealth Group | 49% |
| Elevance Health | 31% |
| Aetna | 14% |
| Amerigroup | 12% |
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Amerigroup Customer Service
1.8/5
Amerigroup has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
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About Amerigroup's Customer Service
Address
Virginia Beach, VA
Website
https://www.amerigroup.ae/
Quick Insights into Amerigroup Customer Service
Amerigroup's Customer Service score was rated highest by customers ages 51-55, and rated lowest by Male customers.
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Ranked Amerigroup Customer Service the Highest
Ranked Amerigroup Customer Service the Lowest
Amerigroup Customer Service Score by Gender
Amerigroup's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Amerigroup Customer Service Score by Ethnicity
Amerigroup's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Amerigroup.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Amerigroup Customer Service Score by Age
Amerigroup's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
51-55 2.3 | 51-55 | 2.3 |
66+ 1.6 | 66+ | 1.6 |
Amerigroup Customer Service Score by Usage
Amerigroup's Customer Service score was rated the highest by customers who have used Amerigroup's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Amerigroup Customer Service Score by Industry
Amerigroup's Customer Service score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
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Amerigroup Customer Service vs. Competitors
Compared to its competitors, Amerigroup's Customer Service score is rated right above Aetna, and is preceded by Elevance Health.
| COMPANY | Customer Service Score | |
|---|---|---|
| Amerihealth | 3.3/5 |
| UnitedHealth Group | 2.9/5 |
| Elevance Health | 2.1/5 |
| Amerigroup | 1.8/5 |
| Aetna | 1.5/5 |
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Amerigroup as an Employer
4.2/5
Amerigroup has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Amerigroup scored a -53 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Amerigroup would recommend the brand to a friend. ENPS measures how likely Amerigroup employees would recommend working at Amerigroup to a friend.
Net Promoter Score
-53
NPS Score
| 22% | Promoters |
|---|---|
| 3% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
