33
NPS
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Amplitude
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About Amplitude's Brand
Among its major competitors, Amplitude is ranked in 3rd place for NPS while Shiftboard Online Scheduling is 1st, and Google is 2nd.Their current valuation is $99.90M
Brand at a Glance
79%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
Amplitude Ranking
- #2 / 4 of its competitors
Amplitude NPS
Amplitude's Net Promoter Score (NPS) is a 33 with 57% Promoters, 19% Passives, and 24% Detractors. Net Promoter Score tracks whether Amplitude's customers would recommend using the product based on a scale of -100 to 100.
Amplitude Overall NPS
| 57% | Promoters |
|---|---|
| 19% | Passives |
| 24% | Detractors |
Amplitude NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 32 | Nov 2022 | 32 |
Jan 2023 33 | Jan 2023 | 33 |
Mar 2023 35 | Mar 2023 | 35 |
May 2023 35 | May 2023 | 35 |
Aug 2023 32 | Aug 2023 | 32 |
Nov 2023 34 | Nov 2023 | 34 |
Feb 2024 31 | Feb 2024 | 31 |
Mar 2024 33 | Mar 2024 | 33 |
Sep 2024 35 | Sep 2024 | 35 |
Oct 2024 34 | Oct 2024 | 34 |
Oct 2025 32 | Oct 2025 | 32 |
Jan 2026 31 | Jan 2026 | 31 |
How Other Brands Compare
Amplitude is ranked second for NPS among its competitors. Google and Mixpanel come in first and third, with Adobe coming in at #4. Among those competitors, it is the lowest valued company behind Google.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Amplitude NPS by Gender
Amplitude's NPS was rated 0 by Male customers on Comparably.
Male
0
Amplitude's NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
N/A
Amplitude's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Amplitude NPS by Ethnicity
Amplitude's NPS was rated 20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 20 | Caucasian | 20 |
Amplitude NPS by Age
Amplitude's NPS was rated 0 points by customers ages 31-35 on Comparably.
Amplitude NPS by Usage
Amplitude's NPS was rated the highest by customers who have used Amplitude's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 49 | Less than 1 Year | 49 |
1 to 2 Years 8 | 1 to 2 Years | 8 |
2 to 5 Years 56 | 2 to 5 Years | 56 |
5 to 10 Years 40 | 5 to 10 Years | 40 |
Amplitude NPS vs. Competitors
Compared to its competitors, Amplitude's NPS is rated right above Mixpanel, and is preceded by Google.
| COMPANY | NPS Score | |
|---|---|---|
 | Shiftboard Online Scheduling | 54 |
 | 42 | |
| Amplitude | 33 |
 | Mixpanel | 28 |
 | Adobe | 24 |
Amplitude Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Amplitude users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Amplitude Customer Loyalty Score by Gender
Amplitude's Customer Loyalty score was rated 64 by Male customers on Comparably.
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Male
64%
Yes
Female
N/A
Yes
Amplitude Customer Loyalty Score by Ethnicity
Amplitude's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Amplitude.
64
out of 100
Caucasian
Amplitude Customer Loyalty Score by Age
Amplitude's Customer Loyalty score was rated 55% by customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 55% | 31-35 | 55% |
Amplitude Customer Loyalty Score by Usage
Amplitude's Customer Loyalty score was rated 55% by customers who have used Amplitude's products/services for 1 to 2 Years.
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Amplitude Customer Loyalty Score by Industry
Amplitude's Customer Loyalty score was rated 74% by Tech industry customers.
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Amplitude Customer Loyalty vs. Competitors
Compared to its competitors, Amplitude's Customer Loyalty score is rated right above Adobe, and is preceded by Mixpanel.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| 87% | |
| Mixpanel | 84% |
| Amplitude | 79% |
| Adobe | 75% |
| Shiftboard Online Scheduling | N/A |
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Amplitude Product Quality
4.1/5
Amplitude has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Amplitude Product Information
Amplitude serves markets in the United States. Amplitude supports Web devices and offers products for small, medium, and large sized businesses.
Amplitude’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Amplitude's product the highest.
- Website
- http://amplitude.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Languages Supported
English
Product Type
Analytics Software
Web Analytics Software
Mobile Analytics Software
Quick Insights into Amplitude Product Quality
Amplitude's Product Quality score was rated highest by customers who have used Amplitude's products/services for 5 to 10 Years, and rated lowest by customers who have used Amplitude's products/services for 1 to 2 Years.
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Ranked Amplitude Product Quality the Highest
Ranked Amplitude Product Quality the Lowest
Amplitude Product Quality Score by Gender
Amplitude's Product Quality score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Amplitude Product Quality Score by Ethnicity
Amplitude's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Amplitude Product Quality Score by Age
Amplitude's Product Quality score was rated 3.5 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
Amplitude Product Quality Score by Usage
Amplitude's Product Quality score was rated the highest by customers who have used Amplitude's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Amplitude Product Quality Score by Industry
Amplitude's Product Quality score was rated 4 stars by Tech industry customers.
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Amplitude Product Quality vs. Competitors
Compared to its competitors, Amplitude's Product Quality score is rated right above Mixpanel, and is preceded by Google.
| COMPANY | Product Quality Score | |
|---|---|---|
| Shiftboard Online Scheduling | 4.3/5 |
| 4.1/5 | |
| Amplitude | 4.1/5 |
| Mixpanel | 4/5 |
| Adobe | 3.9/5 |
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Amplitude Pricing
Amplitude ROI & Value For Money
4.1/5
Amplitude has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Amplitude Pricing Plans
Amplitude has a pricing structure that accommodates small, medium, and large businesses. Starting from $995/month, Amplitude uses a subscription model and offers the following: Starter - Free, 0-10 million monthly events, Business - $995/month, 0-100 million monthly events, and Enterprise - pricing available on request, 0-10 billion+ monthly events. For the users that are not ready to commit yet, Amplitude also offers a free trial.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Amplitude?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Amplitude ROI
Amplitude's ROI score was rated highest by customers from the Tech industry.
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Ranked Amplitude ROI the Highest
Amplitude ROI Score by Gender
Amplitude's ROI score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Amplitude ROI Score by Ethnicity
Amplitude's ROI score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Amplitude.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Amplitude ROI Score by Age
Amplitude's ROI score was rated 3.4 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Amplitude.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.4 | 31-35 | 3.4 |
Amplitude ROI Score by Usage
Amplitude's ROI score was rated 3.5 stars by customers who have used Amplitude's products/services for 1 to 2 Years.
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Amplitude ROI Score by Industry
Amplitude's ROI score was rated 3.9 stars by Tech industry customers.
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Amplitude Pricing vs. Competitors
Compared to its competitors, Amplitude's ROI score is rated right above Google, and is preceded by Shiftboard Online Scheduling.
| COMPANY | Pricing Score | |
|---|---|---|
| Shiftboard Online Scheduling | 4.3/5 |
| Amplitude | 4.1/5 |
| 4/5 | |
| Mixpanel | 4/5 |
| Adobe | 3.6/5 |
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Amplitude Customer Satisfaction (CSAT)
Amplitude Customer Satisfaction (CSAT) Score
85 / 100
Amplitude has an overall Customer Satisfaction score of 85 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
53%
Satisfied
32%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
5%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Amplitude Customer Satisfaction
Amplitude's Customer Satisfaction score was rated highest by customers from the Tech industry.
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Ranked Amplitude Customer Satisfaction the Highest
Amplitude Customer Satisfaction Score by Gender
Amplitude's Customer Satisfaction score was rated 80 by Male customers on Comparably.
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80 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Amplitude Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Amplitude's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
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80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
Amplitude Customer Satisfaction Score by Age
Amplitude's Customer Satisfaction score was rated 75 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Amplitude.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 75% |
Amplitude Customer Satisfaction Score by Usage
Amplitude's Customer Satisfaction score was rated 75 points by customers who have used Amplitude's products/services for 1 to 2 Years.
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Amplitude Customer Satisfaction Score by Industry
Amplitude's Customer Satisfaction score was rated 86 points by Tech industry customers.
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}Amplitude Customer Satisfaction vs. Competitors
Compared to its competitors, Amplitude's Customer Satisfaction score is rated right above Google.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Amplitude | 85% |
| 81% | |
| Mixpanel | 71% |
| Adobe | 57% |
| Shiftboard Online Scheduling | 0% |
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Amplitude Customer Service
4.2/5
Amplitude has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Amplitude's Customer Service
Address
San Francisco, CA
Website
http://amplitude.com
Amplitude's Social Links
Quick Insights into Amplitude Customer Service
Amplitude's Customer Service score was rated highest by Caucasian customers.
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Ranked Amplitude Customer Service the Highest
Amplitude Customer Service Score by Gender
Amplitude's Customer Service score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Amplitude Customer Service Score by Ethnicity
Amplitude's Customer Service score was rated 4.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Amplitude.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Amplitude Customer Service Score by Age
Amplitude's Customer Service score was rated 4.1 stars by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.1 | 31-35 | 4.1 |
Amplitude Customer Service Score by Usage
Amplitude's Customer Service score was rated 4.2 stars by customers who have used Amplitude's products/services for 1 to 2 Years.
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Amplitude Customer Service Score by Industry
Amplitude's Customer Service score was rated 4.3 stars by Tech industry customers.
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Amplitude Customer Service vs. Competitors
Compared to its competitors, Amplitude's Customer Service score is rated right above Google.
| COMPANY | Customer Service Score | |
|---|---|---|
| Amplitude | 4.2/5 |
| 4/5 | |
| Mixpanel | 3.8/5 |
| Shiftboard Online Scheduling | 3.7/5 |
| Adobe | 3.6/5 |
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Amplitude as an Employer
4.8/5
Amplitude has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Amplitude scored a 33 for Net Promoter Score and a 76 for Employee Net Promoter Score. NPS gauges how likely a customer of Amplitude would recommend the brand to a friend. ENPS measures how likely Amplitude employees would recommend working at Amplitude to a friend.
Net Promoter Score
33
NPS Score
| 57% | Promoters |
|---|---|
| 19% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
76
eNPS Score
| 83% | Promoters |
|---|---|
| 10% | Passive |
| 7% | Detractors |
