-34
NPS
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Amscot Financial, Inc.
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About Amscot Financial, Inc. Brand
Amscot Financial is an American financial services company based in Tampa, Florida. Among its major competitors, Amscot Financial, Inc. is ranked in 4th place for NPS while Publix Super Markets is 1st, and Wells Fargo is 2nd.
Brand at a Glance
85%
Customer Loyalty
3.1/5
Product Quality
2.8/5
Pricing
3/5
Customer Service
Amscot Financial, Inc. Ranking
- #4 / 4 of its competitors
Amscot Financial, Inc. NPS
Amscot Financial, Inc.'s Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Amscot Financial, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Amscot Financial, Inc. Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Amscot Financial, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
Aug 2023 -100 | Aug 2023 | -100 |
Aug 2024 -100 | Aug 2024 | -100 |
Dec 2024 -60 | Dec 2024 | -60 |
Jan 2025 -33 | Jan 2025 | -33 |
How Other Brands Compare
Amscot Financial, Inc. is ranked #4 for NPS among its competitors. Publix Super Markets and Wells Fargo come in first and second, with Western Union coming in at third.
Amscot Financial, Inc. |  Wells Fargo |  Western Union |  Publix Super Markets | |
| Global Ranking | #- | #139 | #148 | #246 |
| NPS | -34 | 7 | -16 | 35 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $156.41B | $9.83B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Amscot Financial, Inc. NPS vs. Competitors
Compared to its competitors, Amscot Financial, Inc.'s NPS is rated right below Western Union.
| COMPANY | NPS Score | |
|---|---|---|
| Publix Super Markets | 35 |
| Wells Fargo | 7 |
| Western Union | -16 |
| Amscot Financial, Inc. | -34 |
Amscot Financial, Inc. Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Amscot Financial, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Amscot Financial, Inc. Customer Loyalty vs. Competitors
Compared to its competitors, Amscot Financial, Inc.'s Customer Loyalty score is rated right above Wells Fargo, and is preceded by Publix Super Markets.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Publix Super Markets | 87% |
| Amscot Financial, Inc. | 85% |
| Wells Fargo | 71% |
| Western Union | 70% |
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Amscot Financial, Inc. Product Quality
3.1/5
Amscot Financial, Inc. has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Amscot Financial, Inc. Product Information
Amscot Financial, Inc.’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://amscotfinancial.com
- Company Size
- 501-1,000 Employees
Amscot Financial, Inc. Product Quality vs. Competitors
Compared to its competitors, Amscot Financial, Inc.'s Product Quality score is rated right above Western Union, and is preceded by Wells Fargo.
| COMPANY | Product Quality Score | |
|---|---|---|
| Publix Super Markets | 4/5 |
| Wells Fargo | 3.4/5 |
| Amscot Financial, Inc. | 3.1/5 |
| Western Union | 2.9/5 |
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Amscot Financial, Inc. Pricing
Amscot Financial, Inc. ROI & Value For Money
2.8/5
Amscot Financial, Inc. has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Amscot Financial, Inc. Pricing vs. Competitors
Compared to its competitors, Amscot Financial, Inc.'s ROI score is rated right below Western Union.
| COMPANY | Pricing Score | |
|---|---|---|
| Publix Super Markets | 3.7/5 |
| Wells Fargo | 3.4/5 |
| Western Union | 2.9/5 |
| Amscot Financial, Inc. | 2.8/5 |
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Amscot Financial, Inc. Customer Satisfaction (CSAT)
Amscot Financial, Inc. Customer Satisfaction (CSAT) Score
60 / 100
Amscot Financial, Inc. has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Amscot Financial, Inc. Customer Satisfaction vs. Competitors
Compared to its competitors, Amscot Financial, Inc.'s Customer Satisfaction score is rated right above Western Union, and is preceded by Wells Fargo.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Publix Super Markets | 73% |
| Wells Fargo | 60% |
| Amscot Financial, Inc. | 60% |
| Western Union | 51% |
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Amscot Financial, Inc. Customer Service
3/5
Amscot Financial, Inc. has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Amscot Financial, Inc.'s Customer Service
Website
http://amscotfinancial.com
Amscot Financial, Inc. Customer Service vs. Competitors
Compared to its competitors, Amscot Financial, Inc.'s Customer Service score is rated right above Western Union, and is preceded by Wells Fargo.
| COMPANY | Customer Service Score | |
|---|---|---|
| Publix Super Markets | 3.9/5 |
| Wells Fargo | 3.5/5 |
| Amscot Financial, Inc. | 3/5 |
| Western Union | 2.9/5 |
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Amscot Financial, Inc. as an Employer
2.5/5
Amscot Financial, Inc. has a 2.5/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of Amscot Financial, Inc.
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Amscot Financial, Inc. scored a -34 for Net Promoter Score and a -71 for Employee Net Promoter Score. NPS gauges how likely a customer of Amscot Financial, Inc. would recommend the brand to a friend. ENPS measures how likely Amscot Financial, Inc. employees would recommend working at Amscot Financial, Inc. to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-71
eNPS Score
| 0% | Promoters |
|---|---|
| 29% | Passive |
| 71% | Detractors |
