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NPS
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Aramex
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About Aramex's Brand
"Aramex is a logistics firm that provides supply chain management, warehousing and freight forwarding services." Among its major competitors, Aramex is ranked in 3rd place for NPS while Agility is 1st, and FedEx is 2nd.
Brand at a Glance
70%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Aramex Ranking
- #3 / 4 of its competitors
Aramex NPS
Aramex's Net Promoter Score (NPS) is a 2 with 41% Promoters, 20% Passives, and 39% Detractors. Net Promoter Score tracks whether Aramex's customers would recommend using the product based on a scale of -100 to 100.
Aramex Overall NPS
| 41% | Promoters |
|---|---|
| 20% | Passives |
| 39% | Detractors |
Aramex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 3 | Oct 2023 | 3 |
Nov 2023 1 | Nov 2023 | 1 |
Dec 2023 -1 | Dec 2023 | -1 |
Feb 2024 -4 | Feb 2024 | -4 |
Mar 2024 0 | Mar 2024 | 0 |
May 2024 -1 | May 2024 | -1 |
Aug 2024 1 | Aug 2024 | 1 |
Oct 2024 0 | Oct 2024 | 0 |
Mar 2025 0 | Mar 2025 | 0 |
Nov 2025 -3 | Nov 2025 | -3 |
Dec 2025 -1 | Dec 2025 | -1 |
Jan 2026 1 | Jan 2026 | 1 |
How Other Brands Compare
Aramex is ranked third for NPS among its competitors. Agility and FedEx come in first and second, with Dhl International coming in at #4.
Aramex |  FedEx |  Agility |  Dhl International | |
| Global Ranking | #- | #95 | #- | #- |
| NPS | 2 | 19 | 89 | -6 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $57.73B | $714k | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aramex NPS by Gender
Female customers rated Aramex's NPS 10 points higher than Male customers.
Male
-25
Aramex's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
-15
Aramex's NPS was rated -15 by Female customers on Comparably.
31%
Promoters
23%
Passives
46%
Detractors
Aramex NPS by Ethnicity
Aramex's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other 9 | Other | 9 |
Aramex NPS by Age
Aramex's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Aramex NPS by Usage
Aramex's NPS was rated the highest by customers who have used Aramex's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -43 | Less than 1 Year | -43 |
1 to 2 Years -43 | 1 to 2 Years | -43 |
2 to 5 Years 40 | 2 to 5 Years | 40 |
5 to 10 Years 25 | 5 to 10 Years | 25 |
Over 10 Years -34 | Over 10 Years | -34 |
Aramex NPS vs. Competitors
Compared to its competitors, Aramex's NPS is rated right above Ozburn-Hessey Logistics, and is preceded by FedEx.
| COMPANY | NPS Score | |
|---|---|---|
| Agility | 89 |
| FedEx | 19 |
| Aramex | 2 |
 | Ozburn-Hessey Logistics | N/A |
| Dhl International | -6 |
Aramex Customer Reviews
Out of the 2 Aramex customer reviews 0 were positive and 2 were constructive. Aramex customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Aramex Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Aramex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Aramex Customer Loyalty Score by Gender
Male customers rated Aramex's Customer Loyalty score 5% higher than Female customers.
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Male
63%
Yes
Female
58%
Yes
Aramex Customer Loyalty Score by Ethnicity
Aramex's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Aramex.
28
out of 100
Caucasian
85
out of 100
Asian or Pacific Islander
63
out of 100
Other
Aramex Customer Loyalty Score by Age
Aramex's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 87% | 18-25 | 87% |
26-30 55% | 26-30 | 55% |
31-35 10% | 31-35 | 10% |
36-40 40% | 36-40 | 40% |
Aramex Customer Loyalty Score by Usage
Aramex's Customer Loyalty score was rated the highest by customers who have used Aramex's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Aramex Customer Loyalty Score by Industry
Aramex's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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Aramex Customer Loyalty vs. Competitors
Compared to its competitors, Aramex's Customer Loyalty score is rated right above Dhl International, and is preceded by FedEx.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Agility | 89% |
| FedEx | 74% |
| Aramex | 70% |
| Dhl International | 47% |
| Ozburn-Hessey Logistics | N/A |
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Aramex Product Quality
3.6/5
Aramex has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Aramex Product Information
Aramex’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Aramex's product the highest. Reviewers from the Aerospace and Aviation industry rated Aramex the lowest at 1.6.
- Website
- www.aramex.com
- Company Size
- 10,000+ Employees
Industry
Tech
Transportation and Warehousing
Quick Insights into Aramex Product Quality
Aramex's Product Quality score was rated highest by customers who have used Aramex's products/services for 2 to 5 Years, and rated lowest by customers who have used Aramex's products/services for Over 10 Years.
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Ranked Aramex Product Quality the Highest
Ranked Aramex Product Quality the Lowest
Aramex Product Quality Score by Gender
Female customers rated Aramex's Product Quality score 0.2 stars higher than Male customers.
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Male
3/5
Female
3.2/5
Aramex Product Quality Score by Ethnicity
Aramex's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Other 3.4 | Other | 3.4 |
Aramex Product Quality Score by Age
Aramex's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 3.3 | 26-30 | 3.3 |
31-35 1.8 | 31-35 | 1.8 |
36-40 4 | 36-40 | 4 |
Aramex Product Quality Score by Usage
Aramex's Product Quality score was rated the highest by customers who have used Aramex's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Aramex Product Quality Score by Industry
Aramex's Product Quality score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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Aramex Product Quality vs. Competitors
Compared to its competitors, Aramex's Product Quality score is rated right above FedEx, and is preceded by Agility.
| COMPANY | Product Quality Score | |
|---|---|---|
| Agility | 4.3/5 |
| Aramex | 3.6/5 |
| FedEx | 3.6/5 |
| Dhl International | 3.1/5 |
| Ozburn-Hessey Logistics | N/A |
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Aramex Pricing
Aramex ROI & Value For Money
3.5/5
Aramex has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Aramex Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Aramex.
Quick Insights into Aramex ROI
Aramex's ROI score was rated highest by customers who have used Aramex's products/services for 5 to 10 Years, and rated lowest by customers who have used Aramex's products/services for Over 10 Years.
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Ranked Aramex ROI the Highest
Ranked Aramex ROI the Lowest
Aramex ROI Score by Gender
Female customers rated Aramex's ROI score 0.6 stars higher than Male customers.
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Male
2.6/5
Female
3.2/5
Aramex ROI Score by Ethnicity
Aramex's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Aramex.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Asian or Pacific Islander 2.9 | Asian or Pacific Islander | 2.9 |
Other 3 | Other | 3 |
Aramex ROI Score by Age
Aramex's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.1 | 26-30 | 3.1 |
31-35 1.5 | 31-35 | 1.5 |
36-40 3.1 | 36-40 | 3.1 |
Aramex ROI Score by Usage
Aramex's ROI score was rated the highest by customers who have used Aramex's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Aramex ROI Score by Industry
Aramex's ROI score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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Aramex Pricing vs. Competitors
Compared to its competitors, Aramex's ROI score is rated right above FedEx, and is preceded by Agility.
| COMPANY | Pricing Score | |
|---|---|---|
| Agility | 4.2/5 |
| Aramex | 3.5/5 |
| FedEx | 3.4/5 |
| Dhl International | 2.9/5 |
| Ozburn-Hessey Logistics | N/A |
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Aramex Customer Satisfaction (CSAT)
Aramex Customer Satisfaction (CSAT) Score
72 / 100
Aramex has an overall Customer Satisfaction score of 72 rated by its users and customers.
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Very Satisfied
38%
Satisfied
34%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
3%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Aramex Customer Satisfaction
Aramex's Customer Satisfaction score was rated highest by customers who have used Aramex's products/services for 5 to 10 Years, and rated lowest by customers who have used Aramex's products/services for Over 10 Years.
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Ranked Aramex Customer Satisfaction the Highest
Ranked Aramex Customer Satisfaction the Lowest
Aramex Customer Satisfaction Score by Gender
Female customers rated Aramex's Customer Satisfaction score 25 points higher than Male customers.
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50 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 0% | |
Very Dissatisfied | 42% |
75 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Aramex Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Aramex's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
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40 / 100
Very Satisfied
0%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
CSAT according to Asian or Pacific Islander
Aramex's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
17%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
Aramex's Customer Satisfaction (CSAT) score was rated 59% according to Other users and customers.
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59 / 100
Very Satisfied
33%
Satisfied
26%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
33%
Aramex Customer Satisfaction Score by Age
Aramex's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 86% | |||||||||||||||
| 26-30 | 67% | |||||||||||||||
| 31-35 | 34% | |||||||||||||||
| 36-40 | 67% |
Aramex Customer Satisfaction Score by Usage
Aramex's Customer Satisfaction score was rated the highest by customers who have used Aramex's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Aramex Customer Satisfaction Score by Industry
Aramex's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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{
"title": "Aramex Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
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},
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"label": "Aerospace and Aviation",
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"score": 0,
"stars": 0,
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"scoreClassName": "",
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}Aramex Customer Satisfaction vs. Competitors
Compared to its competitors, Aramex's Customer Satisfaction score is rated right above FedEx, and is preceded by Dhl International.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Dhl International | 80% |
| Aramex | 72% |
| FedEx | 65% |
| Agility | 40% |
| Ozburn-Hessey Logistics | 0% |
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Aramex Customer Service
3.5/5
Aramex has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Aramex's Customer Service
Address
Ammon, VA United States of America
Website
www.aramex.com
Quick Insights into Aramex Customer Service
Aramex's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Aramex's products/services for Over 10 Years.
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Ranked Aramex Customer Service the Highest
Ranked Aramex Customer Service the Lowest
Aramex Customer Service Score by Gender
Female customers rated Aramex's Customer Service score 0.6 stars higher than Male customers.
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Male
2.6/5
Female
3.2/5
Aramex Customer Service Score by Ethnicity
Aramex's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 3.1 | Other | 3.1 |
Aramex Customer Service Score by Age
Aramex's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.2 | 26-30 | 3.2 |
31-35 1.6 | 31-35 | 1.6 |
36-40 2.8 | 36-40 | 2.8 |
Aramex Customer Service Score by Usage
Aramex's Customer Service score was rated the highest by customers who have used Aramex's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Aramex Customer Service Score by Industry
Aramex's Customer Service score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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Aramex Customer Service vs. Competitors
Compared to its competitors, Aramex's Customer Service score is rated right above Dhl International, and is preceded by FedEx.
| COMPANY | Customer Service Score | |
|---|---|---|
| Agility | 4.1/5 |
| FedEx | 3.5/5 |
| Aramex | 3.5/5 |
| Dhl International | 2.9/5 |
| Ozburn-Hessey Logistics | N/A |
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Aramex as an Employer
3.7/5
Aramex has a 3.7/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Aramex scored a 2 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of Aramex would recommend the brand to a friend. ENPS measures how likely Aramex employees would recommend working at Aramex to a friend.
Net Promoter Score
2
NPS Score
| 41% | Promoters |
|---|---|
| 20% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 39% | Promoters |
|---|---|
| 18% | Passive |
| 43% | Detractors |
