100
NPS
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Archies
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About Archies' Brand
Manufacturer and marketer of greeting cards and stationery products. The company's all purpose cards, stationery items and gift items enables its users to celebrate special days. Among its major competitors, Archies is ranked in 1st place for NPS while Shoppers Stop is 2nd, and Myntra is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Archies Ranking
- #1 / 4 of its competitors
Archies NPS
Archies's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Archies's customers would recommend using the product based on a scale of -100 to 100.
Archies Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Archies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Mar 2023 100 | Mar 2023 | 100 |
Aug 2023 100 | Aug 2023 | 100 |
How Other Brands Compare
Archies is ranked first for NPS among its competitors. Shoppers Stop and Myntra come in second and third, with Flipkart coming in at #4.
Archies |  Flipkart |  Shoppers Stop |  Myntra | |
| Global Ranking | #- | #941 | #- | #- |
| NPS | 100 | -17 | 70 | 4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Archies NPS vs. Competitors
Compared to its competitors, Archies's NPS is rated right above Shoppers Stop.
| COMPANY | NPS Score | |
|---|---|---|
| Archies | 100 |
| Shoppers Stop | 70 |
| Myntra | 4 |
| Flipkart | -17 |
Archies Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Archies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Archies Customer Loyalty vs. Competitors
Compared to its competitors, Archies's Customer Loyalty score is rated right above Shoppers Stop.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Archies | 100% |
| Shoppers Stop | 87% |
| Myntra | 83% |
| Flipkart | 83% |
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Archies Product Quality
5/5
Archies has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Archies Product Information
Archies’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.archiesonline.com
- Company Size
- 1,001-5,000 Employees
Archies Product Quality vs. Competitors
Compared to its competitors, Archies's Product Quality score is rated right above Shoppers Stop.
| COMPANY | Product Quality Score | |
|---|---|---|
| Archies | 5/5 |
| Shoppers Stop | 4.1/5 |
| Myntra | 3.5/5 |
| Flipkart | 3/5 |
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Archies Pricing
Archies ROI & Value For Money
5/5
Archies has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Archies Pricing vs. Competitors
Compared to its competitors, Archies's ROI score is rated right above Shoppers Stop.
| COMPANY | Pricing Score | |
|---|---|---|
| Archies | 5/5 |
| Shoppers Stop | 4.1/5 |
| Myntra | 3.3/5 |
| Flipkart | 2.8/5 |
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Archies Customer Satisfaction (CSAT)
Archies Customer Satisfaction (CSAT) Score
100 / 100
Archies has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Archies Customer Satisfaction vs. Competitors
Compared to its competitors, Archies's Customer Satisfaction score is rated right above Shoppers Stop.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Archies | 100% |
| Shoppers Stop | 100% |
| Myntra | 71% |
| Flipkart | 53% |
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Archies Customer Service
5/5
Archies has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Archies's Customer Service
Address
C-113, Naraina Industrial Area, New Delhi, 110028
Website
www.archiesonline.com
Phone Number
7
Archies Customer Service vs. Competitors
Compared to its competitors, Archies's Customer Service score is rated right above Shoppers Stop.
| COMPANY | Customer Service Score | |
|---|---|---|
| Archies | 5/5 |
| Shoppers Stop | 4.1/5 |
| Myntra | 3.3/5 |
| Flipkart | 2.8/5 |
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