-22
NPS
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Ardent Health Services
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About Ardent Health Services' Brand
Ardent Health is a leading provider of healthcare in communities across the country. With a focus on consumer-friendly processes and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. We are driven by our purpose of caring for people: our patients, our communities and one another. Located in Brentwood, Tennessee, Ardent has earned a reputation as one of the industry’s strongest and most innovative healthcare systems. Our facilities and clinics are consistently recognized among healthcare’s best employers. We recognize each hospital and clinic is as unique as the community it serves. We strive to maintain strong community ties through advisory boards, contributions, charitable care, education and outreach. Ardent includes: 30 hospitals 280 sites of care 4,281 beds 24,000+ team members 8,200+ nurses 1,800+ aligned providers 5.8M annual provider encounters 421 medical residents Among its major competitors, Ardent Health Services is ranked in 3rd place for NPS while LifePoint Hospitals is 1st, and HCA Healthcare is 2nd.
Brand at a Glance
73%
Customer Loyalty
2.7/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Ardent Health Services Ranking
- #3 / 4 of its competitors
Ardent Health Services NPS
Ardent Health Services's Net Promoter Score (NPS) is a -22 with 22% Promoters, 34% Passives, and 44% Detractors. Net Promoter Score tracks whether Ardent Health Services's customers would recommend using the product based on a scale of -100 to 100.
Ardent Health Services Overall NPS
| 22% | Promoters |
|---|---|
| 34% | Passives |
| 44% | Detractors |
Ardent Health Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Sep 2020 0 | Sep 2020 | 0 |
Mar 2021 0 | Mar 2021 | 0 |
Jun 2021 0 | Jun 2021 | 0 |
Oct 2021 0 | Oct 2021 | 0 |
Dec 2021 17 | Dec 2021 | 17 |
Jan 2024 -1 | Jan 2024 | -1 |
Jul 2025 -12 | Jul 2025 | -12 |
Jan 2026 -22 | Jan 2026 | -22 |
How Other Brands Compare
Ardent Health Services is ranked third for NPS among its competitors. LifePoint Hospitals and HCA Healthcare come in first and second, with Community Health Systems coming in at #4.
Ardent Health Services |  HCA Healthcare |  Community Health Systems |  LifePoint Hospitals | |
| Global Ranking | #- | #910 | #- | #- |
| NPS | -22 | 5 | -100 | 37 |
| Valuation Updated every 24 hours for public companies | - | - | $1.77B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ardent Health Services NPS vs. Competitors
Compared to its competitors, Ardent Health Services's NPS is rated right above Community Health Systems, and is preceded by HCA Healthcare.
| COMPANY | NPS Score | |
|---|---|---|
| LifePoint Hospitals | 37 |
| HCA Healthcare | 5 |
| Ardent Health Services | -22 |
| Community Health Systems | -100 |
Ardent Health Services Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Ardent Health Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Ardent Health Services Customer Loyalty vs. Competitors
Compared to its competitors, Ardent Health Services's Customer Loyalty score is rated right above HCA Healthcare, and is preceded by LifePoint Hospitals.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| LifePoint Hospitals | 79% |
| Ardent Health Services | 73% |
| HCA Healthcare | 68% |
| Community Health Systems | N/A |
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Ardent Health Services Product Quality
2.7/5
Ardent Health Services has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Ardent Health Services Product Information
Ardent Health Services’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://ardenthealth.com
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Ardent Health Services Product Quality vs. Competitors
Compared to its competitors, Ardent Health Services's Product Quality score is rated right above Community Health Systems, and is preceded by LifePoint Hospitals.
| COMPANY | Product Quality Score | |
|---|---|---|
| HCA Healthcare | 3.5/5 |
| LifePoint Hospitals | 3.4/5 |
| Ardent Health Services | 2.7/5 |
| Community Health Systems | N/A |
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Ardent Health Services Pricing
Ardent Health Services ROI & Value For Money
3.2/5
Ardent Health Services has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Ardent Health Services Pricing vs. Competitors
Compared to its competitors, Ardent Health Services's ROI score is rated right above Community Health Systems, and is preceded by HCA Healthcare.
| COMPANY | Pricing Score | |
|---|---|---|
| LifePoint Hospitals | 3.7/5 |
| HCA Healthcare | 3.3/5 |
| Ardent Health Services | 3.2/5 |
| Community Health Systems | N/A |
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Ardent Health Services Customer Satisfaction (CSAT)
Ardent Health Services Customer Satisfaction (CSAT) Score
25 / 100
Ardent Health Services has an overall Customer Satisfaction score of 25 rated by its users and customers.
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Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ardent Health Services Customer Satisfaction vs. Competitors
Compared to its competitors, Ardent Health Services's Customer Satisfaction score is rated right above Community Health Systems, and is preceded by HCA Healthcare.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| LifePoint Hospitals | 71% |
| HCA Healthcare | 60% |
| Ardent Health Services | 25% |
| Community Health Systems | 0% |
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Ardent Health Services Customer Service
3.2/5
Ardent Health Services has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Ardent Health Services's Customer Service
Address
340 Seven Springs Way, Suite 100, Brentwood, TN 37027
Website
http://ardenthealth.com
Phone Number
6152963000
Ardent Health Services's Social Links
Ardent Health Services Customer Service vs. Competitors
Compared to its competitors, Ardent Health Services's Customer Service score is rated right above Community Health Systems, and is preceded by HCA Healthcare.
| COMPANY | Customer Service Score | |
|---|---|---|
| LifePoint Hospitals | 3.6/5 |
| HCA Healthcare | 3.4/5 |
| Ardent Health Services | 3.2/5 |
| Community Health Systems | N/A |
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Ardent Health Services as an Employer
4.7/5
Ardent Health Services has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Ardent Health Services scored a -22 for Net Promoter Score and a 51 for Employee Net Promoter Score. NPS gauges how likely a customer of Ardent Health Services would recommend the brand to a friend. ENPS measures how likely Ardent Health Services employees would recommend working at Ardent Health Services to a friend.
Net Promoter Score
-22
NPS Score
| 22% | Promoters |
|---|---|
| 34% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
51
eNPS Score
| 63% | Promoters |
|---|---|
| 25% | Passive |
| 12% | Detractors |
