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NPS
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Arena
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About Arena's Brand
Sports Analytics through Global Industry-Leading A.I. for Sports Right's Holders Among its major competitors, Arena is ranked in 3rd place for NPS while SAP is 1st, and SAS is 2nd.Their current valuation is $60.00M
Brand at a Glance
68%
Customer Loyalty
3.8/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Arena Ranking
- #3 / 4 of its competitors
Arena NPS
Arena's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Arena's customers would recommend using the product based on a scale of -100 to 100.
Arena Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Arena NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 100 | Feb 2023 | 100 |
Aug 2023 0 | Aug 2023 | 0 |
Mar 2024 0 | Mar 2024 | 0 |
How Other Brands Compare
Arena is ranked third for NPS among its competitors. SAP and SAS come in first and second, with Misys coming in at #4. Among those competitors, it is the third most valued company behind SAP.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Arena NPS vs. Competitors
Compared to its competitors, Arena's NPS is rated right above Misys, and is preceded by SAS.
| COMPANY | NPS Score | |
|---|---|---|
 | SAP | 34 |
 | SAS | 27 |
| Arena | 0 |
 | Misys | 0 |
 | Interviewed | N/A |
 | Fundtech | N/A |
 | LineHire | N/A |
 | Stats Perform | -23 |
Arena Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Arena users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Arena Customer Loyalty vs. Competitors
Compared to its competitors, Arena's Customer Loyalty score is rated right above Interviewed, and is preceded by Stats Perform.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Misys | 100% |
| SAP | 80% |
| SAS | 80% |
| Stats Perform | 72% |
| Arena | 68% |
| Interviewed | N/A |
| Fundtech | N/A |
| LineHire | N/A |
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Arena Product Quality
3.8/5
Arena has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Arena Product Information
Arena’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Arena Product Quality vs. Competitors
Compared to its competitors, Arena's Product Quality score is rated right above Interviewed, and is preceded by SAS.
| COMPANY | Product Quality Score | |
|---|---|---|
| Misys | 4.5/5 |
| SAP | 4.1/5 |
| Stats Perform | 4/5 |
| SAS | 4/5 |
| Arena | 3.8/5 |
| Interviewed | N/A |
| Fundtech | N/A |
| LineHire | N/A |
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Arena Pricing
Arena ROI & Value For Money
3.4/5
Arena has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Arena Pricing vs. Competitors
Compared to its competitors, Arena's ROI score is rated right above Stats Perform, and is preceded by SAP.
| COMPANY | Pricing Score | |
|---|---|---|
| Misys | 4.2/5 |
| SAS | 3.9/5 |
| SAP | 3.9/5 |
| Arena | 3.4/5 |
| Stats Perform | 3.3/5 |
| Interviewed | N/A |
| Fundtech | N/A |
| LineHire | N/A |
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Arena Customer Satisfaction (CSAT)
Arena Customer Satisfaction (CSAT) Score
67 / 100
Arena has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Arena Customer Satisfaction vs. Competitors
Compared to its competitors, Arena's Customer Satisfaction score is rated right above Interviewed, and is preceded by SAS.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Misys | 100% |
| SAP | 82% |
| Stats Perform | 80% |
| SAS | 75% |
| Arena | 67% |
| Interviewed | 0% |
| Fundtech | 0% |
| LineHire | 0% |
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Arena Customer Service
3.5/5
Arena has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Arena's Customer Service
Address
45 Craven road, W2 3BX
Website
http://www.arenasolutions.com
Arena Customer Service vs. Competitors
Compared to its competitors, Arena's Customer Service score is rated right above Stats Perform, and is preceded by SAS.
| COMPANY | Customer Service Score | |
|---|---|---|
| Misys | 5/5 |
| SAP | 4/5 |
| SAS | 3.9/5 |
| Arena | 3.5/5 |
| Stats Perform | 3.3/5 |
| Interviewed | N/A |
| Fundtech | N/A |
| LineHire | N/A |
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Consumer vs. Employees
Arena scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Arena would recommend the brand to a friend. ENPS measures how likely Arena employees would recommend working at Arena to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
