13
NPS
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ArenaNet
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About ArenaNet's Brand
Game studio that makes online worlds infused with innovation, hand-crafted excellence, and creative passion. Creator of Guild Wars. Among its major competitors, ArenaNet is ranked in 3rd place for NPS while Bioware is 1st, and Ubisoft is 2nd.
Brand at a Glance
90%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
ArenaNet Ranking
- #2 / 4 of its competitors
ArenaNet NPS
ArenaNet's Net Promoter Score (NPS) is a 13 with 49% Promoters, 15% Passives, and 36% Detractors. Net Promoter Score tracks whether ArenaNet's customers would recommend using the product based on a scale of -100 to 100.
ArenaNet Overall NPS
| 49% | Promoters |
|---|---|
| 15% | Passives |
| 36% | Detractors |
ArenaNet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 9 | Nov 2022 | 9 |
Dec 2022 8 | Dec 2022 | 8 |
Feb 2023 8 | Feb 2023 | 8 |
Apr 2023 10 | Apr 2023 | 10 |
May 2023 9 | May 2023 | 9 |
Jun 2023 8 | Jun 2023 | 8 |
Jul 2023 10 | Jul 2023 | 10 |
Sep 2023 17 | Sep 2023 | 17 |
Oct 2023 14 | Oct 2023 | 14 |
Feb 2024 14 | Feb 2024 | 14 |
May 2025 14 | May 2025 | 14 |
Nov 2025 13 | Nov 2025 | 13 |
How Other Brands Compare
ArenaNet is ranked second for NPS among its competitors. Ubisoft and Activision Blizzard come in first and third, with Bungie coming in at #4.
ArenaNet |  Bungie |  Ubisoft |  Activision Blizzard | |
| Global Ranking | #- | #73 | #80 | #527 |
| NPS | 13 | -30 | 13 | -13 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $10.67B | - | $74.97B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ArenaNet NPS by Gender
Female customers rated ArenaNet's NPS 12 points higher than Male customers.
Male
28
ArenaNet's NPS was rated 28 by Male customers on Comparably.
52%
Promoters
24%
Passives
24%
Detractors
Female
40
ArenaNet's NPS was rated 40 by Female customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
ArenaNet NPS by Ethnicity
ArenaNet's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 55 | Caucasian | 55 |
Hispanic or Latino 25 | Hispanic or Latino | 25 |
Other 20 | Other | 20 |
ArenaNet NPS by Age
ArenaNet's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
ArenaNet NPS by Usage
ArenaNet's NPS was rated the highest by customers who have used ArenaNet's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -40 | 2 to 5 Years | -40 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Over 10 Years 37 | Over 10 Years | 37 |
ArenaNet NPS vs. Competitors
Compared to its competitors, ArenaNet's NPS is rated right above Activision Blizzard, and is preceded by Ubisoft.
| COMPANY | NPS Score | |
|---|---|---|
 | Bioware | 34 |
| Ubisoft | 13 |
| ArenaNet | 13 |
| Activision Blizzard | -13 |
| Bungie | -30 |
ArenaNet Customer Reviews
Out of the 7 ArenaNet customer reviews 6 were positive and 1 was constructive. ArenaNet customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
ArenaNet Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of ArenaNet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ArenaNet Customer Loyalty Score by Gender
Male customers rated ArenaNet's Customer Loyalty score 18% higher than Female customers.
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Male
100%
Yes
Female
82%
Yes
ArenaNet Customer Loyalty Score by Ethnicity
ArenaNet's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
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100
out of 100
Caucasian
100
out of 100
Hispanic or Latino
82
out of 100
Other
ArenaNet Customer Loyalty Score by Age
ArenaNet's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 100% | 26-30 | 100% |
31-35 85% | 31-35 | 85% |
ArenaNet Customer Loyalty Score by Usage
ArenaNet's Customer Loyalty score was rated the highest by customers who have used ArenaNet's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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ArenaNet Customer Loyalty Score by Industry
ArenaNet's Customer Loyalty score was rated 100% by both Arts and Entertainment and Tech industry customers.
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ArenaNet Customer Loyalty vs. Competitors
Compared to its competitors, ArenaNet's Customer Loyalty score is rated right above Bungie.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ArenaNet | 90% |
| Bungie | 83% |
| Ubisoft | 75% |
| Activision Blizzard | 70% |
| Bioware | 68% |
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ArenaNet Product Quality
3.6/5
ArenaNet has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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ArenaNet Product Information
ArenaNet’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated ArenaNet's product the highest. Reviewers from the Tech industry rated ArenaNet the lowest at 4.
- Website
- http://arena.net
- Company Size
- 201-500 Employees
Industry
Tech
Gaming
Marketplaces
Social
Quick Insights into ArenaNet Product Quality
ArenaNet's Product Quality score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers who have used ArenaNet's products/services for 2 to 5 Years.
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Ranked ArenaNet Product Quality the Highest
Ranked ArenaNet Product Quality the Lowest
ArenaNet Product Quality Score by Gender
Female customers rated ArenaNet's Product Quality score 0.2 stars higher than Male customers.
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Male
3.7/5
Female
3.9/5
ArenaNet Product Quality Score by Ethnicity
ArenaNet's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Hispanic or Latino 3.9 | Hispanic or Latino | 3.9 |
Other 3.7 | Other | 3.7 |
ArenaNet Product Quality Score by Age
ArenaNet's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 4.1 | 26-30 | 4.1 |
31-35 4.1 | 31-35 | 4.1 |
ArenaNet Product Quality Score by Usage
ArenaNet's Product Quality score was rated the highest by customers who have used ArenaNet's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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ArenaNet Product Quality Score by Industry
ArenaNet's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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ArenaNet Product Quality vs. Competitors
Compared to its competitors, ArenaNet's Product Quality score is rated right above Activision Blizzard, and is preceded by Ubisoft.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bioware | 3.7/5 |
| Ubisoft | 3.7/5 |
| ArenaNet | 3.6/5 |
| Activision Blizzard | 3/5 |
| Bungie | 3/5 |
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ArenaNet Pricing
ArenaNet ROI & Value For Money
3.6/5
ArenaNet has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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ArenaNet Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Tech industry think that they had the lowest ROI from ArenaNet.
Quick Insights into ArenaNet ROI
ArenaNet's ROI score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers who have used ArenaNet's products/services for 2 to 5 Years.
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Ranked ArenaNet ROI the Highest
Ranked ArenaNet ROI the Lowest
ArenaNet ROI Score by Gender
Male customers rated ArenaNet's ROI score 0.1 stars higher than Female customers.
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Male
3.9/5
Female
3.8/5
ArenaNet ROI Score by Ethnicity
ArenaNet's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Hispanic or Latino 3.7 | Hispanic or Latino | 3.7 |
Other 3.4 | Other | 3.4 |
ArenaNet ROI Score by Age
ArenaNet's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 3.8 | 26-30 | 3.8 |
31-35 4.1 | 31-35 | 4.1 |
ArenaNet ROI Score by Usage
ArenaNet's ROI score was rated the highest by customers who have used ArenaNet's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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ArenaNet ROI Score by Industry
ArenaNet's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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ArenaNet Pricing vs. Competitors
Compared to its competitors, ArenaNet's ROI score is rated right above Bioware.
| COMPANY | Pricing Score | |
|---|---|---|
| ArenaNet | 3.6/5 |
| Bioware | 3.5/5 |
| Ubisoft | 3.4/5 |
| Activision Blizzard | 2.8/5 |
| Bungie | 2.5/5 |
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ArenaNet Customer Satisfaction (CSAT)
ArenaNet Customer Satisfaction (CSAT) Score
70 / 100
ArenaNet has an overall Customer Satisfaction score of 70 rated by its users and customers.
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Very Satisfied
37%
Satisfied
33%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
11%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ArenaNet Customer Satisfaction
ArenaNet's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Other customers.
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Ranked ArenaNet Customer Satisfaction the Highest
Ranked ArenaNet Customer Satisfaction the Lowest
ArenaNet Customer Satisfaction Score by Gender
Female customers rated ArenaNet's Customer Satisfaction score 28 points higher than Male customers.
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72 / 100
MaleVery Satisfied | 39% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 6% | |
Very Dissatisfied | 11% |
100 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
ArenaNet Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ArenaNet's Customer Satisfaction (CSAT) score was rated 82% according to Caucasian users and customers.
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82 / 100
Very Satisfied
27%
Satisfied
55%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
9%
CSAT according to Hispanic or Latino
ArenaNet's Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
ArenaNet's Customer Satisfaction (CSAT) score was rated 60% according to Other users and customers.
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60 / 100
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
ArenaNet Customer Satisfaction Score by Age
ArenaNet's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 83% | |||||||||||||||
| 26-30 | 83% | |||||||||||||||
| 31-35 | 80% |
ArenaNet Customer Satisfaction Score by Usage
ArenaNet's Customer Satisfaction score was rated the highest by customers who have used ArenaNet's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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ArenaNet Customer Satisfaction Score by Industry
ArenaNet's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.
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"title": "ArenaNet Customer Satisfaction Score by Industry",
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"label": "Tech",
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"scoreClassName": "max",
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"label": "Arts and Entertainment",
"groupId": 499,
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}ArenaNet Customer Satisfaction vs. Competitors
Compared to its competitors, ArenaNet's Customer Satisfaction score is rated right above Ubisoft.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ArenaNet | 70% |
| Ubisoft | 68% |
| Bioware | 67% |
| Activision Blizzard | 47% |
| Bungie | 36% |
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ArenaNet Customer Service
3.6/5
ArenaNet has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About ArenaNet's Customer Service
Address
3180 139th Ave SE, 5th Floor, Bellevue, WA
Website
http://arena.net
Phone Number
<<not-applicable>>
Quick Insights into ArenaNet Customer Service
ArenaNet's Customer Service score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers who have used ArenaNet's products/services for 2 to 5 Years.
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Ranked ArenaNet Customer Service the Highest
Ranked ArenaNet Customer Service the Lowest
ArenaNet Customer Service Score by Gender
Male customers rated ArenaNet's Customer Service score 0.2 stars higher than Female customers.
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Male
3.8/5
Female
3.6/5
ArenaNet Customer Service Score by Ethnicity
ArenaNet's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
Other 3.2 | Other | 3.2 |
ArenaNet Customer Service Score by Age
ArenaNet's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 4.1 | 26-30 | 4.1 |
31-35 3.8 | 31-35 | 3.8 |
ArenaNet Customer Service Score by Usage
ArenaNet's Customer Service score was rated the highest by customers who have used ArenaNet's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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ArenaNet Customer Service Score by Industry
ArenaNet's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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ArenaNet Customer Service vs. Competitors
Compared to its competitors, ArenaNet's Customer Service score is rated right above Bioware.
| COMPANY | Customer Service Score | |
|---|---|---|
| ArenaNet | 3.6/5 |
| Bioware | 3.5/5 |
| Ubisoft | 3.4/5 |
| Activision Blizzard | 2.7/5 |
| Bungie | 2.6/5 |
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ArenaNet as an Employer
2.2/5
ArenaNet has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
ArenaNet scored a 13 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of ArenaNet would recommend the brand to a friend. ENPS measures how likely ArenaNet employees would recommend working at ArenaNet to a friend.
Net Promoter Score
13
NPS Score
| 49% | Promoters |
|---|---|
| 15% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 24% | Promoters |
|---|---|
| 13% | Passive |
| 63% | Detractors |
