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NPS
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Ascendion
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About Ascendion's Brand
We power growth, lower risk, improve how work gets done, and deliver captivating experiences through software engineering and talent orchestration. Among its major competitors, Ascendion is ranked in 3rd place for NPS while Globant is 1st, and EPAM Systems is 2nd.
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.3/5
Customer Service
Ascendion Ranking
- #3 / 3 of its competitors
Ascendion NPS
Ascendion's Net Promoter Score (NPS) is a 0 with 36% Promoters, 28% Passives, and 36% Detractors. Net Promoter Score tracks whether Ascendion's customers would recommend using the product based on a scale of -100 to 100.
Ascendion Overall NPS
| 36% | Promoters |
|---|---|
| 28% | Passives |
| 36% | Detractors |
Ascendion NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 25 | Nov 2023 | 25 |
Dec 2023 11 | Dec 2023 | 11 |
Mar 2024 -1 | Mar 2024 | -1 |
Apr 2024 6 | Apr 2024 | 6 |
May 2024 0 | May 2024 | 0 |
Aug 2024 6 | Aug 2024 | 6 |
Nov 2024 12 | Nov 2024 | 12 |
Mar 2025 16 | Mar 2025 | 16 |
Jun 2025 10 | Jun 2025 | 10 |
Sep 2025 8 | Sep 2025 | 8 |
Oct 2025 4 | Oct 2025 | 4 |
Jan 2026 0 | Jan 2026 | 0 |
How Other Brands Compare
Ascendion is ranked third for NPS among its competitors. Globant and EPAM Systems come in first and second.
Ascendion |  EPAM Systems |  Globant | |
| Global Ranking | #- | #396 | #452 |
| NPS | 0 | 21 | 38 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $14.94B | $8.41B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ascendion NPS by Gender
Female customers rated Ascendion's NPS 96 points higher than Male customers.
Male
-29
Ascendion's NPS was rated -29 by Male customers on Comparably.
14%
Promoters
43%
Passives
43%
Detractors
Female
67
Ascendion's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Ascendion NPS by Ethnicity
Ascendion's NPS was rated 0 points by both Asian or Pacific Islander and Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Ascendion NPS by Usage
Ascendion's NPS was rated -25 points by customers who have used Ascendion's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -25 | Less than 1 Year | -25 |
Ascendion NPS vs. Competitors
Compared to its competitors, Ascendion's NPS is rated right below EPAM Systems.
| COMPANY | NPS Score | |
|---|---|---|
| Globant | 38 |
| EPAM Systems | 21 |
| Ascendion | 0 |
Ascendion Customer Reviews
Out of the 3 Ascendion customer reviews 3 were positive and 0 were constructive. Ascendion customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Ascendion Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Ascendion users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ascendion Customer Loyalty Score by Gender
Male customers rated Ascendion's Customer Loyalty score 4% higher than Female customers.
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Male
74%
Yes
Female
70%
Yes
Ascendion Customer Loyalty Score by Ethnicity
Ascendion's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ascendion.
55
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
Ascendion Customer Loyalty Score by Usage
Ascendion's Customer Loyalty score was rated 78% by customers who have used Ascendion's products/services for Less than 1 Year.
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Ascendion Customer Loyalty Score by Industry
Ascendion's Customer Loyalty score was rated 78% by Tech industry customers.
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Ascendion Customer Loyalty vs. Competitors
Compared to its competitors, Ascendion's Customer Loyalty score is rated right below Globant.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| EPAM Systems | 81% |
| Globant | 80% |
| Ascendion | 73% |
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Ascendion Product Quality
3.5/5
Ascendion has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Ascendion Product Information
Ascendion’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Ascendion's product the highest.
- Website
- https://ascendion.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Quick Insights into Ascendion Product Quality
Ascendion's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Ascendion Product Quality the Highest
Ranked Ascendion Product Quality the Lowest
Ascendion Product Quality Score by Gender
Female customers rated Ascendion's Product Quality score 1.6 stars higher than Male customers.
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Male
3/5
Female
4.6/5
Ascendion Product Quality Score by Ethnicity
Ascendion's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ascendion.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Ascendion Product Quality Score by Usage
Ascendion's Product Quality score was rated 3.6 stars by customers who have used Ascendion's products/services for Less than 1 Year.
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Ascendion Product Quality Score by Industry
Ascendion's Product Quality score was rated 3 stars by Tech industry customers.
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Ascendion Product Quality vs. Competitors
Compared to its competitors, Ascendion's Product Quality score is rated right below EPAM Systems.
| COMPANY | Product Quality Score | |
|---|---|---|
| Globant | 4.1/5 |
| EPAM Systems | 3.8/5 |
| Ascendion | 3.5/5 |
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Ascendion Pricing
Ascendion ROI & Value For Money
3.5/5
Ascendion has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Ascendion Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Ascendion ROI
Ascendion's ROI score was rated highest by customers who have used Ascendion's products/services for Less than 1 Year, and rated lowest by Caucasian customers.
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Ranked Ascendion ROI the Highest
Ranked Ascendion ROI the Lowest
Ascendion ROI Score by Gender
Female customers rated Ascendion's ROI score 0.5 stars higher than Male customers.
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Male
3.3/5
Female
3.8/5
Ascendion ROI Score by Ethnicity
Ascendion's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Ascendion ROI Score by Usage
Ascendion's ROI score was rated 3.9 stars by customers who have used Ascendion's products/services for Less than 1 Year.
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Ascendion ROI Score by Industry
Ascendion's ROI score was rated 3.1 stars by Tech industry customers.
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Ascendion Pricing vs. Competitors
Compared to its competitors, Ascendion's ROI score is rated right below EPAM Systems.
| COMPANY | Pricing Score | |
|---|---|---|
| Globant | 4.1/5 |
| EPAM Systems | 3.8/5 |
| Ascendion | 3.5/5 |
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Ascendion Customer Satisfaction (CSAT)
Ascendion Customer Satisfaction (CSAT) Score
67 / 100
Ascendion has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
38%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
5%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ascendion Customer Satisfaction
Ascendion's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Ascendion Customer Satisfaction the Highest
Ranked Ascendion Customer Satisfaction the Lowest
Ascendion Customer Satisfaction Score by Gender
Female customers rated Ascendion's Customer Satisfaction score 57 points higher than Male customers.
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43 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 29% | |
Dissatisfied | 14% | |
Very Dissatisfied | 14% |
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Ascendion Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Ascendion's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
CSAT according to Asian or Pacific Islander
Ascendion's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Ascendion Customer Satisfaction Score by Usage
Ascendion's Customer Satisfaction score was rated 50 points by customers who have used Ascendion's products/services for Less than 1 Year.
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Ascendion Customer Satisfaction Score by Industry
Ascendion's Customer Satisfaction score was rated 50 points by Tech industry customers.
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}Ascendion Customer Satisfaction vs. Competitors
Compared to its competitors, Ascendion's Customer Satisfaction score is rated right below EPAM Systems.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Globant | 84% |
| EPAM Systems | 83% |
| Ascendion | 67% |
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Ascendion Customer Service
3.3/5
Ascendion has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Ascendion's Customer Service
Address
110 Allen Rd, Basking Ridge, NJ 07920
Website
https://ascendion.com/
Phone Number
973-889-5200
Ascendion's Social Links
Quick Insights into Ascendion Customer Service
Ascendion's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
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Ranked Ascendion Customer Service the Highest
Ranked Ascendion Customer Service the Lowest
Ascendion Customer Service Score by Gender
Female customers rated Ascendion's Customer Service score 0.2 stars higher than Male customers.
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Male
3.3/5
Female
3.5/5
Ascendion Customer Service Score by Ethnicity
Ascendion's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Ascendion.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Ascendion Customer Service Score by Usage
Ascendion's Customer Service score was rated 3.6 stars by customers who have used Ascendion's products/services for Less than 1 Year.
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Ascendion Customer Service Score by Industry
Ascendion's Customer Service score was rated 3.1 stars by Tech industry customers.
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Ascendion Customer Service vs. Competitors
Compared to its competitors, Ascendion's Customer Service score is rated right below EPAM Systems.
| COMPANY | Customer Service Score | |
|---|---|---|
| Globant | 4.1/5 |
| EPAM Systems | 3.9/5 |
| Ascendion | 3.3/5 |
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Ascendion as an Employer
4.6/5
Ascendion has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Ascendion scored a 0 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Ascendion would recommend the brand to a friend. ENPS measures how likely Ascendion employees would recommend working at Ascendion to a friend.
Net Promoter Score
0
NPS Score
| 36% | Promoters |
|---|---|
| 28% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
