-100
NPS
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ASI
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About ASI's Brand
"ASI provides contract manufacturing solutions for the medical device, diagnostic and drug delivery markets." Among its major competitors, ASI is ranked in 5th place for NPS while Siemens is 1st, and Stryker is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
ASI Ranking
- #4 / 4 of its competitors
ASI NPS
ASI's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether ASI's customers would recommend using the product based on a scale of -100 to 100.
ASI Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
ASI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
May 2023 -100 | May 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ASI Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of ASI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ASI Customer Loyalty vs. Competitors
Compared to its competitors, ASI's Customer Loyalty score is rated right below Stryker.
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ASI Product Quality
1.5/5
ASI has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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ASI Product Information
ASI’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- www.asisus.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Non-Profit
Business Services
Enterprise
SaaS
ASI Product Quality vs. Competitors
Compared to its competitors, ASI's Product Quality score is rated right below Medtronic.
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ASI Pricing
ASI ROI & Value For Money
1.5/5
ASI has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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ASI Pricing vs. Competitors
Compared to its competitors, ASI's ROI score is rated right below Stryker.
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ASI Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ASI Customer Satisfaction vs. Competitors
Compared to its competitors, ASI's Customer Satisfaction score is rated right below Medtronic.
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ASI Customer Service
1.5/5
ASI has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About ASI's Customer Service
Address
Millersburg, PA
Website
www.asisus.com
ASI Customer Service vs. Competitors
Compared to its competitors, ASI's Customer Service score is rated right below Medtronic.
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Consumer vs. Employees
ASI scored a -100 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of ASI would recommend the brand to a friend. ENPS measures how likely ASI employees would recommend working at ASI to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
