-100
NPS
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Astellas Pharma
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About Astellas Pharma's Brand
Developer of pharmaceutical drugs. The company's pharmaceutical drugs development services enable businesses to engage in the full cycle of drug development -- from exploratory research, clinical development, manufacturing and marketing. Its pipeline includes drug therapies for prostate cancer, breast cancer, pediatric ependymoma, overactive bladder and rheumatoid arthritis. Among its major competitors, Astellas Pharma is ranked in 4th place for NPS while Takeda is 1st, and Pfizer is 2nd.Their current valuation is $28.75B
Brand at a Glance
100%
Customer Loyalty
3.8/5
Product Quality
3/5
Pricing
1.7/5
Customer Service
Astellas Pharma Ranking
- #4 / 4 of its competitors
Astellas Pharma NPS
Astellas Pharma's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Astellas Pharma's customers would recommend using the product based on a scale of -100 to 100.
Astellas Pharma Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Astellas Pharma NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
How Other Brands Compare
Astellas Pharma is ranked #4 for NPS among its competitors. Takeda and Pfizer come in first and second, with Daiichi Sankyo coming in at third. Among those competitors, it is the lowest valued company behind Pfizer.
Astellas Pharma |  Pfizer |  Takeda |  Daiichi Sankyo | |
| Global Ranking | #- | #214 | #- | #- |
| NPS | -100 | 0 | 27 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $28.75B | $191.43B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Astellas Pharma NPS vs. Competitors
Compared to its competitors, Astellas Pharma's NPS is rated right below Eisai.
| COMPANY | NPS Score | |
|---|---|---|
| Takeda | 27 |
| Pfizer | 0 |
| Daiichi Sankyo | 0 |
 | Eisai | N/A |
| Astellas Pharma | -100 |
Astellas Pharma Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Astellas Pharma users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Astellas Pharma Customer Loyalty vs. Competitors
Compared to its competitors, Astellas Pharma's Customer Loyalty score is rated right above Takeda.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Astellas Pharma | 100% |
| Takeda | 76% |
| Pfizer | 65% |
| Daiichi Sankyo | 55% |
| Eisai | N/A |
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Astellas Pharma Product Quality
3.8/5
Astellas Pharma has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Astellas Pharma Product Information
Astellas Pharma’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.astellas.com
- Company Size
- 10,000+ Employees
Astellas Pharma Product Quality vs. Competitors
Compared to its competitors, Astellas Pharma's Product Quality score is rated right above Daiichi Sankyo, and is preceded by Takeda.
| COMPANY | Product Quality Score | |
|---|---|---|
| Takeda | 4.1/5 |
| Astellas Pharma | 3.8/5 |
| Daiichi Sankyo | 3.3/5 |
| Pfizer | 3.2/5 |
| Eisai | N/A |
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Astellas Pharma Pricing
Astellas Pharma ROI & Value For Money
3/5
Astellas Pharma has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Astellas Pharma Pricing vs. Competitors
Compared to its competitors, Astellas Pharma's ROI score is rated right above Eisai, and is preceded by Pfizer.
| COMPANY | Pricing Score | |
|---|---|---|
| Takeda | 3.9/5 |
| Daiichi Sankyo | 3.2/5 |
| Pfizer | 3.1/5 |
| Astellas Pharma | 3/5 |
| Eisai | N/A |
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Astellas Pharma Customer Satisfaction (CSAT)
Astellas Pharma Customer Satisfaction (CSAT) Score
100 / 100
Astellas Pharma has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Astellas Pharma Customer Satisfaction vs. Competitors
Compared to its competitors, Astellas Pharma's Customer Satisfaction score is rated right above Takeda.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Astellas Pharma | 100% |
| Takeda | 75% |
| Pfizer | 57% |
| Daiichi Sankyo | 50% |
| Eisai | 0% |
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Astellas Pharma Customer Service
1.7/5
Astellas Pharma has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About Astellas Pharma's Customer Service
Address
2-5-1, Nihonbashi-Honcho, Tokyo, 103-8411
Website
www.astellas.com
Phone Number
7
Astellas Pharma Customer Service vs. Competitors
Compared to its competitors, Astellas Pharma's Customer Service score is rated right above Eisai, and is preceded by Pfizer.
| COMPANY | Customer Service Score | |
|---|---|---|
| Takeda | 4/5 |
| Daiichi Sankyo | 3.2/5 |
| Pfizer | 3.1/5 |
| Astellas Pharma | 1.7/5 |
| Eisai | N/A |
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Astellas Pharma as an Employer
2.2/5
Astellas Pharma has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Astellas Pharma scored a -100 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Astellas Pharma would recommend the brand to a friend. ENPS measures how likely Astellas Pharma employees would recommend working at Astellas Pharma to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 25% | Promoters |
|---|---|
| 8% | Passive |
| 67% | Detractors |
