-100
NPS
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Atheros Communications
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About Atheros Communications' Brand
Atheros is a provider of wireless and wired technologies for the mobile, networking, computing, and consumer electronics markets. Among its major competitors, Atheros Communications is ranked in 4th place for NPS while Qualcomm is 1st, and Broadcom is 2nd.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Atheros Communications Ranking
- #4 / 4 of its competitors
Atheros Communications NPS
Atheros Communications's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Atheros Communications's customers would recommend using the product based on a scale of -100 to 100.
Atheros Communications Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Atheros Communications NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
How Other Brands Compare
Atheros Communications is ranked #4 for NPS among its competitors. Qualcomm and Broadcom come in first and second, with Synaptics coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Atheros Communications NPS vs. Competitors
Compared to its competitors, Atheros Communications's NPS is rated right below Synaptics.
| COMPANY | NPS Score | |
|---|---|---|
 | Qualcomm | 32 |
 | Broadcom | 1 |
 | Synaptics | -33 |
| Atheros Communications | -100 |
Atheros Communications Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Atheros Communications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Atheros Communications Customer Loyalty vs. Competitors
Compared to its competitors, Atheros Communications's Customer Loyalty score is rated right below Synaptics.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Qualcomm | 79% |
| Broadcom | 71% |
| Synaptics | 68% |
| Atheros Communications | 10% |
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Atheros Communications Product Quality
2.5/5
Atheros Communications has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Atheros Communications Product Information
Atheros Communications’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.atheros.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Hardware and Devices
Mobile App
Atheros Communications Product Quality vs. Competitors
Compared to its competitors, Atheros Communications's Product Quality score is rated right below Broadcom.
| COMPANY | Product Quality Score | |
|---|---|---|
| Qualcomm | 4/5 |
| Synaptics | 3.5/5 |
| Broadcom | 3.2/5 |
| Atheros Communications | 2.5/5 |
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Atheros Communications Pricing
Atheros Communications ROI & Value For Money
1.5/5
Atheros Communications has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Atheros Communications Pricing vs. Competitors
Compared to its competitors, Atheros Communications's ROI score is rated right below Synaptics.
| COMPANY | Pricing Score | |
|---|---|---|
| Qualcomm | 3.9/5 |
| Broadcom | 3.4/5 |
| Synaptics | 3.4/5 |
| Atheros Communications | 1.5/5 |
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Atheros Communications Customer Service
1.5/5
Atheros Communications has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Atheros Communications's Customer Service
Address
5480 Great America Parkway, Santa Clara, CA
Website
http://www.atheros.com/
Phone Number
+1 858-587-1121
Atheros Communications Customer Service vs. Competitors
Compared to its competitors, Atheros Communications's Customer Service score is rated right below Synaptics.
| COMPANY | Customer Service Score | |
|---|---|---|
| Qualcomm | 4/5 |
| Broadcom | 3.4/5 |
| Synaptics | 3.1/5 |
| Atheros Communications | 1.5/5 |
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Atheros Communications as an Employer
Consumer vs. Employees
Atheros Communications scored a -100 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Atheros Communications would recommend the brand to a friend. ENPS measures how likely Atheros Communications employees would recommend working at Atheros Communications to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
