10
NPS
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ATI
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About ATI's Brand
Allegheny Technologies Incorporated is one of the largest and most diversified specialty materials Among its major competitors, ATI is ranked in 4th place for NPS while NVIDIA is 1st, and AMD is 2nd.
Brand at a Glance
72%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
ATI Ranking
- #4 / 4 of its competitors
ATI NPS
ATI's Net Promoter Score (NPS) is a 10 with 41% Promoters, 28% Passives, and 31% Detractors. Net Promoter Score tracks whether ATI's customers would recommend using the product based on a scale of -100 to 100.
ATI Overall NPS
| 41% | Promoters |
|---|---|
| 28% | Passives |
| 31% | Detractors |
ATI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 15 | Jan 2023 | 15 |
Feb 2023 18 | Feb 2023 | 18 |
Mar 2023 17 | Mar 2023 | 17 |
Jul 2023 16 | Jul 2023 | 16 |
Sep 2023 20 | Sep 2023 | 20 |
Dec 2023 23 | Dec 2023 | 23 |
Feb 2024 18 | Feb 2024 | 18 |
Jul 2024 21 | Jul 2024 | 21 |
Aug 2024 16 | Aug 2024 | 16 |
Sep 2024 17 | Sep 2024 | 17 |
May 2025 12 | May 2025 | 12 |
Jul 2025 9 | Jul 2025 | 9 |
How Other Brands Compare
ATI is ranked #4 for NPS among its competitors. NVIDIA and AMD come in first and second, with Intel Corporation coming in at third.
ATI |  NVIDIA |  AMD |  Intel Corporation | |
| Global Ranking | #- | #34 | #53 | #110 |
| NPS | 10 | 47 | 44 | 27 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $369.58B | $98.91B | $256.01B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ATI NPS by Gender
ATI's NPS was rated 20 by Male customers on Comparably.
Male
20
ATI's NPS was rated 20 by Male customers on Comparably.
40%
Promoters
40%
Passives
20%
Detractors
Female
N/A
ATI's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ATI NPS by Ethnicity
ATI's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Asian or Pacific Islander 67 | Asian or Pacific Islander | 67 |
ATI NPS by Age
ATI's NPS was rated 0 points by customers ages 31-35 on Comparably.
ATI NPS by Usage
ATI's NPS was rated 67 points by customers who have used ATI's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 67 | Over 10 Years | 67 |
ATI NPS vs. Competitors
Compared to its competitors, ATI's NPS is rated right below Intel Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| NVIDIA | 47 |
| AMD | 44 |
| Intel Corporation | 27 |
| ATI | 10 |
ATI Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of ATI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ATI Customer Loyalty Score by Gender
ATI's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
ATI Customer Loyalty Score by Ethnicity
ATI's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ATI.
70
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
ATI Customer Loyalty Score by Age
ATI's Customer Loyalty score was rated 70% by customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
ATI Customer Loyalty Score by Usage
ATI's Customer Loyalty score was rated 100% by customers who have used ATI's products/services for Over 10 Years.
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ATI Customer Loyalty vs. Competitors
Compared to its competitors, ATI's Customer Loyalty score is rated right below Intel Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| NVIDIA | 83% |
| AMD | 79% |
| Intel Corporation | 78% |
| ATI | 72% |
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ATI Product Quality
4/5
ATI has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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ATI Product Information
ATI’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://atimetals.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Energy
Hardware and Devices
Quick Insights into ATI Product Quality
ATI's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
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Ranked ATI Product Quality the Highest
Ranked ATI Product Quality the Lowest
ATI Product Quality Score by Gender
ATI's Product Quality score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
ATI Product Quality Score by Ethnicity
ATI's Product Quality score was rated 4.1 stars by both Asian or Pacific Islander and Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
ATI Product Quality Score by Age
ATI's Product Quality score was rated 3.8 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.8 | 31-35 | 3.8 |
ATI Product Quality Score by Usage
ATI's Product Quality score was rated 4.1 stars by customers who have used ATI's products/services for Over 10 Years.
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ATI Product Quality vs. Competitors
Compared to its competitors, ATI's Product Quality score is rated right below Intel Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| NVIDIA | 4.2/5 |
| AMD | 4.1/5 |
| Intel Corporation | 4/5 |
| ATI | 4/5 |
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ATI Pricing
ATI ROI & Value For Money
3.7/5
ATI has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into ATI ROI
ATI's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
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Ranked ATI ROI the Highest
Ranked ATI ROI the Lowest
ATI ROI Score by Gender
ATI's ROI score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
ATI ROI Score by Ethnicity
ATI's ROI score was rated 4.3 stars by both Asian or Pacific Islander and Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
ATI ROI Score by Age
ATI's ROI score was rated 3.8 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.8 | 31-35 | 3.8 |
ATI ROI Score by Usage
ATI's ROI score was rated 4.3 stars by customers who have used ATI's products/services for Over 10 Years.
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ATI Pricing vs. Competitors
Compared to its competitors, ATI's ROI score is rated right below Intel Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| AMD | 4.1/5 |
| NVIDIA | 4/5 |
| Intel Corporation | 3.9/5 |
| ATI | 3.7/5 |
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ATI Customer Satisfaction (CSAT)
ATI Customer Satisfaction (CSAT) Score
69 / 100
ATI has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
32%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ATI Customer Satisfaction
ATI's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.
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Ranked ATI Customer Satisfaction the Highest
ATI Customer Satisfaction Score by Gender
ATI's Customer Satisfaction score was rated 75 by Male customers on Comparably.
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75 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
ATI Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
ATI's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
ATI Customer Satisfaction Score by Age
ATI's Customer Satisfaction score was rated 67 points by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 67% |
ATI Customer Satisfaction Score by Usage
ATI's Customer Satisfaction score was rated 100 points by customers who have used ATI's products/services for Over 10 Years.
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ATI Customer Satisfaction vs. Competitors
Compared to its competitors, ATI's Customer Satisfaction score is rated right below Intel Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| NVIDIA | 82% |
| AMD | 81% |
| Intel Corporation | 81% |
| ATI | 69% |
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ATI Customer Service
3.8/5
ATI has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About ATI's Customer Service
Address
Pittsburgh, PA
Website
http://atimetals.com
Phone Number
17245672109
Quick Insights into ATI Customer Service
ATI's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
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Ranked ATI Customer Service the Highest
Ranked ATI Customer Service the Lowest
ATI Customer Service Score by Gender
ATI's Customer Service score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
ATI Customer Service Score by Ethnicity
ATI's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
ATI Customer Service Score by Age
ATI's Customer Service score was rated 3.1 stars by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.1 | 31-35 | 3.1 |
ATI Customer Service Score by Usage
ATI's Customer Service score was rated 4.5 stars by customers who have used ATI's products/services for Over 10 Years.
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ATI Customer Service vs. Competitors
Compared to its competitors, ATI's Customer Service score is rated right below Intel Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| AMD | 4.1/5 |
| NVIDIA | 4/5 |
| Intel Corporation | 3.9/5 |
| ATI | 3.8/5 |
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ATI as an Employer
3.3/5
ATI has a 3.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
ATI scored a 10 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of ATI would recommend the brand to a friend. ENPS measures how likely ATI employees would recommend working at ATI to a friend.
Net Promoter Score
10
NPS Score
| 41% | Promoters |
|---|---|
| 28% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 41% | Promoters |
|---|---|
| 26% | Passive |
| 33% | Detractors |
