-78
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Atria Senior Living
Marketing or Exec? Claim Your Free Account
About Atria Senior Living's Brand
Atria Senior Living provides living and care services for senior citizen. Among its major competitors, Atria Senior Living is ranked in 3rd place for NPS while Senior Living is 1st, and Sunrise Senior Living is 2nd.
Brand at a Glance
71%
Customer Loyalty
1.8/5
Product Quality
1.6/5
Pricing
1.7/5
Customer Service
Atria Senior Living Ranking
- #3 / 4 of its competitors
Atria Senior Living NPS
Atria Senior Living's Net Promoter Score (NPS) is a -78 with 8% Promoters, 6% Passives, and 86% Detractors. Net Promoter Score tracks whether Atria Senior Living's customers would recommend using the product based on a scale of -100 to 100.
Atria Senior Living Overall NPS
| 8% | Promoters |
|---|---|
| 6% | Passives |
| 86% | Detractors |
Atria Senior Living NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 -78 | Oct 2024 | -78 |
Nov 2024 -78 | Nov 2024 | -78 |
Dec 2024 -78 | Dec 2024 | -78 |
Jan 2025 -78 | Jan 2025 | -78 |
Feb 2025 -77 | Feb 2025 | -77 |
May 2025 -77 | May 2025 | -77 |
Jul 2025 -77 | Jul 2025 | -77 |
Aug 2025 -77 | Aug 2025 | -77 |
Oct 2025 -77 | Oct 2025 | -77 |
Nov 2025 -77 | Nov 2025 | -77 |
Dec 2025 -78 | Dec 2025 | -78 |
Jan 2026 -80 | Jan 2026 | -80 |
How Other Brands Compare
Atria Senior Living is ranked third for NPS among its competitors. Senior Living and Sunrise Senior Living come in first and second, with Holiday Retirement coming in at #4.
Atria Senior Living |  Sunrise Senior Living |  Senior Living |  Holiday Retirement | |
| Global Ranking | #- | #345 | #- | #- |
| NPS | -78 | -54 | 100 | -82 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Atria Senior Living NPS by Gender
Male customers rated Atria Senior Living's NPS 2 points higher than Female customers.
Male
-79
Atria Senior Living's NPS was rated -79 by Male customers on Comparably.
8%
Promoters
5%
Passives
87%
Detractors
Female
-81
Atria Senior Living's NPS was rated -81 by Female customers on Comparably.
8%
Promoters
3%
Passives
89%
Detractors
Atria Senior Living NPS by Ethnicity
Atria Senior Living's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -89 | Caucasian | -89 |
African American/Black -34 | African American/Black | -34 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Other -72 | Other | -72 |
Atria Senior Living NPS by Age
Atria Senior Living's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
Atria Senior Living NPS by Usage
Atria Senior Living's NPS was rated the highest by customers who have used Atria Senior Living's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -86 | Less than 1 Year | -86 |
1 to 2 Years -74 | 1 to 2 Years | -74 |
2 to 5 Years -83 | 2 to 5 Years | -83 |
5 to 10 Years -90 | 5 to 10 Years | -90 |
Over 10 Years -67 | Over 10 Years | -67 |
Atria Senior Living NPS vs. Competitors
Compared to its competitors, Atria Senior Living's NPS is rated right above Holiday Retirement, and is preceded by Sunrise Senior Living.
| COMPANY | NPS Score | |
|---|---|---|
| Senior Living | 100 |
| Sunrise Senior Living | -54 |
| Atria Senior Living | -78 |
| Holiday Retirement | -82 |
Atria Senior Living Customer Reviews
Out of the 36 Atria Senior Living customer reviews 3 were positive and 33 were constructive. Atria Senior Living customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Atria Senior Living Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Atria Senior Living users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Atria Senior Living Customer Loyalty Score by Gender
Female customers rated Atria Senior Living's Customer Loyalty score 22% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Atria Senior Living.
Male
57%
Yes
Female
79%
Yes
Atria Senior Living Customer Loyalty Score by Ethnicity
Atria Senior Living's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Atria Senior Living.
72
out of 100
Caucasian
100
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
68
out of 100
Other
Atria Senior Living Customer Loyalty Score by Age
Atria Senior Living's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Atria Senior Living.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 64% | 46-50 | 64% |
51-55 82% | 51-55 | 82% |
56-60 59% | 56-60 | 59% |
61-65 61% | 61-65 | 61% |
66+ 76% | 66+ | 76% |
Atria Senior Living Customer Loyalty Score by Usage
Atria Senior Living's Customer Loyalty score was rated the highest by customers who have used Atria Senior Living's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Atria Senior Living Customer Loyalty Score by Industry
Atria Senior Living's Customer Loyalty score was rated the highest by Government and Public Policy industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Atria Senior Living Customer Loyalty vs. Competitors
Compared to its competitors, Atria Senior Living's Customer Loyalty score is rated right above Sunrise Senior Living, and is preceded by Senior Living.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Senior Living | 100% |
| Atria Senior Living | 71% |
| Sunrise Senior Living | 69% |
| Holiday Retirement | 65% |
Unlock Atria Senior Living Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Atria Senior Living Customer Loyalty vs. Competitors data and gain insights into your customers today.
Atria Senior Living Product Quality
1.8/5
Atria Senior Living has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Atria Senior Living's overall Product Quality score rated by its users and customers.
Atria Senior Living Product Information
Atria Senior Living’s product quality score is a 1.8 out of 5 as rated by its users and customers. Reviewers from the Transportation industry rated Atria Senior Living's product the highest. Reviewers from the Tech industry rated Atria Senior Living the lowest at 1.5.
- Company Size
- 10,000+ Employees
Industry
Tech
Healthcare
Quick Insights into Atria Senior Living Product Quality
Atria Senior Living's Product Quality score was rated highest by customers from the Transportation industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Atria Senior Living's Product Quality.
Ranked Atria Senior Living Product Quality the Highest
Ranked Atria Senior Living Product Quality the Lowest
Atria Senior Living Product Quality Score by Gender
Male customers rated Atria Senior Living's Product Quality score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Atria Senior Living.
Male
1.8/5
Female
1.6/5
Atria Senior Living Product Quality Score by Ethnicity
Atria Senior Living's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Atria Senior Living.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
African American/Black 2.1 | African American/Black | 2.1 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Other 1.7 | Other | 1.7 |
Atria Senior Living Product Quality Score by Age
Atria Senior Living's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Atria Senior Living.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.8 | 46-50 | 1.8 |
51-55 1.6 | 51-55 | 1.6 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.8 | 66+ | 1.8 |
Atria Senior Living Product Quality Score by Usage
Atria Senior Living's Product Quality score was rated the highest by customers who have used Atria Senior Living's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Atria Senior Living Product Quality Score by Industry
Atria Senior Living's Product Quality score was rated the highest by Transportation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Atria Senior Living Product Quality vs. Competitors
Compared to its competitors, Atria Senior Living's Product Quality score is rated right below Holiday Retirement.
| COMPANY | Product Quality Score | |
|---|---|---|
| Senior Living | 5/5 |
| Sunrise Senior Living | 2.4/5 |
| Holiday Retirement | 1.8/5 |
| Atria Senior Living | 1.8/5 |
Unlock Atria Senior Living Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Atria Senior Living Product Quality vs. Competitors data and gain insights into your customers today.
Atria Senior Living Pricing
Atria Senior Living ROI & Value For Money
1.6/5
Atria Senior Living has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Atria Senior Living's overall ROI score rated by its users and customers.
Atria Senior Living Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Transportation industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Atria Senior Living.
Quick Insights into Atria Senior Living ROI
Atria Senior Living's ROI score was rated highest by customers from the Transportation industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Atria Senior Living's ROI score.
Ranked Atria Senior Living ROI the Highest
Ranked Atria Senior Living ROI the Lowest
Atria Senior Living ROI Score by Gender
Male customers rated Atria Senior Living's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Atria Senior Living.
Male
1.6/5
Female
1.5/5
Atria Senior Living ROI Score by Ethnicity
Atria Senior Living's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Atria Senior Living.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.6 | African American/Black | 1.6 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Other 1.5 | Other | 1.5 |
Atria Senior Living ROI Score by Age
Atria Senior Living's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Atria Senior Living.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.7 | 46-50 | 1.7 |
51-55 1.6 | 51-55 | 1.6 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Atria Senior Living ROI Score by Usage
Atria Senior Living's ROI score was rated the highest by customers who have used Atria Senior Living's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Atria Senior Living ROI Score by Industry
Atria Senior Living's ROI score was rated the highest by Transportation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Atria Senior Living Pricing vs. Competitors
Compared to its competitors, Atria Senior Living's ROI score is rated right below Holiday Retirement.
| COMPANY | Pricing Score | |
|---|---|---|
| Senior Living | 5/5 |
| Sunrise Senior Living | 2/5 |
| Holiday Retirement | 1.8/5 |
| Atria Senior Living | 1.6/5 |
Unlock Atria Senior Living ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Atria Senior Living ROI vs. Competitors data and gain insights into your customers today.
Atria Senior Living Customer Satisfaction (CSAT)
Atria Senior Living Customer Satisfaction (CSAT) Score
17 / 100
Atria Senior Living has an overall Customer Satisfaction score of 17 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
8%
Satisfied
9%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
29%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Atria Senior Living Customer Satisfaction
Atria Senior Living's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by customers from the Government and Public Policy industry.
Sign Up to unlock insights into how customers have ranked Atria Senior Living's Customer Satisfaction.
Ranked Atria Senior Living Customer Satisfaction the Highest
Ranked Atria Senior Living Customer Satisfaction the Lowest
Atria Senior Living Customer Satisfaction Score by Gender
Male customers rated Atria Senior Living's Customer Satisfaction score 5 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Atria Senior Living.
14 / 100
MaleVery Satisfied | 6% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 18% | |
Dissatisfied | 15% | |
Very Dissatisfied | 53% |
9 / 100
FemaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 38% | |
Very Dissatisfied | 43% |
Atria Senior Living Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Atria Senior Living's Customer Satisfaction (CSAT) score was rated 10% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Atria Senior Living.
10 / 100
Very Satisfied
4%
Satisfied
6%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
36%
Very Dissatisfied
41%
CSAT according to African American/Black
Atria Senior Living's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Atria Senior Living.
33 / 100
Very Satisfied
17%
Satisfied
16%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
50%
CSAT according to Asian or Pacific Islander
Atria Senior Living's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Atria Senior Living.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
CSAT according to Other
Atria Senior Living's Customer Satisfaction (CSAT) score was rated 8% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Atria Senior Living.
8 / 100
Very Satisfied
8%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
84%
Atria Senior Living Customer Satisfaction Score by Age
Atria Senior Living's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Atria Senior Living.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 9% | |||||||||||||||
| 66+ | 12% |
Atria Senior Living Customer Satisfaction Score by Usage
Atria Senior Living's Customer Satisfaction score was rated the highest by customers who have used Atria Senior Living's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Atria Senior Living Customer Satisfaction Score by Industry
Atria Senior Living's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Atria Senior Living Customer Satisfaction Score by Industry",
"text": "Atria Senior Living's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Government and Public Policy industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 11,
"stars": 0,
"csatScore": 11,
"text": "Atria Senior Living's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 11
},
{
"label": "Accounting",
"groupId": 495,
"score": 28,
"stars": 0,
"csatScore": 28,
"text": "Atria Senior Living's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 28
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 14,
"stars": 0,
"csatScore": 14,
"text": "Atria Senior Living's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 14
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Atria Senior Living's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Atria Senior Living's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 11,
"stars": 0,
"csatScore": 11,
"text": "Atria Senior Living's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 11
},
{
"label": "Legal",
"groupId": 529,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Atria Senior Living's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
}
]
}Atria Senior Living Customer Satisfaction vs. Competitors
Compared to its competitors, Atria Senior Living's Customer Satisfaction score is rated right above Holiday Retirement, and is preceded by Sunrise Senior Living.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Senior Living | 100% |
| Sunrise Senior Living | 29% |
| Atria Senior Living | 17% |
| Holiday Retirement | 11% |
Unlock Atria Senior Living Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Atria Senior Living Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Atria Senior Living Customer Service
1.7/5
Atria Senior Living has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Atria Senior Living's overall Customer Service score rated by its users and customers.
About Atria Senior Living's Customer Service
Address
Louisville, KY
Website
http://atriaseniorliving.com/
Quick Insights into Atria Senior Living Customer Service
Atria Senior Living's Customer Service score was rated highest by customers from the Transportation industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Atria Senior Living's Customer Service score.
Ranked Atria Senior Living Customer Service the Highest
Ranked Atria Senior Living Customer Service the Lowest
Atria Senior Living Customer Service Score by Gender
Male customers rated Atria Senior Living's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Atria Senior Living.
Male
1.7/5
Female
1.6/5
Atria Senior Living Customer Service Score by Ethnicity
Atria Senior Living's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Atria Senior Living.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
African American/Black 2 | African American/Black | 2 |
Asian or Pacific Islander 2.1 | Asian or Pacific Islander | 2.1 |
Other 1.5 | Other | 1.5 |
Atria Senior Living Customer Service Score by Age
Atria Senior Living's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Atria Senior Living.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.6 | 46-50 | 1.6 |
51-55 2 | 51-55 | 2 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
Atria Senior Living Customer Service Score by Usage
Atria Senior Living's Customer Service score was rated the highest by customers who have used Atria Senior Living's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Atria Senior Living Customer Service Score by Industry
Atria Senior Living's Customer Service score was rated the highest by Transportation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Atria Senior Living Customer Service vs. Competitors
Compared to its competitors, Atria Senior Living's Customer Service score is rated right above Holiday Retirement, and is preceded by Sunrise Senior Living.
| COMPANY | Customer Service Score | |
|---|---|---|
| Senior Living | 5/5 |
| Sunrise Senior Living | 2.2/5 |
| Atria Senior Living | 1.7/5 |
| Holiday Retirement | 1.7/5 |
Unlock Atria Senior Living Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Atria Senior Living Customer Service vs. Competitors data and gain insights into your customers today.
Atria Senior Living as an Employer
2.3/5
Atria Senior Living has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Atria Senior Living scored a -78 for Net Promoter Score and a -49 for Employee Net Promoter Score. NPS gauges how likely a customer of Atria Senior Living would recommend the brand to a friend. ENPS measures how likely Atria Senior Living employees would recommend working at Atria Senior Living to a friend.
Net Promoter Score
-78
NPS Score
| 8% | Promoters |
|---|---|
| 6% | Passive |
| 86% | Detractors |
Employee Net Promoter Score
-49
eNPS Score
| 20% | Promoters |
|---|---|
| 11% | Passive |
| 69% | Detractors |
