100
NPS
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Senior Living
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About Senior Living's Brand
SeniorLiving.com is a comprehensive information resource for their members. Among its major competitors, Senior Living is ranked in 1st place for NPS while Welltower Inc is 2nd, and Sunrise Senior Living is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Senior Living Ranking
- #1 / 4 of its competitors
Senior Living NPS
Senior Living's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Senior Living's customers would recommend using the product based on a scale of -100 to 100.
Senior Living Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Senior Living NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 100 | Apr 2024 | 100 |
How Other Brands Compare
Senior Living is ranked first for NPS among its competitors. Welltower Inc and Sunrise Senior Living come in second and third, with Atria Senior Living coming in at #4.
Senior Living |  Sunrise Senior Living |  Welltower Inc |  Atria Senior Living | |
| Global Ranking | #- | #345 | #- | #- |
| NPS | 100 | -54 | 0 | -78 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Senior Living NPS vs. Competitors
Compared to its competitors, Senior Living's NPS is rated right above Welltower Inc.
| COMPANY | NPS Score | |
|---|---|---|
| Senior Living | 100 |
| Welltower Inc | 0 |
| Sunrise Senior Living | -54 |
| Atria Senior Living | -78 |
Senior Living Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Senior Living users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Senior Living Customer Loyalty vs. Competitors
Compared to its competitors, Senior Living's Customer Loyalty score is rated right above Welltower Inc.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Senior Living | 100% |
| Welltower Inc | 100% |
| Atria Senior Living | 71% |
| Sunrise Senior Living | 69% |
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VS
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Senior Living Product Quality
5/5
Senior Living has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Senior Living Product Information
Senior Living’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.seniorliving.com/
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Social
Senior Living Product Quality vs. Competitors
Compared to its competitors, Senior Living's Product Quality score is rated right above Welltower Inc.
| COMPANY | Product Quality Score | |
|---|---|---|
| Senior Living | 5/5 |
| Welltower Inc | 3.7/5 |
| Sunrise Senior Living | 2.4/5 |
| Atria Senior Living | 1.8/5 |
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VS
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Senior Living Pricing
Senior Living ROI & Value For Money
5/5
Senior Living has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Senior Living Pricing vs. Competitors
Compared to its competitors, Senior Living's ROI score is rated right above Welltower Inc.
| COMPANY | Pricing Score | |
|---|---|---|
| Senior Living | 5/5 |
| Welltower Inc | 4.2/5 |
| Sunrise Senior Living | 2/5 |
| Atria Senior Living | 1.6/5 |
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VS
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Senior Living Customer Satisfaction (CSAT)
Senior Living Customer Satisfaction (CSAT) Score
100 / 100
Senior Living has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Senior Living Customer Satisfaction vs. Competitors
Compared to its competitors, Senior Living's Customer Satisfaction score is rated right above Welltower Inc.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Senior Living | 100% |
| Welltower Inc | 50% |
| Sunrise Senior Living | 29% |
| Atria Senior Living | 17% |
Unlock Senior Living Customer Satisfaction vs. Competitors Data
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Senior Living Customer Service
5/5
Senior Living has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Senior Living's Customer Service
Address
2020 Fieldstone Parkway, Suite 900-260, Franklin, TN
Website
http://www.seniorliving.com/
Phone Number
(615) 538-0050
Senior Living Customer Service vs. Competitors
Compared to its competitors, Senior Living's Customer Service score is rated right above Welltower Inc.
| COMPANY | Customer Service Score | |
|---|---|---|
| Senior Living | 5/5 |
| Welltower Inc | 4.2/5 |
| Sunrise Senior Living | 2.2/5 |
| Atria Senior Living | 1.7/5 |
Unlock Senior Living Customer Service vs. Competitors Data
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Senior Living as an Employer
2.7/5
Senior Living has a 2.7/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Senior Living scored a 100 for Net Promoter Score and a -38 for Employee Net Promoter Score. NPS gauges how likely a customer of Senior Living would recommend the brand to a friend. ENPS measures how likely Senior Living employees would recommend working at Senior Living to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-38
eNPS Score
| 12% | Promoters |
|---|---|
| 38% | Passive |
| 50% | Detractors |
