-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
AUDIENCEX
Marketing or Exec? Claim Your Free Account
About AUDIENCEX's Brand
AUDIENCEX is an advertising technology and marketing company that delivers end-to-end digital solutions for brands and agency partners. Among its major competitors, AUDIENCEX is ranked in 5th place for NPS while The Trade Desk, Inc. is 1st, and Criteo is 2nd.
Brand at a Glance
100%
Customer Loyalty
2.8/5
Product Quality
2.8/5
Pricing
1.7/5
Customer Service
AUDIENCEX Ranking
- #4 / 4 of its competitors
AUDIENCEX NPS
AUDIENCEX's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether AUDIENCEX's customers would recommend using the product based on a scale of -100 to 100.
AUDIENCEX Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
AUDIENCEX NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Feb 2021 -100 | Feb 2021 | -100 |
Jun 2023 -100 | Jun 2023 | -100 |
How Other Brands Compare
AUDIENCEX is ranked #4 for NPS among its competitors. The Trade Desk, Inc. and Criteo come in first and second, with NextRoll coming in at third.
AUDIENCEX |  The Trade Desk, Inc. |  Criteo |  NextRoll | |
| Global Ranking | #- | #632 | #- | #- |
| NPS | -100 | 33 | 10 | 5 |
| Valuation Updated every 24 hours for public companies | - | $27.76B | $2.15B | $1.55B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AUDIENCEX NPS vs. Competitors
Compared to its competitors, AUDIENCEX's NPS is rated right below SteelHouse.
| COMPANY | NPS Score | |
|---|---|---|
| The Trade Desk, Inc. | 33 |
| Criteo | 10 |
| NextRoll | 5 |
 | SteelHouse | 0 |
| AUDIENCEX | -100 |
AUDIENCEX Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of AUDIENCEX users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AUDIENCEX Customer Loyalty vs. Competitors
Compared to its competitors, AUDIENCEX's Customer Loyalty score is rated right above NextRoll.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| AUDIENCEX | 100% |
| NextRoll | 79% |
| Criteo | 73% |
| The Trade Desk, Inc. | 70% |
| SteelHouse | 55% |
Unlock AUDIENCEX Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full AUDIENCEX Customer Loyalty vs. Competitors data and gain insights into your customers today.
AUDIENCEX Product Quality
2.8/5
AUDIENCEX has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock AUDIENCEX's overall Product Quality score rated by its users and customers.
AUDIENCEX Product Information
AUDIENCEX’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- https://audiencex.com/
- Company Size
- 51-200 Employees
Industry
Marketing, Advertising and Research
AUDIENCEX Product Quality vs. Competitors
Compared to its competitors, AUDIENCEX's Product Quality score is rated right below Criteo.
| COMPANY | Product Quality Score | |
|---|---|---|
| The Trade Desk, Inc. | 4/5 |
| NextRoll | 3.9/5 |
| SteelHouse | 3.7/5 |
| Criteo | 3.6/5 |
| AUDIENCEX | 2.8/5 |
Unlock AUDIENCEX Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full AUDIENCEX Product Quality vs. Competitors data and gain insights into your customers today.
AUDIENCEX Pricing
AUDIENCEX ROI & Value For Money
2.8/5
AUDIENCEX has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock AUDIENCEX's overall ROI score rated by its users and customers.
AUDIENCEX Pricing vs. Competitors
Compared to its competitors, AUDIENCEX's ROI score is rated right below SteelHouse.
| COMPANY | Pricing Score | |
|---|---|---|
| NextRoll | 3.9/5 |
| The Trade Desk, Inc. | 3.9/5 |
| Criteo | 3.7/5 |
| SteelHouse | 3/5 |
| AUDIENCEX | 2.8/5 |
Unlock AUDIENCEX ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full AUDIENCEX ROI vs. Competitors data and gain insights into your customers today.
AUDIENCEX Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AUDIENCEX Customer Satisfaction vs. Competitors
Compared to its competitors, AUDIENCEX's Customer Satisfaction score is rated right below SteelHouse.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| NextRoll | 86% |
| The Trade Desk, Inc. | 75% |
| Criteo | 61% |
| SteelHouse | 0% |
| AUDIENCEX | 0% |
Unlock AUDIENCEX Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full AUDIENCEX Customer Satisfaction vs. Competitors data and gain insights into your customers today.
AUDIENCEX Customer Service
1.7/5
AUDIENCEX has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock AUDIENCEX's overall Customer Service score rated by its users and customers.
About AUDIENCEX's Customer Service
Address
13468 BEACH AVE, Marina Del Rey, CA 90292
Website
https://audiencex.com/
Phone Number
(310) 289-4477
AUDIENCEX's Social Links
AUDIENCEX Customer Service vs. Competitors
Compared to its competitors, AUDIENCEX's Customer Service score is rated right below Criteo.
| COMPANY | Customer Service Score | |
|---|---|---|
| NextRoll | 4/5 |
| The Trade Desk, Inc. | 4/5 |
| SteelHouse | 4/5 |
| Criteo | 3.6/5 |
| AUDIENCEX | 1.7/5 |
Unlock AUDIENCEX Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full AUDIENCEX Customer Service vs. Competitors data and gain insights into your customers today.
AUDIENCEX as an Employer
2.4/5
AUDIENCEX has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
AUDIENCEX scored a -100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of AUDIENCEX would recommend the brand to a friend. ENPS measures how likely AUDIENCEX employees would recommend working at AUDIENCEX to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
