-100
NPS
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Aurora Flight Sciences
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About Aurora Flight Sciences' Brand
Aurora Flight Sciences designs and builds aerospace vehicles for commercial and military applications. Among its major competitors, Aurora Flight Sciences is ranked in 4th place for NPS while Clearpath Robotics is 1st, and BAE Systems is 2nd.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
3/5
Pricing
2.5/5
Customer Service
Aurora Flight Sciences Ranking
- #3 / 4 of its competitors
Aurora Flight Sciences NPS
Aurora Flight Sciences's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Aurora Flight Sciences's customers would recommend using the product based on a scale of -100 to 100.
Aurora Flight Sciences Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Aurora Flight Sciences NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -100 | Sep 2023 | -100 |
How Other Brands Compare
Aurora Flight Sciences is ranked third for NPS among its competitors. BAE Systems and Boeing come in first and second, with Quanergy Systems coming in at #4.
Aurora Flight Sciences |  Boeing |  BAE Systems |  Quanergy Systems | |
| Global Ranking | #- | #132 | #540 | #- |
| NPS | -100 | 7 | 17 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $147.47B | $126.78B | $1.60B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aurora Flight Sciences NPS vs. Competitors
Compared to its competitors, Aurora Flight Sciences's NPS is rated right below Quanergy Systems.
| COMPANY | NPS Score | |
|---|---|---|
 | Clearpath Robotics | 100 |
| BAE Systems | 17 |
| Boeing | 7 |
 | Darpa | N/A |
 | Drone Aviation | N/A |
| Quanergy Systems | N/A |
| Aurora Flight Sciences | -100 |
Aurora Flight Sciences Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Aurora Flight Sciences users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Aurora Flight Sciences Customer Loyalty vs. Competitors
Compared to its competitors, Aurora Flight Sciences's Customer Loyalty score is rated right above Darpa, and is preceded by Boeing.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Clearpath Robotics | 100% |
| BAE Systems | 72% |
| Boeing | 68% |
| Aurora Flight Sciences | 10% |
| Darpa | N/A |
| Drone Aviation | N/A |
| Quanergy Systems | N/A |
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Aurora Flight Sciences Product Quality
4/5
Aurora Flight Sciences has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Aurora Flight Sciences Product Information
Aurora Flight Sciences’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.aurora.aero
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
Mobile App
SaaS
Travel
Aurora Flight Sciences Product Quality vs. Competitors
Compared to its competitors, Aurora Flight Sciences's Product Quality score is rated right above BAE Systems, and is preceded by Clearpath Robotics.
| COMPANY | Product Quality Score | |
|---|---|---|
| Clearpath Robotics | 5/5 |
| Aurora Flight Sciences | 4/5 |
| BAE Systems | 3.8/5 |
| Boeing | 3.5/5 |
| Darpa | N/A |
| Drone Aviation | N/A |
| Quanergy Systems | N/A |
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Aurora Flight Sciences Pricing
Aurora Flight Sciences ROI & Value For Money
3/5
Aurora Flight Sciences has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Aurora Flight Sciences Pricing vs. Competitors
Compared to its competitors, Aurora Flight Sciences's ROI score is rated right above Darpa, and is preceded by Boeing.
| COMPANY | Pricing Score | |
|---|---|---|
| Clearpath Robotics | 5/5 |
| BAE Systems | 3.7/5 |
| Boeing | 3.5/5 |
| Aurora Flight Sciences | 3/5 |
| Darpa | N/A |
| Drone Aviation | N/A |
| Quanergy Systems | N/A |
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Aurora Flight Sciences Customer Satisfaction (CSAT)
Aurora Flight Sciences Customer Satisfaction (CSAT) Score
100 / 100
Aurora Flight Sciences has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Aurora Flight Sciences Customer Satisfaction vs. Competitors
Compared to its competitors, Aurora Flight Sciences's Customer Satisfaction score is rated right above BAE Systems, and is preceded by Clearpath Robotics.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Clearpath Robotics | 100% |
| Aurora Flight Sciences | 100% |
| BAE Systems | 72% |
| Boeing | 62% |
| Darpa | 0% |
| Drone Aviation | 0% |
| Quanergy Systems | 0% |
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Aurora Flight Sciences Customer Service
2.5/5
Aurora Flight Sciences has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Aurora Flight Sciences's Customer Service
Address
9950 Wakeman Dr, Manassas, VA
Website
http://www.aurora.aero
Phone Number
7033966322
Aurora Flight Sciences Customer Service vs. Competitors
Compared to its competitors, Aurora Flight Sciences's Customer Service score is rated right above Darpa, and is preceded by Boeing.
| COMPANY | Customer Service Score | |
|---|---|---|
| Clearpath Robotics | 5/5 |
| BAE Systems | 3.7/5 |
| Boeing | 3.6/5 |
| Aurora Flight Sciences | 2.5/5 |
| Darpa | N/A |
| Drone Aviation | N/A |
| Quanergy Systems | N/A |
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