100
NPS
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AutoFi
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About AutoFi's Brand
AutoFi is a point of sale solution for financing a vehicle online Among its major competitors, AutoFi is ranked in 2nd place for NPS while Consumer Portfolio Services is 1st, and CarGurus is 3rd.Their current valuation is $90.00M
AutoFi Ranking
- #1 / 4 of its competitors
AutoFi NPS
AutoFi's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether AutoFi's customers would recommend using the product based on a scale of -100 to 100.
AutoFi Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
AutoFi NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 100 | Feb 2023 | 100 |
How Other Brands Compare
AutoFi is ranked first for NPS among its competitors. CarGurus and Credit Acceptance come in second and third, with AutoGravity coming in at #4. Among those competitors, it is the lowest valued company behind Credit Acceptance.
AutoFi |  CarGurus |  Credit Acceptance |  AutoGravity | |
| Global Ranking | #- | #531 | #- | #- |
| NPS | 100 | -16 | -42 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $90.00M | $2.47B | $6.10B | $250.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AutoFi NPS vs. Competitors
Compared to its competitors, AutoFi's NPS is rated right above AutoGravity, and is preceded by Consumer Portfolio Services.
| COMPANY | NPS Score | |
|---|---|---|
 | Consumer Portfolio Services | 100 |
| AutoFi | 100 |
| AutoGravity | N/A |
| CarGurus | -16 |
| Credit Acceptance | -42 |
AutoFi Customer Satisfaction (CSAT)
AutoFi Customer Satisfaction (CSAT) Score
100 / 100
AutoFi has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AutoFi Customer Satisfaction vs. Competitors
Compared to its competitors, AutoFi's Customer Satisfaction score is rated right above Credit Acceptance, and is preceded by Consumer Portfolio Services.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Consumer Portfolio Services | 100% |
| AutoFi | 100% |
| Credit Acceptance | 36% |
| CarGurus | 14% |
| AutoGravity | 0% |
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Consumer vs. Employees
AutoFi scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of AutoFi would recommend the brand to a friend. ENPS measures how likely AutoFi employees would recommend working at AutoFi to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
