100
NPS
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Consumer Portfolio Services
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About Consumer Portfolio Services' Brand
"CPS, provides indirect automobile financing to individuals with past credit problems, low incomes or limited credit histories." Among its major competitors, Consumer Portfolio Services is ranked in 1st place for NPS while AutoFi is 2nd, and Wells Fargo is 3rd.Their current market cap is $98.16M
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Consumer Portfolio Services Ranking
- #1 / 4 of its competitors
Consumer Portfolio Services NPS
Consumer Portfolio Services's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Consumer Portfolio Services's customers would recommend using the product based on a scale of -100 to 100.
Consumer Portfolio Services Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Consumer Portfolio Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
How Other Brands Compare
Consumer Portfolio Services is ranked first for NPS among its competitors. Wells Fargo and Capital One come in second and third, with Credit Acceptance coming in at #4. Among those competitors, it is the lowest valued company behind Wells Fargo.
Consumer Portfolio Services |  Wells Fargo |  Capital One |  Credit Acceptance | |
| Global Ranking | #- | #139 | #- | #- |
| NPS | 100 | 7 | -41 | -42 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $98.16M | $156.41B | $54.69B | $6.10B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Consumer Portfolio Services NPS vs. Competitors
Compared to its competitors, Consumer Portfolio Services's NPS is rated right above AutoFi.
| COMPANY | NPS Score | |
|---|---|---|
| Consumer Portfolio Services | 100 |
 | AutoFi | 100 |
| Wells Fargo | 7 |
 | PRA Group | 0 |
 | Ocwen Financial | 0 |
| Capital One | -41 |
| Credit Acceptance | -42 |
Consumer Portfolio Services Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Consumer Portfolio Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Consumer Portfolio Services Customer Loyalty vs. Competitors
Compared to its competitors, Consumer Portfolio Services's Customer Loyalty score is rated right above PRA Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Consumer Portfolio Services | 100% |
| PRA Group | 81% |
| Capital One | 79% |
| Wells Fargo | 71% |
| Credit Acceptance | 64% |
| AutoFi | N/A |
| Ocwen Financial | N/A |
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Consumer Portfolio Services Product Quality
4.5/5
Consumer Portfolio Services has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Consumer Portfolio Services Product Information
Consumer Portfolio Services’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Banking
FinTech
Consumer Portfolio Services Product Quality vs. Competitors
Compared to its competitors, Consumer Portfolio Services's Product Quality score is rated right above Ocwen Financial.
| COMPANY | Product Quality Score | |
|---|---|---|
| Consumer Portfolio Services | 4.5/5 |
| Ocwen Financial | 4/5 |
| Wells Fargo | 3.4/5 |
| PRA Group | 3.3/5 |
| Capital One | 2.3/5 |
| Credit Acceptance | 2.2/5 |
| AutoFi | N/A |
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Consumer Portfolio Services Pricing
Consumer Portfolio Services ROI & Value For Money
5/5
Consumer Portfolio Services has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Consumer Portfolio Services Pricing vs. Competitors
Compared to its competitors, Consumer Portfolio Services's ROI score is rated right above Wells Fargo.
| COMPANY | Pricing Score | |
|---|---|---|
| Consumer Portfolio Services | 5/5 |
| Wells Fargo | 3.4/5 |
| PRA Group | 3.3/5 |
| Capital One | 2.1/5 |
| Credit Acceptance | 1.7/5 |
| AutoFi | N/A |
| Ocwen Financial | N/A |
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Consumer Portfolio Services Customer Satisfaction (CSAT)
Consumer Portfolio Services Customer Satisfaction (CSAT) Score
100 / 100
Consumer Portfolio Services has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Consumer Portfolio Services Customer Satisfaction vs. Competitors
Compared to its competitors, Consumer Portfolio Services's Customer Satisfaction score is rated right above AutoFi.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Consumer Portfolio Services | 100% |
| AutoFi | 100% |
| Ocwen Financial | 100% |
| Wells Fargo | 60% |
| PRA Group | 57% |
| Credit Acceptance | 36% |
| Capital One | 14% |
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Consumer Portfolio Services Customer Service
5/5
Consumer Portfolio Services has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Consumer Portfolio Services's Customer Service
Address
Irvine, CA
Website
http://consumerportfolio.com/
Consumer Portfolio Services Customer Service vs. Competitors
Compared to its competitors, Consumer Portfolio Services's Customer Service score is rated right above PRA Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Consumer Portfolio Services | 5/5 |
| PRA Group | 3.6/5 |
| Wells Fargo | 3.5/5 |
| Capital One | 2/5 |
| Credit Acceptance | 1.8/5 |
| AutoFi | N/A |
| Ocwen Financial | N/A |
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Consumer vs. Employees
Consumer Portfolio Services scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Consumer Portfolio Services would recommend the brand to a friend. ENPS measures how likely Consumer Portfolio Services employees would recommend working at Consumer Portfolio Services to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
