-34
NPS
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Ocwen Financial
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About Ocwen Financial's Brand
Ocwen Financial engages in the servicing and origination of mortgage loans. Among its major competitors, Ocwen Financial is ranked in 5th place for NPS while BancFirst Corporation is 1st, and Freddie Mac is 2nd.Their current market cap is $254.88M
Brand at a Glance
10%
Customer Loyalty
2.7/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Ocwen Financial Ranking
- #3 / 4 of its competitors
Ocwen Financial NPS
Ocwen Financial's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Ocwen Financial's customers would recommend using the product based on a scale of -100 to 100.
Ocwen Financial Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Ocwen Financial NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
Jan 2023 0 | Jan 2023 | 0 |
Jun 2026 -33 | Jun 2026 | -33 |
How Other Brands Compare
Ocwen Financial is ranked third for NPS among its competitors. Freddie Mac and Black Knight Financial Services come in first and second, with North American Title Company coming in at #4. Among those competitors, it is the lowest valued company behind Black Knight Financial Services.
Ocwen Financial |  Freddie Mac |  Black Knight Financial Services |  North American Title Company | |
| Global Ranking | #- | #379 | #- | #- |
| NPS | -34 | 24 | 21 | - |
| Valuation Updated every 24 hours for public companies | $254.88M | - | $12.83B | $6.35B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ocwen Financial NPS vs. Competitors
Compared to its competitors, Ocwen Financial's NPS is rated right above SunTrust Banks, and is preceded by Altisource.
| COMPANY | NPS Score | |
|---|---|---|
 | BancFirst Corporation | 100 |
| Freddie Mac | 24 |
| Black Knight Financial Services | 21 |
| North American Title Company | N/A |
 | Altisource | -27 |
| Ocwen Financial | -34 |
 | SunTrust Banks | -48 |
 | LoanCare | -93 |
Ocwen Financial Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Ocwen Financial users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ocwen Financial Customer Loyalty vs. Competitors
Compared to its competitors, Ocwen Financial's Customer Loyalty score is rated right above North American Title Company, and is preceded by LoanCare.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| BancFirst Corporation | 100% |
| SunTrust Banks | 79% |
| Black Knight Financial Services | 78% |
| Freddie Mac | 73% |
| Altisource | 69% |
| LoanCare | 63% |
| Ocwen Financial | 10% |
| North American Title Company | N/A |
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Ocwen Financial Product Quality
2.7/5
Ocwen Financial has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Ocwen Financial Product Information
Ocwen Financial’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.ocwen.com/
- Company Size
- 10,000+ Employees
Industry
Banking
FinTech
Ocwen Financial Product Quality vs. Competitors
Compared to its competitors, Ocwen Financial's Product Quality score is rated right above BancFirst Corporation, and is preceded by Altisource.
| COMPANY | Product Quality Score | |
|---|---|---|
| Black Knight Financial Services | 3.7/5 |
| Freddie Mac | 3.5/5 |
| Altisource | 3.1/5 |
| Ocwen Financial | 2.7/5 |
| BancFirst Corporation | 2.5/5 |
| SunTrust Banks | 2.1/5 |
| LoanCare | 1.5/5 |
| North American Title Company | N/A |
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Ocwen Financial Pricing
Ocwen Financial ROI & Value For Money
1.5/5
Ocwen Financial has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Ocwen Financial Pricing vs. Competitors
Compared to its competitors, Ocwen Financial's ROI score is rated right above LoanCare, and is preceded by BancFirst Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Black Knight Financial Services | 4/5 |
| Freddie Mac | 3.8/5 |
| Altisource | 3.1/5 |
| SunTrust Banks | 1.9/5 |
| BancFirst Corporation | 1.5/5 |
| Ocwen Financial | 1.5/5 |
| LoanCare | 1.5/5 |
| North American Title Company | N/A |
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Ocwen Financial Customer Satisfaction (CSAT)
Ocwen Financial Customer Satisfaction (CSAT) Score
50 / 100
Ocwen Financial has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ocwen Financial Customer Satisfaction vs. Competitors
Compared to its competitors, Ocwen Financial's Customer Satisfaction score is rated right above SunTrust Banks, and is preceded by Altisource.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Black Knight Financial Services | 82% |
| Freddie Mac | 78% |
| Altisource | 66% |
| Ocwen Financial | 50% |
| SunTrust Banks | 26% |
| LoanCare | 5% |
| BancFirst Corporation | 0% |
| North American Title Company | 0% |
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Ocwen Financial Customer Service
1.5/5
Ocwen Financial has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Ocwen Financial's Customer Service
Address
West Palm Beach, FL
Website
http://www.ocwen.com/
Ocwen Financial Customer Service vs. Competitors
Compared to its competitors, Ocwen Financial's Customer Service score is rated right above North American Title Company, and is preceded by LoanCare.
| COMPANY | Customer Service Score | |
|---|---|---|
| BancFirst Corporation | 4.5/5 |
| Black Knight Financial Services | 4.1/5 |
| Freddie Mac | 3.8/5 |
| Altisource | 3.1/5 |
| SunTrust Banks | 1.9/5 |
| LoanCare | 1.5/5 |
| Ocwen Financial | 1.5/5 |
| North American Title Company | N/A |
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Ocwen Financial as an Employer
2.8/5
Ocwen Financial has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Ocwen Financial scored a -34 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Ocwen Financial would recommend the brand to a friend. ENPS measures how likely Ocwen Financial employees would recommend working at Ocwen Financial to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
